Qantas reforms policy, no more points cancellation after passing

[serfty]

I'm not sure why anyone would ever tell QF of someone's passing.

It happens, there is a thread here regarding someone's employer informing Qantas of their passing.

Loss of Qantas Platinum 1 member points due to members accidental death....

Hi everyone...Im new to this but wanted to ask if anyone has had experience with Qantas over this issue below. My husband was a Platinum 1 Qantas Frequent Flyer at one point had just on 400k points. He died while on Business. I immediatly did a Family Transfer of the maximum amount of 100K and...

www.australianfrequentflyer.com.au

 

[oz_mark]

I think there's been a few cases where someone has died overseas/away from home, and have needed to get the body back toAust.

 

[TheRealTMA]

So, on my “passing” (passing by you in the lounge) , you can claim my FF points?

 

[Mattg]

Does anyone know when this new policy takes effect? The QFF terms & conditions (section 8.3) still contain the old wording and haven't been updated yet.

https://www.qantas.com/au/en/frequent-flyer/discover-and-join/terms-and-conditions.html#membership-termination

8.3 Membership will terminate automatically on the death of a Member. All Qantas Points earned but not yet redeemed or transferred prior to the death of the Member will be cancelled with effect from the date of death. Qantas Loyalty will close the Member's account on notification of the Member's death. Qantas Loyalty will not be liable for any loss or damage whatsoever suffered by any person as a result of such cancellation.

 

[Jacques Vert]

Media release said Oct but didn't state which day.

 

[Sprucegoose]

Given it represents something of (some) value we ought to note the beneficiaries in our wills?

 

[Lynda2475]

Given it represents something of (some) value we ought to note the beneficiaries in our wills?

Yes

 

[Scozzy]

I think just make sure someone else knows your login details and never tell Qantas.

When my husband died in 2009 he had a LOT of points as he had been travelling Business Perth to Johannesburg every second month for a few years. It was pre-apps and early days of the internet etc. so his Dad called the airline pretending to be him and booked us flights back to UK with his points. No idea what happened to the rest I think he had a heap of Emirates points too that would have expired.

 

[Vic]

By the way, I wish someone would tell Qantas that we do not pass, we die.

I believe the correct terminology is 'Crossing over'... lol

Crossing Over with John Edward (TV Series 2001–2004) ⭐ 1.7 | Sci-Fi, Talk-Show

30m | PG

www.imdb.com

 

[Vic]

I'm not sure why anyone would ever tell QF of someone's passing.

Used to be a requirement of the T&Cs that notification of death was required. I can't find that now, so qantas must have removed it.
If it was still there, not abiding by the T&Cs allows qantas to void the account.

Given it represents something of (some) value we ought to note the beneficiaries in our wills?

Note clause 19.4 of the terms clearly states points have no value. Again an issue of agreeing to the terms and conditions when signing up.

 

[Flying Fox]

Used to be a requirement of the T&Cs that notification of death was required. I can't find that now, so qantas must have removed it.
If it was still there, not abiding by the T&Cs allows qantas to void the account.

So QF will cancel the account if you are dead but they will also cancel the account if you don't tell them you are dead.

But I signed the T&C's so I'm the individual bound by these T&C's. But if I'm dead, I can't contact QF and let them know. I will make my Mrs sign an NDA about my death.

So I'm going to take the chance that they won't know that I have died and let them follow me up in heaven or hell

 

[Mr H]

But I signed the T&C's so I'm the individual bound by these T&C's. But if I'm dead, I can't contact QF and let them know. I will make my Mrs sign an NDA about my death.

My wife is extremely unsavvy about points. I intend to leave instructions with my will that my wife should not notify any airlines and should instead come to this forum where people can advise her how to move and use the points. People here would help her, wouldn't they?

 

[love_the_life]

I just spent all mine getting the kids and grandkids on a flight to Fiji.

Ah but you will recoup them pretty quickly methinks

 

[Vic]

So QF will cancel the account if you are dead but they will also cancel the account if you don't tell them you are dead.

But I signed the T&C's so I'm the individual bound by these T&C's. But if I'm dead, I can't contact QF and let them know. I will make my Mrs sign an NDA about my death.

So I'm going to take the chance that they won't know that I have died and let them follow me up in heaven or hell

It was a bit more insidious than making the member tell them they're dead. I think it was family required to notify qantas... kinda irrelevant since that conditions doesn't seem to exist any more.

 

[Sprucegoose]

Note clause 19.4 of the terms clearly states points have no value. Again an issue of agreeing to the terms and conditions when signing up.

That's just tricky QF being too cute by half again - deceptive terms drafted by a brain-dead commercial lawyer and not reviewed with any rigour. Put yourself in the judge's chair - no value - really?

They have been at this since last century. The ACCC agreed that additional Bonus Points were adequate compensation for misleading conduct by Qantas in 1999. Points, therefore, represented a value. On this occasion, they blamed the printer for their infringement.

Qantas to credit frequent flyer members with bonus points

Qantas has agreed to credit more than 100 of its frequent flyer members with bonus frequent flyer points, after discussions with the Australian Competition and Consumer Commission.

www.accc.gov.au

 

[Mattg]

Well, October has now passed and the QFF T&Cs haven't changed yet.

 

[Capricornus]

Well, October has now passed and the QFF T&Cs haven't changed yet.

T&C updates published yesterday:

8.4 Executors or administrators of a Member's estate can ask Qantas (in writing, with proof of the Member’s death and their authority), to transfer the deceased Member’s unexpired Qantas Points (at the time of the request) to one of that Member’s Eligible Family Members. Qantas will transfer the Points if acceptable evidence is provided and we receive the request within 12 months of the Member’s death. The transferred Points will have the same expiry date as other Qantas Points in the Eligible Family Member’s Membership Account. We will close the deceased Member's Account on notification of their death. Status Credits can’t be transferred and will expire upon the death of the Member.

 

[Port Power]

While waiting on formalities after my husband’s sudden death, I transferred all his points to myself. Why would anyone wait and go the formal route? I’ve made sure my son knows where my QFF detail are just in case! However, if I live on for a long life, there won’t be any points left.

 

[oz_mark]

While waiting on formalities after my husband’s sudden death, I transferred all his points to myself. Why would anyone wait and go the formal route? I’ve made sure my son knows where my QFF detail are just in case! However, if I live on for a long life, there won’t be any points left.

Depends how many points they have, but if they have more than 600,000 points it could take a while to transfer them all out.

 

[Seat0B]

While waiting on formalities after my husband’s sudden death, I transferred all his points to myself. Why would anyone wait and go the formal route? I’ve made sure my son knows where my QFF detail are just in case! However, if I live on for a long life, there won’t be any points left.

Not knowing your situation @Port Power, if you are still grieving, I send you my best wishes.