Qantas Introduces New Domestic Fares and Further Frequent Flyer Enhancements

[samh004]

If you have an itin with JQ only then that is the case, if its a mixed itin (which many of us try to avoid like the plague), the JQ option becomes a case of WYSIWYG.

Hence my suggestion, a better sampling of fares would be appropriate, and I doubt that hard.

 

[oz_mark]

What I found was if you select a JQ flight, the QF booking engine takes you to the JQ booking engine and there you get to select all the JQ options for that flight.

Is this for an itinerary that includes a Qantas flight somewhere?

Certainly if you choose all Jetstar flights, you get flicked over, but my experience on a mixed itinerary is that it is all done on the Qantas site.

 

[UP4014]

I notice that a few people are talking about pricing...has anyone actually seen any yet? Anyone with access to an Aussie GDS able to find these fares?

I note that the clue card does not mention a K advance purchase fare - or any class AP for that matter. Will be a shame if that goes unless there is some good pricing in the lower classes as the KIPOXAP represented good value on some routes - less than $100 difference on key dom routes between E and K!

I'm sure the prices aren't going down. :shock:

I like the way QF removes helpful checkin, reduces, reduces reduces service/offerings, then give this little bit back and we're all happy. It's a clever technique guys and gals to regain loyalty without offering up much. :mrgreen:

 

[connieguy]

Is this for an itinerary that includes a Qantas flight somewhere?

Certainly if you choose all Jetstar flights, you get flicked over, but my experience on a mixed itinerary is that it is all done on the Qantas site.

It was for a Adl/Syd flight that connected to a QF flight to Eze that I ended up booking as 2 tickets.

 

[TheInsider]

I like the way QF removes helpful checkin

How? From what i know there are no queues now and the majority of passengers like NGCI over the old snaking queue system.
Old system where staff were required to move passengers along in about 30-45 seconds each and was more of a transactional encounter then the staff member offering 'customer service'.

 

[markis10]

How? From what i know there are no queues now and the majority of passengers like NGCI over the old snaking queue system..

As a premium customer I find the system slower than the old one, littered with queues and generally a PITA, along with the fact my bag never seems to get priority, so as far as I am concerned its an epic fail. Thats been my experience at BNE and SYD recently, and while I was not checking in two Sundays ago, there were significant queues in MEL as I walked through the checkin area at 7AM.

 

[Red Roo]

Took a while to get through all the posts that went up last night! Happy to see you are all still providing comments and feedback. It is good to the read positive and negative feedback though, it all helps us continue to make improvements to the program.

So what happens if I book a Super Saver fare for travel after 07 Jul? Does it become a Flexi Saver?

These bookings will be unaffected by the changes. Existing bookings will remain in the same booking class as originally ticketed. The fare rules are those which apply to the ticketed fare at the date of purchase.

If you have an existing booking for travel after 7 July that you would like to change, provided that the conditions of the new fare are met and the base fare (without TicketTaxes*) is of equal or higher value, a you can change to one of the new fares in our revised domestic fare structure.

Quick question, apologies in advance if already been answeredrior to July 7 no-one could upgrade a Red-e-deal and from 7th July anyone can upgrade from a Red-e-deal?

Yes Princess Fiona you are correct. From 7 July Domestic Red e-Deals will be able to be upgraded.

 

[UP4014]

How? From what i know there are no queues now and the majority of passengers like NGCI over the old snaking queue system.
Old system where staff were required to move passengers along in about 30-45 seconds each and was more of a transactional encounter then the staff member offering 'customer service'.

No queues, you must be at a different airport to the one I go to.

New check in is a fail, that's not from what I know but form what I have experienced. A transaction counter is exactly what I want, walk up, hand my bag over, say who I am and hey presto, done. Transaction completed and if there was a problem or change it was sorted right there.

 

[TheInsider]

As a premium customer I find the system slower than the old one,

But you still have the option of going to a counter and 'speaking to someone', so really there isn't much difference is there?

