Hi All,
We really regret this action has become necessary and apologise sincerely to all affected.
Customers booked on Qantas flights should not go to the airport until further notice. A full refund will be available to any customer who chooses to cancel their flight because it has been directly affected by the grounding of the fleet. Full rebooking flexibility will be available to customers who wish to defer their travel.
Assistance with accommodation and alternative flights, as well as other support, will be offered to customers who are mid journey.
Monitor qantas.com for latest updates. Facebook and Twitter accounts will also have the latest posted.
Only customers traveling within next 24 hours should call Qantas contact centers (on 131313).
Jetstar flights, QantasLink flights and Qantas flights across the Tasman operated by Jetconnect will continue.
Red Roo