Qantas Platinum One experiences?

[Happy Trails]

LOL, I posted this last December and it still pertains.

My single experience this year was the redundant email from Lesley, admonishing me to "Book now" so as not to miss out on my "exclusive privileges and exceptional service" next year.

 

[Flying Fox]

Maybe they look at your bookings and then invite you to something that you can't attend to save a few $$$

 

[QFflyermelbourne]

Although the SST team is small, so is their clientele.

Although perhaps not that small. I kept hearing there are about 6000 P1's. If the P1 team is only a handful of staff then it would be literally impossible to check people's schedule's before sending invites. Certainly not a great look though.

 

[Princess Fiona]

Although perhaps not that small. I kept hearing there are about 6000 P1's. If the P1 team is only a handful of staff then it would be literally impossible to check people's schedule's before sending invites. Certainly not a great look though.

I reckon it's actually about half that number. The same team also looks after CL though and there are many more of those although a lot of them do a lot less flying on QF

 

[kermatu]

I reckon it's actually about half that number. The same team also looks after CL though and there are many more of those although a lot of them do a lot less flying on QF

Spot on re CLs flying less on QF. Though my understanding is CLs are not often (if at all) invited to special events.

 

[kermatu]

oh yes. I've had this too a few years back. I know the SST is only small, but it's funny how it wouldn't take much to check booked flights. I can understand if you're booked on another airline not linked (eg: SQ or VA) of course they wouldn't know, but if you're booked on a flight 3 days before across the pacific not returning till 2 days later.. chances are you won't have a chance to make the event. It seems the idea is to throw the invites out there, but dotting the i's and crossing the t's doesn't happen. Maybe we expect a bit much but there does seem to be, at times, a lack of care.

And then there are P1s like me who haven't had a single invitation in over 3 years. My travel on QF/OW tends to be in chunks, so not in any way hard to find a time that I may be home or in the country. And I don't care how small the team is, before issuing an invitation it would take 30 seconds to check if the P1 has a flight booked. It is incompetence at best; a disingenuous marketing ploy more likely.

And 6 people to look after your supposed most valued customers says it all.

 

[TonyHancock]

...(just look at someone like TonyHancock - a high yield, high value ful F fare paying customer leaves them for BE and IIRC nothing from QF about this - sorry if I'm wrong on this TH!)

:shock:

I am going to have to burst that bubble. I am a devotee of the froggerADL cheapskate approach.

Most of my travel is ex EU J, and my last year of P1 was most marginal in its ASA use.

 

[GoldCanyon340]

Look on the bright side. No customer care program for the "elite of the elite" is as truly appalling as that for Centurion Amex.

 

[juddles]

I reckon it's actually about half that number. The same team also looks after CL though and there are many more of those although a lot of them do a lot less flying on QF

I agree re the number.

Also, I suspect that CL's get more attention as it is easier. If you are P1 you fly enough to know when you are being told porkies..... :/

In any case, in my situation and experience, Avianca's perks as one of their premium flyers are much more real / valuable / precise. But I still love being on QF metal

 

[Kangol]

Does the "remainder of your membership year plus the next year" apply to P1 qualification?
eg. membership year starts in Jan. Attain P1 (3600/2700 QF) in Sep 2017, get it until Dec 2018 (if P1 requirement not met in Jan-Dec 2018)?

 

[kermatu]

Does the "remainder of your membership year plus the next year" apply to P1 qualification?
eg. membership year starts in Jan. Attain P1 (3600/2700 QF) in Sep 2017, get it until Dec 2018 (if P1 requirement not met in Jan-Dec 2018)?

Yes, it does.

 

[Happy Trails]

Although perhaps not that small. I kept hearing there are about 6000 P1's.

I reckon it's actually about half that number.

I've no inside knowledge but, IIRC, 3000 was the number mentioned at P1 inception.
If it's been static at that level for six years, then it would seem to be a failure as a marketing exercise.

 

[Princess Fiona]

I've no inside knowledge but, IIRC, 3000 was the number mentioned at P1 inception.
If it's been static at that level for six years, then it would seem to be a failure as a marketing exercise.

Remember that a few of those P1s at inception were there courtesy of the good old days of the MASA

 

[cove]

Yes I did that for Mrscove but now we just go to WP without MASAs. Since then Mrscove has a big pile of QF points that looks like they will last quite a while. Doesn't seem to be much point going for P1 unless someone else is paying.

 

[TonyHancock]

Remember that a few of those P1s at inception were there courtesy of the good old days of the MASA

Griselda was late catching on to the mASA, it wasn't until my third year that she got it sorted and managed to get me 2380 SC's out of 3605. froggerADL will be mortified by her lack of thrift. :shock:

 

[Princess Fiona]

Yes I did that for Mrscove but now we just go to WP without MASAs. Since then Mrscove has a big pile of QF points that looks like they will last quite a while. Doesn't seem to be much point going for P1 unless someone else is paying.

I'd be inclined to agree with you there

 

[trippin_the_rift]

Doesn't seem to be much point going for P1 unless someone else is paying.

Well said, my friend.

And if you're not footing the P1 bill personally, then all the free wine, upgrades and event tickets in the world won't be enough to grease the cogs to keep you there.

I get the feeling P1 was designed as a service layer for existing HVC rather than a marketing engine to engender incremental engagement or act churn reduction program.
In which case, measuring the success of P1 as a program becomes near impossible because it's basically a branding exercise. Sheer member count and flight/card spend would show as a causation of member activity, and trying to pin these gains as correlations in a member being P1/Not P1 and/or propensity to further engage as a result of being P1 - would fundamentally be flawed given who is footing the bill.

Which brings the next question.. What would make you spend more to reach for P1 status?

 

[mviy]

Which brings the next question.. What would make you spend more to reach for P1 status?

As someone who has never been P1, DSC offers that put one within reach of it with flights I'd do anyway with the opportunity to use DSC to do a run to make up the shortfall would tempt me to spend to get it to experience it once.

 

[trippin_the_rift]

As someone who has never been P1, DSC offers that put one within reach of it with flights I'd do anyway with the opportunity to use DSC to do a run to make up the shortfall would tempt me to spend to get it to experience it once.

So basically a "how much would you spend on status runs?" questionaire ;p

 

[juddles]

I keep getting back to the rational view that if you are already flying in J or F your status is meaningless. So chasing P1 is also meaningless, unless you will also fly many times in Y where titbits of "recognition" and a few glasses of champas actually mean something to you.

I do not know many people who are also P1 who travel mainly in Y. If you do suffer the hideous life of attaining P1 in Y (it is bad enough in J), then you are probably just about as jaded as I am with the whole travle thing and it really becomes hard to fathom why someone would want to travel or spend more, for ANY reason