Last month, while trying to flee Europe as COVID-19 was escalating quicker than alcohol orders at an AFF lounge meet, I went about trying to get answers as to the reciprocal benefits. I made three separate calls to QFF on the same day, asking about benefits when travelling as a Platinum in revenue Y. All were answered by the Asian call centre.
Agent 1 told me I would have lounge access in Paris but only when travelling on QF flight number. Points and SCs are earned on an AF flight number.
Agent 2 told me I "definitely have lounge access". I would also have priority seating and baggage. I then asked specifically what the baggage allowance was for a non-Americas flight. The agent asked me the specific route. I said Geneva to Casablanca. He said I would have an additional 50kg on any Y ticket. I confirmed this, twice. 50kgs extra on any Y ticket – regardless of the fare bucket, which would make the baggage allowance more generous than what Qantas provides to its own elites on its own metal. I then asked if there is any lounge access? “Yes, definitely.” I confirmed: “So if Air France has a lounge at GVA, I would be able to access it travelling in Y, provided I present my QF card, is that correct?” It was a clear “Yes”.
Agent 3 began by listing the same five benefits that are outlined on the QF website for travel on AF. I specifically asked what the extra baggage allowance is. She looked and said 50kg total (not extra). I confirmed that this was in any class on any ticket, including deep discount Y. She said it was. I then asked if I had lounge access. She said it would depend where. I said Paris CDG and GVA. She said at CDG I could access the AA lounge and the CX lounge and in GVA the BA lounge. I confirmed with her that I would have access to those lounges even though I am flying with AF. She said yes.
With the possible exception of the 50kg total baggage allowance, I'm 100% confident that the information provided by the three agents is 100% wrong.
www.australianfrequentflyer.com.au
