Qantas Platinum One experiences?

[Dmac6345]

Slightly off topic, but I would imagine there a plans in place for the welcoming of the Dreamliner on Oct 20th. Wonder if there are any invitations to P1's going out soon ?

Not a fan of the Dreamliner, but wouldn't mind seeing the inaugural (6 years late) arrival.

 

[RichardMEL]

Slightly off topic, but I would imagine there a plans in place for the welcoming of the Dreamliner on Oct 20th. Wonder if there are any invitations to P1's going out soon ?

Not a fan of the Dreamliner, but wouldn't mind seeing the inaugural (6 years late) arrival.

That's an interesting idea. Maybe MEL might finally see some love!

 

[danielt25]

And while you get the coasters and the ipad cover on first becoming P1 (do they still do the ipad thing?) what about some cabin bag tags or something? or if you're the sort to wear the P1 shirt, what about a cabin bag choice?

)

This is what you now get. Note: no iPad Cover. Probably too many variations on iPads or the Chinese factory closed down.

 

[TonyHancock]

That may mean we need BINTANG tattooed on our foreheads too. I'm up for it, maybe.

Excuse me! You Platinum One's should not be hijacking our Platinum benefits and traits. We are the Bintang swilling, singlet and thong wearing brigade.

Slightly off topic, but what is the collective noun for a group of P1's. (I have always believed we Platinum types are an "entitlement".)

 

[TheRealTMA]

Excuse me! You Platinum One's should not be hijacking our Platinum benefits and traits. We are the Bintang swilling, singlet and thong wearing brigade.

Slightly off topic, but what is the collective noun for a group of P1's. (I have always believed we Platinum types are an "entitlement".)

So many to choose from - flight, doylt, gang, wake, murmation, parliament, rake, scourge,puddling or sord...

 

[BacchusMarsh]

A puffery of P1s, I believe.

 

[kermatu]

A Patsy

.......

 

[bad]

Oh My so many of you now !!! Looking for the next tier now P1CL => P2 level where one expects all sort of service perks among them free ticket changes and no Credit card surcharge when using Qantas Amex card. Yep it's coming.....

A Patsy

.......

 

[penegal]

Just on the card.. the new design is so subdued it's almost meh to me. I mean yeah the kanga is a bit fancy and all (despite the lack of arms!) but the card is so understated it looks like nothing IMHO.
And it's thin and cheap

but I only get it out to scan the barcode at the kiosk anyway.. or rare occasions for lounge access post flight. I certainly don't wave it about in a DYKWIA way

You're missing out on the major benefit of P1

hahaha! That's Gold.... er.. White.... White Gold?

Well - the airline certainly don't give you [m]any benefits.... so you may have to take them for yourself.

 

[juddles]

Excuse me! You Platinum One's should not be hijacking our Platinum benefits and traits. We are the Bintang swilling, singlet and thong wearing brigade.

Slightly off topic, but what is the collective noun for a group of P1's. (I have always believed we Platinum types are an "entitlement".)

a "clutch"

 

[Princess Fiona]

Slightly off topic, but I would imagine there a plans in place for the welcoming of the Dreamliner on Oct 20th. Wonder if there are any invitations to P1's going out soon ?

Not a fan of the Dreamliner, but wouldn't mind seeing the inaugural (6 years late) arrival.

I hope so
I'm really hoping to be there that morning !!!

 

[juddles]

This is what you now get. Note: no iPad Cover. Probably too many variations on iPads or the Chinese factory closed down.

View attachment 105476

that got me thinking in all seriousness. I don't use ipads and my ipad cover sits there somewhere in a cupboard.

A gift I would actually love is a travel wallet. I use a black leather monsac one which is the centre of my existence when travelling. Such a thing in P1 version would actually be a fantastic P1 memento, IMHO

 

[GoldCanyon340]

Slightly off topic, but I would imagine there a plans in place for the welcoming of the Dreamliner on Oct 20th. Wonder if there are any invitations to P1's going out soon ?

I'll be in NZ so no doubt that will guarantee me receiving an invitation.

 

[Matt_01]

That's an interesting idea. Maybe MEL might finally see some love!

In the short term I might change my main profile and business to MEL. My ADL profile address and a MEL business address has not resulted in any usable invitations. Maybe I will give this approach a try but am not holding my breath.

 

[RichardMEL]

Had to laugh. Phone rang just now, I noticed the P1 number so thought uh oh....

but you know it was just a reminder call to let me know I'd requalified for another year of P1 (uh yeah, I requalified in March, and got my new membership card a month ago and flew at the start of this month with it).... but I was asked how I found it and if I had any feedback. I decided to say it was all good.. I know lame and I could have gone off about P1 benefits and all that but it was a courtesy call and it would be a bit "shoot the messenger" to bring up stuff like that.. the team member couldn't do much about that anyway.

Sent me a follow up email listing the contact details and guff:

Congratulations on reaching Platinum One again this membership year.



As thanks for your ongoing support of Qantas, it’s our pleasure to continue providing you with all the privileges of Platinum One.



Your new card and a summary of your benefits have been sent to the preferred address in your Qantas Frequent Flyer profile.