 

[markis10]

But you still have the option of going to a counter and 'speaking to someone', so really there isn't much difference is there?

Big difference, a lot less people to speak to and no priority treatment of bags if you have the stupid tag on compared to ports without NGCI!

So much for "no queues" you and AJ speak of, total and absolute PR rubbish, we users know the real world because we live in it and use it on a regular basis.

I see NGCI as cost cutting and poorer service, a win to QF at the customers expense on both counts, and thats coming from someone who by comparison happily uses self checkouts at supermarkets because they make sense and more often than not deliver a better experience.

 

[samh004]

But you still have the option of going to a counter and 'speaking to someone', so really there isn't much difference is there?

He probably finds the line at that counter slower, as there's only one spot to go if you have issues now. And more people would go to it.

I've found it to be pretty quick, but probably haven't traveled at a very busy time yet. I like to be early and get everything done with time to spare, so shall wait for the day when I'm running late I suppose.

 

[TheInsider]

Big difference, a lot less people to speak to.

There are more staff on the floor then there ever has been.

 

[samh004]

There are more staff on the floor then there ever has been.

That's what I keep telling myself too... but my sister recently flew back from MEL and while she figured it all out on her own, she didn't see anyone to ask for help... so I told her there's actually more staff than before, but she still didn't see anyone

 

[markis10]

There are more staff on the floor then there ever has been.

And there is more PR from QF than there has ever been that does not match reality.

In which ports, give us some numbers and hard data rather than sweeping general comments, there are more policeman at roadworks these days in QLD but that does not mean the roadworks are going quicker or are safer.

Again in my experience there has been no change or a decline in customer service numbers in BNE which is my home port, and thats one port that has been acknowledged by Qantas as being short staffed over the last few years!

What are other AFF community members experiences at ports that have NGCI, is it the way forward or are we going back to the stone age of customer service?

 

[TonyHancock]

If you have an existing booking for travel after 7 July that you would like to change, provided that the conditions of the new fare are met and the base fare (without TicketTaxes*) is of equal or higher value, a you can change to one of the new fares in our revised domestic fare structure.

Did this. Thank you very much - 40 extra SC's!!!!

 

[serfty]

But you still have the option of going to a counter and 'speaking to someone', so really there isn't much difference is there?

Said facility generally has only one or maybe two counters operating and the queues can get very long. More to the point, most PAX using this queue seem to have some sort of issue in the first place and end up taking MUCH more than the 45 seconds referred above to process.

 

[UP4014]

What are other AFF community members experiences at ports that have NGCI, is it the way forward or are we going back to the stone age of customer service?

My view is it's a backward step in customer service, overall I'm less pleased with the QF check in process and have spread my travel to other airlines. If if other airlines already have check in automated when I choose to use them I accept that but I won't accept a lessor service from my existing airline. Which is what QF have done.

So QF have lost some of my travel for the single reason of their check in process which they consider an enhancement and I don't.

 

[UP4014]

How? From what i know there are no queues now and the majority of passengers like NGCI over the old snaking queue system.
Old system where staff were required to move passengers along in about 30-45 seconds each and was more of a transactional encounter then the staff member offering 'customer service'.

Show me the survey numbers that show this, in my world of flying friends they avoid it like the plague. Perhaps we like the old fashion "have a nice day" approach.

 

[nlagalle]

So QF have lost some of my travel for the single reason of their check in process which they consider an enhancement and I don't.

OK I've only used NGCI once, and out of interest. I have to say that i was impressed at how fast and easy it was. no issues at all and my luggage arrived at my destination and was one of the first dozen out. I walked away happy. To me if it works like that everytime I consider it an enhancement.

Considering I try and avoid checked baggage where ever I can, I'd almost be tempted to use it more often.

 

[markj23]

I don't know about making things easier ... Ive noticed today there is now a 2nd column of Red e-Deals