Qantas Platinum One experiences?

[RichardMEL]

Just booked flights to SFO and totally forgot to use the link for upto 20% Platinum One discount

free cancel till midnight rule and rebook?

 

[GoldCanyon340]

free cancel till midnight rule and rebook?

Would have thought so.

 

[pjm99au]

Well having finally gotten back to me and confirmed my address hasn’t changed in the past week and advising that the parcel would be sent, sendle have now changed the status to return to sender - contact sender

Seriously why would any business want to associate their brand with these sendle muppets

 

[nige_perth]

So...........Comtes de Champagne 2006 for me! Received email from SST Wednesday evening advising gift will arrive next week! 48 later Arrived #amazing

 

[danielt25]

Travelling CNS-BNE tomorrow QF799. Was sitting in 4A. Still selling $160 red E deals so not very full.

When to check in, been upgraded. So obviously not done because of oversold flight.

Thanks P1!

 

[MROCW]

New to AFF and New to Platinum One as of a couple of weeks ago. Been a good start; as others have stated my first flight post qualifying was upgraded, I received a lovely call from the P1 team welcoming me, managed to qualify just before they sent out the Xmas presents so got a nice bottle of champagne and today received my new card in a very fancy leather folder - its made by TDE, embossed with my initials, A4 with Platinum1 engraved zips. Good start for sure!

 

[Princess Fiona]

New to AFF and New to Platinum One as of a couple of weeks ago. Been a good start; as others have stated my first flight post qualifying was upgraded, I received a lovely call from the P1 team welcoming me, managed to qualify just before they sent out the Xmas presents so got a nice bottle of champagne and today received my new card in a very fancy leather folder - its made by TDE, embossed with my initials, A4 with Platinum1 engraved zips. Good start for sure!

Now that’s a folder worth having !! A huge improvement on the pleather zip iPad cover.
I wonder who I need to grovel to in order to get one ?

 

[RichardMEL]

pjm99au I'm sorry to read of your Elvis ("Return to Sender") experience. I hink He left the building at Sendle years ago.

My fiasco has officially become farce. I have lost count of the times I have contacted CP by phone and online to request a supposedly simple redirection to the nearest retail place so I can pick the bloody thing up but they seem incapable of this. meantime sendle claimed they would follow up, but instead send me a "reorganise a redelivery" email, despite me teling them well over a week ago I would be away.. and yet Monday allegedly an attempt was made and it says "Card left" yeah, if I see a card I'll let everyone know. So I called CP and eventually spoke to someone and informed them that NO, there was no bloody card and that I had been trying for over a WEEK to get this redirected to the nearest retail place (which their on hold messages spruik endlessly) and the guy I spoke to seem to have no clud of register of any request for such then gave me a DIFFERENT location to the previously given 7-11 to pick up. I mean seriously. WHAT IS WRONG WITH TESE COMPANIES?! He promised "once we hear back from the courier we'll contact you" - I'm not holding my breath!!! It seems sendle subcontract in my case to CP who then seem to subcontract to a local man with a van. fair dinkum I just flew to Vegas and it was smooth and hassle free!

It's disgraceful. P1 *will* get a very detailed piece of feedback once this is (if ever) sorted. I know it's not the SST's fault, but QF need to know this organisation, and their subcontactors are absolutely useless, do not communicate well and botch up on multiple occasions and it's experiences like mine, pjm99au's and others that reflect so poorly on QF for using this mob so they need to know.

If there's an AustralianFrequentCourierUsers website I'd have a rant thread there!

 

[mviy]

It's experiences like yours RichardMEL that make me wonder whether it would really be worth going for P1 (if I get a DSC offer) or whether I should instead try to fly on points or try out another airline like Singapore having comfortably retained Platinum this membership year already.

 

[RichardMEL]

It's experiences like yours RichardMEL that make me wonder whether it would really be worth going for P1 (if I get a DSC offer) or whether I should instead try to fly on points or try out another airline like Singapore having comfortably retained Platinum this membership year already.

You have to realise that this Christmas Gift thing, while part of the "P1 experience" is not per se a QF issue. It's who they have bought (cheaply!) the service from to deliver these gifts. Plenty of members here have had zero issues and from that point of view it's totally irrelevant in terms of if someone were to aspire to get to P1.

I do not hold QF or the SST responsible for the "sendle hell" I am in, as much as it reflects on them I am not one to put the blame where it's not reasonable to (I think I know where the blame mostly lies, but that's a whole other issue).

I would certainly not consider any side "benefit" like this to be a factor in decising about P1 because it has zero to do with the flying experience.

Frankly, as discussed many many times over many pages in this and other threads P1 is not really a status to aim for for the sake of status. I think wer all agree it's a nice level of perks (since many have left WP and gone to P1 only such as the award releases, fee free phone bookings for awards, exit rows, ability to select from all available seats on QF, the great ability to be flexible on day of travel to get earlier or later flights with no change fees and so on.. these are very nice to have and some would feel worthy to attain for thta reason. Others will get it in the course of regular travel and not consider it as much better than WP (it all depends on your own situation as to the value one derives).

I would NOT consider things like a botched up delivery of a gift to be a reason to either go for, or shy away, from something like P1. However, everyones view is different.

 

[Princess Fiona]

It's experiences like yours RichardMEL that make me wonder whether it would really be worth going for P1 (if I get a DSC offer) or whether I should instead try to fly on points or try out another airline like Singapore having comfortably retained Platinum this membership year already.

If your decision to try to attain P1 is based on a botched gift delivery and dependent on getting a DSC offer I think the answer is pretty clear.
It’s probably not going to be worth it for you.
I would try some other airlines, maybe aim for Partner Gold if you are close, noting that from March 2018 the 2400SC must be earned on QF/JQ.
Qantas tightens Partner Gold rules for Platinum frequent flyers

 

[pjm99au]

pjm99au I'm sorry to read of your Elvis ("Return to Sender") experience. I hink He left the building at Sendle years ago.