You remain one of our most Frequent Flyers and we know that being recognised and enjoying higher levels of service is important when you fly. That’s why we’re here to help. The Platinum One Team is dedicated to overseeing the travel of Platinum One members. Simply contact us whenever you need additional support beyond routine requests or where you need urgent assistance with imminent travel on Qantas.



Our support is designed to complement the existing Qantas Premium Reservation service you receive when you call Qantas for general bookings including Classic Flight Reward seats and Reward Upgrade requests. And, to make it easier for you, any service fees which would normally apply are waived for Platinum One members when you call Qantas Premium Reservations to make a new Qantas booking.



As a reminder, the numbers on the back of your Platinum One card are for Qantas Premium Reservations. Our contact details don’t appear on your card, so it’s best to keep them handy.



By qualifying for another year of Platinum One privileges, the offer of complimentary Platinum membership for your Partner is also extended in line with your Platinum One membership. If you’ve already nominated your Partner, their Platinum membership will automatically be extended unless you contact the Frequent Flyer Service Centre during business hours on 13 11 31 to update your Partner details. If you haven’t already nominated your Partner, visit https://www.qantas.com/fflyer/dyn/flying/tier-benefits#benefits-of-platinum-one



We look forward to taking care of you as you continue to travel around our network.


Yours sincerely,

it was a nice touch though and I think I had one last year too.. but it does make me wonder.. how many members do they have who don't even register/notice/care?

 

[juddles]

Had to laugh. Phone rang just now, I noticed the P1 number so thought uh oh....

but you know it was just a reminder call to let me know I'd requalified for another year of P1 (uh yeah, I requalified in March, and got my new membership card a month ago and flew at the start of this month with it).... but I was asked how I found it and if I had any feedback. I decided to say it was all good.. I know lame and I could have gone off about P1 benefits and all that but it was a courtesy call and it would be a bit "shoot the messenger" to bring up stuff like that.. the team member couldn't do much about that anyway.

Sent me a follow up email listing the contact details and guff:



it was a nice touch though and I think I had one last year too.. but it does make me wonder.. how many members do they have who don't even register/notice/care?

I think with my blanket of Colombia-only contact numbers I wont hold my breath for such a call And I agree with both your comment that it was a nice touch, and that downloading on the messenger is not the way....

But yet again, it is in line with most of their communications - out of date / out of touch / impersonal. I hold the belief that the P1's number somewhere between 2000 and 4000 - if it is the top, then it is still only about a dozen a day who requalify or attain the level - so please follow my logic here:

IF each P1 spends an average of 50k per year of flights (a figure I plucked from thin air, sort of), that is a group of 4000 spending 200 million dollars. I think with that the employment of someone for say 40k a year who could manage to send out just 12 emails/phone calls a day that were thoughtful, personalized, researched, should not be a hard thing.

Please throw rocks at me - just thinking aloud

 

[danielt25]

Having read RichardMEL post above I sent this to the P1 SST:

Hi I have recently qualified as Platinum One. I understand there is a reshuffle in management with a new head of Qantas loyalty. Are there any plans to enhance the Platinun One experience (as it's a significant jump from Qantas Platinum to achieve)?

I mainly travel domestically. If travelling in domestic economy, it would be nice to have a shadow/seat block of the adjacent seat if possible (like what virgin does with Platinum). Also are there any plans to offer complimentary upgrades for domestic travel?

I do find the Virgin benefits for Platinum flyers trumps Qantas platinum One at least from my experience domestically. (With a huge disparity in status credits required to achieve).

The prompt response was:

Thank you for taking the time to provide us with your feedback, it is always helpful to receive information from our customers. You are correct that Lesley Grant is changing roles and Jayne Hrdlicka former CEO of Jetstar is replacing her. I have no doubt that Jayne will bring fresh ideas to the Loyalty program and as our Platinum One members are our commercially most valuable customers, the Loyalty team is always looking at ways of enhancing the program.

The ‘shadow’ seating is always a little contentious as we do have systems in place whereby only top tier members can access forward seating however as most top tier members wish to be seated in the forward rows, there are only limited seats and limited opportunities to have an empty seat next to you. Once again this is something we do hear from our Platinum One members and ways of facilitating this are constantly being reviewed.

As a Platinum One member you will receive complimentary upgrades from time to time, I can see however there is little opportunity to upgrade you domestically as you travel in the Business cabin. Complimentary upgrades are always subject to availability and so travelling on peak flights may also make this a little more difficult at time.

Thank you once again for taking the time to contact us and please be assured I will pass your feedback on.

Perhaps a few more members writing direct to the P1 SST may yield some results.

 

[TonyHancock]

....Are there any plans to enhance the Platinum One experience......

 

[RichardMEL]

Interesting response tbh. I honestly expected(as I was reading through) a canned sort of nothing response. That's fairly decent even though I think they misunderstood the upgrade thing, but overall while obviously unable to promise anything, it was on the whole a pretty reasonable response IMHO.

 

[Dmac6345]

I hope so
I'm really hoping to be there that morning !!!

Doubt it would be at Melbourne anyway. It was said on AusBT that the flight would land in Sydney on the 19th of October, and three will most likely be a major 'Hangar Event'