Qantas Platinum One experiences?

[_TheTraveller_]

Yes and No.

At certain times, the lounge 'reserves' the far end section of the end dining area (adjacent to the spa entrance) for CL, P1 and F. The lounge knows the peak travel times and thus the velvet ropes go from being "Don't come into this bit we aren't using it" to "Dont come into this section, it is reserved for CL / P1 / F." Of course, if you are in those categories, flip the greeting in my quotation marks. You know it is working that way if the host comes out from the desk and walks you there.

Ultimately, same food, same wine, similar service.

It is still one of the best lounges in the world for an Australian taste.

I believe there's also a special menu with 2 additional items for that area? Not to mention additional selection of wine from time to time.

 

[fly2earth]

Yep. Usually reserved for P1 and F pax flying on QF.

Is it at 3 and 1/4 platform? illuminati confirmed

 

[gstar00]

In my experience there is quite often things not on the menu. The waiters tend to be able to help with ideas...if you've just had a bit too much S&P Squid for the month!

 

[fly2earth]

In my experience there is quite often things not on the menu. The waiters tend to be able to help with ideas...if you've just had a bit too much S&P Squid for the month!

Thank goodness I get to try it out next month can't get enough of the squid and pepper overload (still plebian WP but hey ive paid my dues time to extract my moneys worth
)

Still ironic how J pax only gets shooed to the J lounge while Plats get to use the F lounge even in economy or while taking Bogan Airlines (as long as they keep their sandals on )

In my experience there is quite often things not on the menu. The waiters tend to be able to help with ideas...if you've just had a bit too much S&P Squid for the month!

And if you've been to asia you'll know that S&P squid (and fried fillet of any kind except for lamb/beef/salmon/cod) isn't remotely considered a delicacy or a pricey dish, but if the French and the bourgeoisie are raving about it it must be good and therefore have a high intrinsic value

 

[Frustratedflyer62]

I share the frustrations of service inconsistency. One flight 'your someone'. the next, 'your no one'. Its really quite humiliating. The CSM has a lot to answer for and im very happy to name names and my experience direct to Qantas. No one gave me this status, I earned it the hard way!! Very interested to see how they go next week on SYD-JOBERG in J and whether they can back it up for the return.

 

[RichardMEL]

I share the frustrations of service inconsistency. One flight 'your someone'. the next, 'your no one'. Its really quite humiliating. The CSM has a lot to answer for and im very happy to name names and my experience direct to Qantas. No one gave me this status, I earned it the hard way!! Very interested to see how they go next week on SYD-JOBERG in J and whether they can back it up for the return.

Since you have not posted whatever happened to make you so unhappy that I can tell(only 2 pists to date), maybe you could share what your expectation is and how you were humiliated? That implies there's a story here....

 

[Frustratedflyer62]

Indeed, recent last minute flight Syd- Vancouver had me in Premium Economy. Great service with welcome card, water and lots of attention. CSM dropped by several times ensuring that all was well.
But the return in Business was a completely different story. From boarding through to disembarkation there was not one personal interaction from anyone incl the CSM. As a P1, I didnt exist!
Interestingly, the PAX in 1A was CLP1 and I couldnt help but notice the high level of service directed at him. I noticed the PAX list had 1 x CL and 2 x P1's on board at least in Business so they weren't certainly overrun. I find its better not to give than to try and take away. The CSM's are the drivers of this positive interaction and if they cant be bothered, then no other crew will be.
Surely this is the message that Qantas needs to drive through their operational teams.
The journey ahead for Qantas in providing a consistent level of service for all premiums is not difficult as they are working from a very low bar. I hope that they can make it.

 

[RichardMEL]

Sadly if we want "consistent".. QF is the wrong place to go.

 

[Fergo747]

Indeed, recent last minute flight Syd- Vancouver had me in Premium Economy. Great service with welcome card, water and lots of attention. CSM dropped by several times ensuring that all was well.
But the return in Business was a completely different story. From boarding through to disembarkation there was not one personal interaction from anyone incl the CSM. As a P1, I didnt exist!
Interestingly, the PAX in 1A was CLP1 and I couldnt help but notice the high level of service directed at him. I noticed the PAX list had 1 x CL and 2 x P1's on board at least in Business so they weren't certainly overrun. I find its better not to give than to try and take away. The CSM's are the drivers of this positive interaction and if they cant be bothered, then no other crew will be.
Surely this is the message that Qantas needs to drive through their operational teams.
The journey ahead for Qantas in providing a consistent level of service for all premiums is not difficult as they are working from a very low bar. I hope that they can make it.

Whilst unfortunate (and I truly feel your annoyance), I am almost certain that all of us P1's have experienced this same thing. I have had absolutely outstanding service in Y on short haul domestic as well as service that left a lot to be desired in long haul F (in both cases by CSM and crew). It's a people business - some people care, some people don't

 

[fly2earth]

Whilst unfortunate (and I truly feel your annoyance), I am almost certain that all of us P1's have experienced this same thing. I have had absolutely outstanding service in Y on short haul domestic as well as service that left a lot to be desired in long haul F (in both cases by CSM and crew). It's a people business - some people care, some people don't

Next aspirational status: Air Force 1

 

[Kiwi_Flyer]

LTP achieved 19 years 10 months after joining qff.

 

[DejaBrew]

LTP achieved 19 years 10 months after joining qff.

That’s a whole lot of flying! Congrats and enjoy

 

[pagingjoan]

LTP achieved 19 years 10 months after joining qff.

That‘s quite a milestone, Kiwi Flyer.
Lots of options now for your travel.

 

[Kiwi_Flyer]

I already had options, with lifetime statuses on 3 alliances.

 

[pagingjoan]

I already had options, with lifetime statuses on 3 alliances.

Thought that could be the case!
Enjoy your travels. Hope some of it is for pleasure.

 

[Ansett]

Received an up from LAX-MEL for 2 people on QF94 and the 27th at the gate from J To F. Very happy

 

[JessicaTam]

LTP achieved 19 years 10 months after joining qff.

Well done.

 

[RichardMEL]

Received an up from LAX-MEL for 2 people on QF94 and the 27th at the gate from J To F. Very happy

Gee they had a 380 flying it? Unusual these days. Well done.

 

[wannabeinvestmentbanker]

Received my first upgrade as a P1 in the last few days. This would’ve likely been the first personal revenue fare so the first time in Y paid as usually in J or F for work. Brings me to the question whether others have received the VIP team message on redemptions as that’s usually my preferred method for leisure trips?

To clarify, has anyone received a VIP team upgrade off a redemption?

Separately, received a nice cab sav to take off my golden triangle flight this evening too! Was a new one I haven’t seen in circulation recently (Irvine Estate).

 

[chooms]

Great service from all the crew on QF11 a couple of weeks ago. Was travelling with Mrs Chooms and Master Chooms and was offered to take a whole row in Y to spread out and get some sleep (gave us 2 rows of 3 seats). There were some other pax who didn't take to kindly to this and insisted they should be able to sit in said row too.... but the crew weren't having it (direction must have gone out to all crew in Y) and allowed Master Chooms a nice 8 or so hours sleep (and much needed rest for us too). The aggrieved pax decided to fully recline their seats (in the row ahead) in protest which allowed for much bumping in to when getting in and out of the seats...

The return on QF16 in Y was also great with welcomes by many of the crew, a card and offers of multiple J amenity kits (and booze).

I noticed on our AA flights we were also looked after quite well. Despite not being in MCE for a couple of the flights (just lowly MC), we were offered booze and snacks as 'special guests'. Although there is a part of me that thinks they just took pity on us for travelling with a 3yr old...