Qantas: 'one of the worst airlines in the free world'

[Happy Trails]

You make it sound like this is a standard benefit given to all Platinum or P1 members. i can assure you, in my experience for 5 years now as P1 that when I've been in Y I have not had this. I don't care that I haven't, but you need to be clear that this is not a given or consistent(lol) experience for all QF flyers with a certain level of status.. because it isn't.

This is my experience also.
I get (consistently) better treatment as a OWE on CX than as a P1 on QF.

 

[Pushka]

Qatar is excellent with Q WP. Even just on telephone conversations. Actually even an AA operator was very helpful recently.

 

[JohnK]

Robotic is irrelevant to me.
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It is what is provided in flight and on ground.

And in my experience not always up to scratch even with status.

And yes I have been let down by both. More than once.

 

[N860CR]

I am one of the few who likes robotic service?

Flying J or F, I am paying for service. I’m not paying for someone to pretend to be my best friend (and crack the sads when I don’t want to be their BFF).

When I fly SQ/CX, I press the button and ask for something. Generally, the entire transaction is over in 60 seconds. That’s what I’m paying for.

 

[Pushka]

I am one of the few who likes robotic service?

Flying J or F, I am paying for service. I’m not paying for someone to pretend to be my best friend (and crack the sads when I don’t want to be their BFF).

When I fly SQ/CX, I press the button and ask for something. Generally, the entire transaction is over in 60 seconds. That’s what I’m paying for.

That’s a good point. If they are too chatty then that can mean distraction and things don’t happen.

 

[JohnK]

Slightly OT but is anyone else getting totally blitzed by Qantas marketing emails recently? I swear I’m getting up to five emails a day. Nine since Tuesday.

Straying off topic but you are right. Life, assure, health, buying a jaguar car, qantas travel sale, some credit card deal that's too good to refuse, the beauty of Kangaroo Island, wine etc. It's never ending.

 

[drron]

My email today was for dining and wining in Chile.No I don't want to join JohnM and juddles in chile.
Though that would have been dining and whining surely.

 

[Pleb Status]

This exemplifies why we will never agree. CX & SQ service is almost totally robotic IMHO.

The 'robotic' service is still far better than whatever level of 'service' QF provides (and generally fails to provide that).

As an aside, I received a tub of the QF J Maggie Beer Burnt Fig ice cream in SQ Y yesterday. Exclusive...

 

[coriander]

Wine, hotels, super, luggage, general shopping - all in last 48 hours.

 

[MEL_Traveller]

Praise for the crew, but critical of the meal service - 75 mins before the first drink comes out, 2 hrs and 5 minutes before dessert offered. Small serves and lack of choice: Review: Qantas Business Class 787 San Francisco To Melbourne - One Mile at a Time

 

[GoldCanyon340]

Come along to OT morrow night digger and witness first hand mongrels running amok. No emoji required here - I am deadly serious.

I feel sorry I missed it.

 

[GoldCanyon340]

For Eddie's sake, I can't believe this thread is still active.

 

[henleybeach]

Praise for the crew, but critical of the meal service - 75 mins before the first drink comes out, 2 hrs and 5 minutes before dessert offered. Small serves and lack of choice: Review: Qantas Business Class 787 San Francisco To Melbourne - One Mile at a Time

Similar to my flight MEL-SIN last year.
Crew was lovely and friendly. Food was nice. The size was like they are feeding a 3 year old. Soup was virtually two spoonfuls (delish) The crumbed chicken was tiny but nice and desert was tiny as well. Halfway through the flight I asked the CSM If there was a sandwich or noodles and she said they used to but now it’s a packet of chips or chocolate bar. She said it’s the number one thing people complain about to her. They love the new seats, food is nice but servings are so small and still hungry. She said she did a joburg trip a week earlier and it was embarrassing. It was the first time I’ve flown J QF international so I’m not sure what it used to be like.