Qantas Platinum One experiences?

[u4216228]

I just hit the 3600 mark (with ~3300 on QF domestic), however there was no change on my summary page (still "just" WP)
how fast have the new WP1 guys had their status updated.

 

[wafliron]

CLPO gets a meet and greet with Miranda Kerr, CLQF get John Travolta :mrgreen:

Lucky CLPOs!

 

[Simo]

I just hit the 3600 mark (with ~3300 on QF domestic), however there was no change on my summary page (still "just" WP)
how fast have the new WP1 guys had their status updated.

Generally even going from Silver to gold takes a few days to a week to the status being updated.

 

[TonyHancock]

For those of you who have read my mainly negative posts about P1 I have an update.

Today was the first time I contacted the P1 team. I needed to make a flight change that I should not have been allowed to make. The call was really a "just in case you can fix it, long shot" call, I really didn't expect anything, and I would not have been disappointed if it could not be done. The P1 Customer Service person said it would be looked into and I would get a call later today or tomorrow. I got the call within 20 mins and the changes had been made. I am absolutely delighted with the outcome, it has bailed me out of a tricky situation. I really did not expect it and the service was exceptional. (We had a chat about seating preferences and why I would go for one seat over another.)

So the one time I have really needed something over and above what I could expect, the P1 team delivered for me.

 

[EmilyHoward]

Tony,

That is exactly what I have found ... the telephone (and email) service for P1 is exceptional!

EH

 

[Scrimo]

Tony I also agree and cannot fault the service of the P1 team and they have always looked after me.

For those of you who have read my mainly negative posts about P1 I have an update.

Today was the first time I contacted the P1 team. I needed to make a flight change that I should not have been allowed to make. The call was really a "just in case you can fix it, long shot" call, I really didn't expect anything, and I would not have been disappointed if it could not be done. The P1 Customer Service person said it would be looked into and I would get a call later today or tomorrow. I go the call within 20 mins and the changes had been made. I am absolutely delighted with the outcome, it has bailed me out of a tricky situation. I really did not expect it and the service was exceptional. (We had a chat about seating preferences and why I would go for one seat over another.)

So the one time I have really needed something over and above what I could expect, the P1 team delivered for me.

 

[docjames]

Good outcome.

I wonder if they draw a line if you do it all the time? As surely there would have to be some mechanism in place to stop you buying the cheapest tickets and then making changes? Mind you, it'd be hard work getting to P1 buying only the cheapest tickets....

 

[esquire]

Used P1 call centre today for a classic awards booking (who I also used to get the 'unavailable' connections) for my parents who very inexperienced flyers and are not the type who you can rush (if you know what I mean)

PQQ-SYD - was delayed more than 1.15hrs this morning leaving 22 minute connection to PER flight (otherwise 4 hour layover for the next) - P1 call to AP Duty Manager and following review of other connecting passengers on flight - and Dash8 landed at T3 to allow for quick transfer. Kept up to date every 10 mintues.

Prior to this was assurred that they would be looked after if the flight was missed including access to QP, special meal requirements moved and seating allocation to P1 priority.

Very impressed and happy with the call centre.

 

[trippin_the_rift]

Good outcome.

I wonder if they draw a line if you do it all the time? As surely there would have to be some mechanism in place to stop you buying the cheapest tickets and then making changes? Mind you, it'd be hard work getting to P1 buying only the cheapest tickets....

I have changed (always earlier flights) times on a couple of occasions for ?non-changeable? and it's always a firm "NO................. Oh wait you're Platinum One... sure, done."

You are right though, it's close to impossible to get P1 on cheap tickets so having this benefit makes it worthwhile.

 

[pagingjoan]

As I have reported in another thread, we had brilliant service from the P1 team, sorting out some baggage problems in Oz and LHR this week. Both of us are P1, but have not called on their services for anything in oarticular until the recent problem emerged.

 

[rodneygeorge312]

For those of you who have read my mainly negative posts about P1 I have an update.

Today was the first time I contacted the P1 team. I needed to make a flight change that I should not have been allowed to make. The call was really a "just in case you can fix it, long shot" call, I really didn't expect anything, and I would not have been disappointed if it could not be done. The P1 Customer Service person said it would be looked into and I would get a call later today or tomorrow. I got the call within 20 mins and the changes had been made. I am absolutely delighted with the outcome, it has bailed me out of a tricky situation. I really did not expect it and the service was exceptional. (We had a chat about seating preferences and why I would go for one seat over another.)

So the one time I have really needed something over and above what I could expect, the P1 team delivered for me.

That is great to hear....I rang the normal Platinum line yesterday to see if I could swap from the QF2 to the QF10 as there are more open seats in First and therefore a greater chance of getting my points upgrade request from Business. All I was met with was a resounding "NO - the J fare class on your ticket is not available on the QF10". I completely understand fare rules but was hoping for a favour.