Well my sorry Sendle saga has finally come to an end. After telling me on three occasions they were delivering the gift Sendle ended up returning it to Hatcher without attempting delivery. I was speaking with the SST on another matter and enquired at the end if they could assist. One email later and QF loyalty arranged for Hatcher to contact me. After offering to go to them to collect it the MD of Hatcher to my embarrassment made a trip into Sydney to personally deliver the champagne. My thanks have been sent to the SST, QF loyalty and Hatcher for the gift and sorting it out

Regards Sendle well if I never have to deal with them in the future I’ll be happy.

 

[RichardMEL]

Well my sorry Sendle saga has finally come to an end. After telling me on three occasions they were delivering the gift Sendle ended up returning it to Hatcher without attempting delivery. I was speaking with the SST on another matter and enquired at the end if they could assist. One email later and QF loyalty arranged for Hatcher to contact me. After offering to go to them to collect it the MD of Hatcher to my embarrassment made a trip into Sydney to personally deliver the champagne. My thanks have been sent to the SST, QF loyalty and Hatcher for the gift and sorting it out

Regards Sendle well if I never have to deal with them in the future I’ll be happy.

Now *THIS* is a P1 experience and example of service recovery - both from the SST and Hatcher (and there's taking responsibility).. it's sad sendle gets let off scot free it seems, but you have your gift.

I hope with all the reports of shocking experiences QF may reconsider their choice of suppliers in the future.

(I have deliberately not contacted the SST about my own issue intending to wait until it's bitter conclusion to give full and frank feedback. I have a friend who disagrees and is begging me to wine (deliberate spelling ) to QF about it NOW but I'm almost oat the point of past caring and more amused by how much further this can be totally screwed up)

 

[Princess Fiona]

A positive experience with the SST today.
I have flights booked for January using residual vouchers which still hadn’t been ticketed and rather than call Reservations I sent an email through with the PNRs for the SST to action.
The e-tickets arrived literally within 5 minutes of me sending the email off and just after this I received a lovely reply from the SST.

 

[RichardMEL]

WARNING: Sendle rant continues here (feel free to move on to next message )

So no updates to my case for over 2 days, then I get this "Merry Christmas and FU" form message from my "Happiness " that has blown my mind

Hi there,

Good day! I’m Oli and I’m a Customer Happiness Champion here at Sendle.

I appreciate the urgency and importance of your enquiry, that’s why I have already started an investigation into your concerns.

We endeavour to reply within 12 business hours; but because the Christmas holiday weekend is fast approaching, we may be unable to reply until after the break. Opening another enquiry in the meantime can slow this down.

Sendle would also be fully closed on Monday 25th December, Tuesday 26th December and Monday 1st January; but outside of those dates, we'll do our best to make sure your parcels get to where they need to be.

Merry Christmas and a Happy New Year from the whole Sendle team.

All The Best,

Yeah. that. Absolutely unacceptable. I have replied (knowing this will not be seen till Wednesday at least) to ask it be escalated to a supervisor or manager as I have NO faith this "champion" can ever do anything to get me my freakin parcel. It's not rocket science ffs!!!

Yes, I could whine to the SST but there's no point right now given Chrismas and all...

but seriously I feel like the loest priority and like they could care less (and make tiger look like a reliable option when next I choose to fly).

Meantime, my tracking log looks like this:

4 Dec 2017 6:57 pm 0068(sydney) 1 item been picked up
5 Dec 2017 3:17 pm 0268(melbourne) 1 item is loaded for delivery
7 Dec 2017 4:31 pm 9725(melbourne) Your item has been arrived in 268 depot
8 Dec 2017 4:49 pm 9725(melbourne) Your item has been arrived in 268 depot
12 Dec 2017 5:24 pm 9725(melbourne) Your item has been arrived in 268 depot
13 Dec 2017 6:27 pm 9725(melbourne) Your item has been arrived in 268 depot
14 Dec 2017 5:35 pm 9725(melbourne) Your item has been arrived in 68 depot
15 Dec 2017 5:27 pm 9725(melbourne) Your item has been arrived in 68 depot
18 Dec 2017 7:16 am 0268(melbourne) 1 item is loaded for delivery
18 Dec 2017 8:41 am 0268() Linked to xx_xx_xxRTCNA
18 Dec 2017 8:41 am 0268(melbourne) Attempted to deliver item Note: Card Left
19 Dec 2017 5:04 pm 9725(melbourne) Your item has been arrived in 68 depot
22 Dec 2017 2:50 pm 9725(melbourne) Your item has been arrived in 69 depot

{I have never had a card, and I requested 2 weeks ago that the item be redirected to the nearest retail outlet for me to pick up). How is this so hard to achieve?!

I seriously am starting to wonder if the package has been lost or stolen and they are all covering somehow. I can't think of any other explanation for this bizzare behaviour, lack of resolution and strange tracking info.

Again not QF or P1's fault at all, but my goodness I am soo incensed at the treatment.....

 

[Happy Trails]

Nothing at all received here since 2014.

Actually, the drought was broken this week with the bottle arriving unheralded by Aus Post.

 

[nige_perth]

With the RRP of $330 Taittinger Comtes De Champagne 2006, and some reputedly 3000 P1's, thats a massive $990,000

 

[RichardMEL]

And they paid about $2 for shipping clearly......

 

[nige_perth]

And they paid about $2 for shipping clearly......

@RichardMEL really......that much??? LOL.

 

[RichardMEL]

@RichardMEL really......that much??? LOL.

no that's $2... for EVERYONE