Qantas rejecting to give points flying in Qatar Airways

[SYD]

I had a similar experience a couple of years ago traveling to Europe on Qatar.The outbound was fine received my points but nil on my return flight.I had no luck with Qatar and then spoke with the Qantas help desk who explained that Qatar is basically a difficult airline partner and it's up to them if they allocate points.

If it’s an eligible earning class and your QFF number is in the booking, no issues.

I’ve never had an eligible QR flight not post. Flown multiple (8x in the last year).

I understand several years ago Qatar actively tried to get Qantas out of the Oneworld Alliance.So the two airlines have history.

“History” is more about the QF/EK tie up. Which at the time, QR was virtually non-existent in the Oz market (except some MEL flights).

So just check the fare codes as advised.
After that experience I signed up for the Qatar privilege club.

This can be a problem with any airline. If you have multiple memberships be careful logging into an account if you want to earn on another.

Recently went to Europe and back with Emirates .I booked via my QFF account it shows upfront the points one will earn.No issues with points they were in my QFF account within 24 hours on completing each leg.

As you’d expect but do be careful booking EK codes v QF codes. You’ll earn points on both but no SCs on EK codes.

 

[Himeno]

who explained that Qatar is basically a difficult airline partner and it's up to them if they allocate points.I understand several years ago Qatar actively tried to get Qantas out of the Oneworld Alliance.So the two airlines have history.

It's because of the QF/EK partnership.
QR is pissed off that QF started a partnership with EK while QR was in the process of joining oneworld.
It got worse after the renewal of the agreement (when QF moved the LHR flights back to via SIN) after it was reportedly suggested to QR that QF would shift the partnership to QR when the 5 year deal expired, then didn't.

 

[justinbrett]

I had no luck with Qatar and then spoke with the Qantas help desk who explained that Qatar is basically a difficult airline partner and it's up to them if they allocate points.I understand several years ago Qatar actively tried to get Qantas out of the Oneworld Alliance.So the two airlines have history.

And that is how it works, QR will have to give QF money to cover your points and status that your earnt flying them with your QFF membership.

If the QR system says no to QF, there isn’t much QF can do about it other than trying to resolve it manually. At no point will QF fund the points themselves if QR continues to reject it.

To be fair, JQ used to be a difficult partner! Many denied and delayed claims with them. In reality, very unlikely this is due to spite and probably just technical limitations.

 

[RooFlyer]

I had no luck with Qatar and then spoke with the Qantas help desk who explained that Qatar is basically a difficult airline partner and it's up to them if they allocate points.

Which could be the case .... or it could be just Qantas call centre making yet another mistake/excuse.

And I think you'll find there's more to the background of the QR/QF relationship than what you outline ...

I always fly QR between Australia/Asia and Europe and between USA and Europe and always credited OK to QFF.

 

[Himeno]

I've never had problems with QR flights posting to my QFF account, but I've also only ever had QR flights between a point in North America via DOH and a point in Europe.