Was then put through to the P1 Team and pretty much got the same answer with an added "I will monitor it but it looks unlikely". Really not sure what the problem would be to do a nice thing for a P1 flyer who is willing to burn some points. The flights leave one hour apart and I will make my connection in Singapore.

Frankly I was very disappointed as I have been with P1. Unlikely I will get there this year even though I have requalified for Plat. The best thing about it is getting the front row seats in whY and I did get an upgrade come through 7 days ahead of the flight. Otherwise I am not seeing the promised "exceptional level of personalised service".

That is my two cents!

 

[TonyHancock]

I continue to be quite pleased with the P1 team. I liken calling them to calling the VA Platinum line.....but with someone who knows what they are doing. (It is always a pleasant experience calling VA...but sometimes they really don't know what they are doing!!)

QF has been quite clever though...calling the Premium Desk and getting through to the regular desk pretty much means calling the P1 team will be spectacularly good by comparison. ("You need to ring the Platinum One line they know what the platinum one benefits are!!" I was told today and then put on hold for 8 minutes.)

 

[kempvet]

I agree JohnK. WP1 seems like a fizzer (not that l'm even going to achieve it in my lifetime).

In order to get WP1, you'd be doing a fair bit of flying in J or F to make the required SC's.
What puzzles me - on the odd occasion that a WP1 has to sit in Y, they get a exit row even if J is wide open (from the example in this thread). Looks like AA Executive Platinums get taken care of better (by their own airline), than QF does to it's top achievable tier :shock:

Agree, this is why I am ditching WP for AA EXP going forward, not only the complimentary upgrades flying domestic routes, there are also 8 free system wide upgrades, say from Y to J a year (maximum of three legs on AA metal), so I am doing SYD-PVG AA in J award rtt for 70,000 AA miles, stopover and sight seeing, then PVG-ORD-MIA-LAX rtt for about 850 dollars in Y using 2 of the upgrades to J and claiming close to 40,000 AA miles with status bonus of offset.

So I really only lose 30,000 AA miles, pay just over 800 dollars and do the entire journey in J. I can't see a WP1 being treated this kindly.

 

[kempvet]

Used P1 call centre today for a classic awards booking (who I also used to get the 'unavailable' connections) for my parents who very inexperienced flyers and are not the type who you can rush (if you know what I mean)

PQQ-SYD - was delayed more than 1.15hrs this morning leaving 22 minute connection to PER flight (otherwise 4 hour layover for the next) - P1 call to AP Duty Manager and following review of other connecting passengers on flight - and Dash8 landed at T3 to allow for quick transfer. Kept up to date every 10 mintues.

Prior to this was assurred that they would be looked after if the flight was missed including access to QP, special meal requirements moved and seating allocation to P1 priority.

Very impressed and happy with the call centre.

I would say that it would have to do with the amount of other passengers wanting to connect more so than your WP1 status as to why the PQQ plane offloaded at T3, PQQ is my home airport and delays sometimes lead to offloading at T3, it is good though, that they kept you posted, and offered a few other perks for your parents, if this is a privilege of WP1 then it is a good thing

 

[Ben174]

Did any one get the qantas f1 melbourne black tie invite this week ?

 

[aus_flyer]

Did any one get the qantas f1 melbourne black tie invite this week ?

I'm starting to get the impression there are lots of "events for our Platinum One members" that don't actually exist...

 

[Isochronous]

Agree, this is why I am ditching WP for AA EXP going forward, not only the complimentary upgrades flying domestic routes, there are also 8 free system wide upgrades, say from Y to J a year (maximum of three legs on AA metal), so I am doing SYD-PVG AA in J award rtt for 70,000 AA miles, stopover and sight seeing, then PVG-ORD-MIA-LAX rtt for about 850 dollars in Y using 2 of the upgrades to J and claiming close to 40,000 AA miles with status bonus of offset.

So I really only lose 30,000 AA miles, pay just over 800 dollars and do the entire journey in J. I can't see a WP1 being treated this kindly.

I really need to shift to AA it seems - I gather its only worthwhile if a lot of your earn is in international J though?

 

[Ben174]

Well I got an invite for 14th march for a black tie Grand Prix launch event from P1. First one ever seen!

 

[TonyHancock]

Well I got an invite for 14th march for a black tie Grand Prix launch event from P1. First one ever seen!

I didn't, but then again I'm overseas. I'm sure QF knows it is the Ashes i am most interested in....wel perhaps, maybe they know.l

 

[simongr]

No invite here - but being SYD based they probably didn't invite me.

So far the only real benefit for P1 has been the release of award seats to DXB in J for three people.