Qantas Platinum One experiences?

[kermatu]

Utilised my first "Fly Ahead" benefit of P1 today.

Booked 1500 SYD to BNE and arrived at the lounge at 1120. Lounge staff were extremely friendly and happy to help.
I was offered the 1200 service and I happily accepted. I was assigned a middle seat (something I haven't experienced for a long time) but I knew I was receiving a great benefit and was happy to be on my way soon. They were able to get me onto the very next flight and by the time I thought to check the app and change seats - it was already10min prior to boarding so I was locked in.

My happiness turned a little sour when I saw several empty windows and aisle seats in the rows around me. There was a totally empty row on the opposite side and 2 rows behind!!

I know that seat selection when utilising Fly Ahead is at the mercy of whats available at the time, but I felt a little disappointed. I can only assume that my seat allocation was automatically generated and the lounge agent was not involved in the process.

TIP for all players...
If you fly ahead, ask the lounge staff what seats are available. The auto seat assignment will not do you any favours.

I've learnt my lesson

This is where an ExpertFlyer subscription has been worth it for me (across many airlines). I can check what seats are free at the lounge -- or even better at the gate well after boarding has commenced (when it is much more likely to be final) and ask for a move to a specific seat. Have done it many times.

 

[juddles]

Hi all, am 7 hrs out from yet another BNE-SYD-SCL-etc experience. Have a ticket in PE (so economy on BNE-SYD). As usual, I do not know what to expect. (Any hopes of upgrades blown by my own recent bad-mouthing of QF on this forum )

Anyway, hope to cross paths with Nestor at the Flounge - have a gift for him.

Am feeling weird before this trip - have just had three weeks in Aus without flying - some sort of record for me in the past few years.

 

[GoldCanyon340]

Anyway, hope to cross paths with Nestor at the Flounge - have a gift for him.

He was off sick when I visited on Friday so I hope he’s recovered.

 

[juddles]

He was off sick when I visited on Friday so I hope he’s recovered.

I arrived at the flounge and he was not at the door - but I asked the lady there and she said he was just on a short break So after ordering my squid and champas, went back down and he was there. I told him there were a few frequent flyers that really appreciate him. He was very happy.

 

[flychrisfly]

I know that seat selection when utilising Fly Ahead is at the mercy of whats available at the time, but I felt a little disappointed. I can only assume that my seat allocation was automatically generated and the lounge agent was not involved in the process.

TIP for all players...
If you fly ahead, ask the lounge staff what seats are available. The auto seat assignment will not do you any favours.

Perhaps you have preferenced a Forward seat ahead of any other seating options in your QFF profile?

 

[retired]

Yes, but flying F.
No.
No.

yes in Singapore WP flying F - out of Sydney same courtesy from front desk staff

 

[RichardMEL]

re seats and "flying forward" - it's entirely possible that when that empty row happened at the last minute as others flyers may have been delayed and moved flights, cancelled etc. However yes, an EF sub definitely helps to know what is and isn't available. I've used it in the past to ask for a specific seat I am sure is open

 

[ChrisGibbs]

He was off sick when I visited on Friday so I hope he’s recovered.

Nestor was working the door on Sunday 9th September as I headed out of the lounge to jump on QF7 to DFW.

 

[Stevo.1702]

Not quite a P1 experience but a second order effect...

Mrs.Stevo got a free upgrade to J on a recent flight. I'm pretty certain this was an operation upgrade but her WP status is no doubt why she was a lucky recipient. She normally flies enough to easily maintain silver but not quite enough to reach gold.

She has now had 1 more complimentary upgrade than me since I reached P1.

 

[RichardMEL]

Fair dinkum QF are hopeless sometimes...

this one is just amusingly stupid rather than a bad thing per se, but it just underlines how they really just do not care and it all seems a token effort.

I requalified for P1 back in June. My new membership year was September 1. I already have 400SC's earned.

Last night I get an email from the P1 team:

Congratulations on reaching Platinum One again this membership year.


As thanks for your ongoing support of Qantas, it’s our pleasure to continue providing you with all the privileges of Platinum One.

etc etc blah blah spiel of stuff I already know.

I guess this replaces the phone call that only seemed to happen every 2nd year anyway for me.

I mean... I've already flown like 8 sectors this month... and I got my new card etc a month ago.

Come on QF.. what is the point of this?

Yes it's so minor but again it's like there's no care taken or attention to detail or an afterthought.

smh

 

[GoldCanyon340]

Fair dinkum QF are hopeless sometimes...

this one is just amusingly stupid rather than a bad thing per se, but it just underlines how they really just do not care and it all seems a token effort.

In this regard QF is consistently consistent.

 

[kermatu]

smh

?? I've been seeing this on a few fora lately. May I ask its meaning?

 

[GoldCanyon340]

?? I've been seeing this on a few fora lately. May I ask its meaning?

Shaking my head

 

[kermatu]

Shaking my head

Makes sense. Just looked up an urban dictionary and another def seems to be "so much hate". Probably not warranted in this case!

 

[La Mouette]

Fair dinkum QF are hopeless sometimes...

this one is just amusingly stupid rather than a bad thing per se, but it just underlines how they really just do not care and it all seems a token effort.

I requalified for P1 back in June. My new membership year was September 1. I already have 400SC's earned.

Last night I get an email from the P1 team:



etc etc blah blah spiel of stuff I already know.

I guess this replaces the phone call that only seemed to happen every 2nd year anyway for me.

I mean... I've already flown like 8 sectors this month... and I got my new card etc a month ago.

Come on QF.. what is the point of this?

Yes it's so minor but again it's like there's no care taken or attention to detail or an afterthought.

smh

My email reminder came a day before my renewal date. It did say:

Dear LM

I note that you are currently overseas so I thought email was the best way to contact you.

Which was correct and beats a call in the middle of the night! But maybe that was just a slow month.

 

[danielt25]

Finally met Nestor this morning the F lounge staff member rated so highly on this forum!

Agree with above comments!

 

[RichardMEL]

Glad to see someone at the SST was proactive and smart to consider your location with the email.

Mine was just an afterthought IMHO. It's hardly a huge issue for me at all of course.. it's more amusing to have it show up nearly a month into my new year when I've been flying.

 

[marki]

I had to cancel a full fare ticket for work yesterday and also the the Upgrade from Cairns to Sydney. Guess what even an esteemed P1 like myself paid 5000 flight refund upgrade fee. From the 10000 I paid for the upgrade i.e. a 50% hit on This domestic leg. WOW......That's my fantastic Platinum 1 experience. Will try and write a quick email to the team see it the fact that this was a full fare ticket would make it possible to change the refund back. Wishful thinking on my side I know.

 

[marki]

I had to cancel a full fare ticket for work yesterday and also the the Upgrade from Cairns to Sydney. Guess what even an esteemed P1 like myself paid 5000 flight refund upgrade fee. From the 10000 I paid for the upgrade i.e. a 50% hit on This domestic leg. WOW......That's my fantastic Platinum 1 experience. Will try and write a quick email to the team see it the fact that this was a full fare ticket would make it possible to change the refund back. Wishful thinking on my side I know.

Ok

I wrote a quick email to the SSE with a positive response ( reply) within minutes, from the P1 team called Special Service Executive. My 5000 points deduction will be refunded. I think this counts as a P1 benefit.

 

[kermatu]

Ok

I wrote a quick email to the SSE with a positive response ( reply) within minutes, from the P1 team called Special Service Executive. My 5000 points deduction will be refunded. I think this counts as a P1 benefit.

Good result!