Qantas Platinum One experiences?

[markis10]

Not to provide false hope around timing, but that is merely how it's "supposed" to work.

On Tuesday last, I had 2 separate shipments from the same company show as "Label created..".
One of the items proceeded to follow the normal path - 'Picked Up, etc..." through to delivery on Thursday.
The other item sat on 'Label created' until the wee hours of Friday morning when the tracking went straight to my local sorting facility, followed later the same day by delivery.

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At this time of year, I always expect Aus Post shenanigans - sometimes good (weekend deliveries!), balanced with the mildly annoying (case(s) above).

Agree, about 50% of my orders stay pending then next thing out for delivery all year round, 5% say pending then available for collection at my local PO on the sunny coast, usually when their Perth bound, I then have to go an do an ‘intervention” to get them on their way. These are all machine printed labels from my post, if it relied on my handwriting nothing would get anywhere.

 

[Albert_Thurgood]

Last year, I (and many others) received their gift around 13/14 December so this week is my money

I have been P1 since 2019

I got nothing from them this Christmas (no PJs, wine, champagne, even magazine). And nothing last year either.

My wife reached P1 for the firsttime this year and gotthe PJs and champagne is separate deliveries. I thought maybe Qantas had switched to just giving these things to new P1 arrivals, but seeing all the talk in this thread, it looks like they have forgotten me... :-(

Would it be rude for me to ring up and ask why have they forgotten me?

 

[flyingfan]

Would it be rude for me to ring up and ask why have they forgotten me?

Do you travel on whole of government fares? QF might exclude you from some things if so. If you don't, worth getting in touch with them.

 

[Albert_Thurgood]

Do you travel on whole of government fares? QF might exclude you from some things if so. If you don't, worth getting in touch with them.

Thanks, but my flights are almost all self-funded.

 

[Ansett]

Wow I received the usual email, we are monitoring your flights Blah Blah Blah. Imagine my shock when I receive a call from the VIP team.letting me know my flight to CHC is delayed from 1855 to 2010 due to late incoming crew on QF156. I am having a scotch to recover lol.

 

[Princess Fiona]

Wow I received the usual email, we are monitoring your flights Blah Blah Blah. Imagine my shock when I receive a call from the VIP team.letting me know my flight to CHC is delayed from 1855 to 2010 due to late incoming crew on QF156. I am having a scotch to recover lol.

I have also had a call from them this year due to a delay on QF5.
Sad to think that this proactive service is now seen as a shock when in fact the original SST did actually monitor our flights and get in touch.

 

[Brettmcg]

I have also had a call from them this year due to a delay on QF5.
Sad to think that this proactive service is now seen as a shock when in fact the original SST did actually monitor our flights and get in touch.

The key difference being that 'back in the good old days' the SST had both the power and inclination to proactively assist in the event of a delay. These days it seems all they'll do is inform about issues which are already known.

 

[ChrisGibbs]

A few weeks back I was on the SYD-AKL leg of QF3. Prior to it being cancelled the SST rang and proactively got me onto an Air Zealand flight as the remaining QF SYD-AKL flights in J were full. They did a good job.

The SST even pushed a request to the Frequent Flyer team for Original Routing Credits. We came a little unstuck at this point as the FF team wanted proof that I took the Air Zealand flight on the form of a Boarding Pass. Lucky I am a luddite and ask for and retain my printed boarding passes. Things became even more complicated as the flights were purchased during the Double Status Credits / Points offer but didn’t have the energy or time to chase that down.

 

[HonourableMister]

I have also had a call from them this year due to a delay on QF5.
Sad to think that this proactive service is now seen as a shock when in fact the original SST did actually monitor our flights and get in touch.

What does SST stand for? I've checked the abbreviation posts... Common Acronyms Used on the AFF Forum

 

[ChrisGibbs]

What does SST stand for? I've checked the abbreviation posts... Common Acronyms Used on the AFF Forum

Special Service Team

 

[RichardMEL]

Pity the SST has not existed for a long time..

VIP are good, but not like the SST emwas.

As for bubbly. Got mine Monday. AP seemingly kept it in a sorting facility for 2 or so days

Still better than Sendle!