Qantas Revenue booking cancellations (under covid19)

[equus]

if you have the option, take the cash refund

In general yes. The only possible exception I can think of is if the flight being cancelled was booked under a DSC offer. In that case, the voucher may retain the DSC. If you were sure of what you wanted to do, there may be some benefit in keeping the DSC alive, but given the extension of status, and the uncertainty about the future, it would be a bold move to not take the cash.

 

[pagingjoan]

In general yes. The only possible exception I can think of is if the flight being cancelled was booked under a DSC offer. In that case, the voucher may retain the DSC. If you were sure of what you wanted to do, there may be some benefit in keeping the DSC alive, but given the extension of status, and the uncertainty about the future, it would be a bold move to not take the cash.

Is there confirmation that a DSC benefit attached to a flight to be cancelled will retain the DSCs via the voucher?
I had missed that in the fine print. A reference would be great, if you have it?

 

[MEL_Traveller]

Transitionally that is how vouchers have worked. Whether or not they would continue to do so is the question.

But at what cost? As mentioned above, reading the QF facebook page many folk think their current airfare, converted into a voucher, is going to be protected when the next go to fly. May be in for a surpris when their $5999 business class ticket to London is suddenly $9000. And what happens if they can’t use the voucher on that basis? They lose their original fare i stead of being given a full refund?

Is an extra $3000 worth a couple extra SCs?

 

[pagingjoan]

Transitionally that is how vouchers have worked. Whether or not they would continue to do so is the question.

But at what cost? As mentioned above, reading the QF facebook page many folk think their current airfare, converted into a voucher, is going to be protected when the next go to fly. May be in for a surpris when their $5999 business class ticket to London is suddenly $9000. And what happens if they can’t use the voucher on that basis? They lose their original fare i stead of being given a full refund?

Is an extra $3000 worth a couple extra SCs?

That's pretty much in line with my thinking. No control over the new prices and, in the case of at least one of my bookings, not much time left before the expiry date.
Others were booked more recently but, even so, the uncertainty is a negative for me.

Bird in hand and all that.

But I am holding off on cancelling, as my flights are still showing as active, although the return QF flight in April has obviously been cancelled.

It's a waiting game?

 

[VPS]

Never used vouchers before.
1. Can you use two vouchers for a flight that costs twice as much as the original one?
2. can I use my voucher to buy a ticket for my wife?

I'm not sure about using one for your wife -I think it will depend on what type of voucher it is, so can you give more info.

You can use two vouchers but you have to get them merged. Some people will want you to pay a $40 (IIRC) fee and if so then you HUACA

 

[astrosly]

Is there confirmation that a DSC benefit attached to a flight to be cancelled will retain the DSCs via the voucher?
I had missed that in the fine print. A reference would be great, if you have it?

There is enough anecdotal and empirical evidence presented by AFF members to suggest that if your credit voucher for the cancelled flight has the same booking reference number then if you redeem it for eligible travel that will be taken during the promotional period then DSCs will still apply.

 

[serfty]

I cancelled a domestic red e-deal I had made for OzFest that was to be in late May.

Here is the basic T&C's in the voucher confirmation email:

* This credit voucher is valid for travel until xx February 2023, after which your booking will be cancelled and the credit voucher value will be forfeited (unless your original fare permits a refund).
* This credit voucher can only be used for a fare of equal or higher value than your original fare and for travel on Qantas operated flights from or within Australia. This credit voucher is non-transferable and name changes are not permitted.
* To redeem this credit voucher, please visit qantas.com/yourbooking
* Please check the fare conditions of your original booking to find out what fees may apply when you redeem your credit voucher.
* Further information about credit vouchers and when they can be used is available at Credit Vouchers.

 

[maroonone]

I am fascinated (not surprised) that the QF timetables still haven’t changed to reflect so I can seek my refund for a 3 Apr international flight and book a 5 Apr domestic trip.

 

[pagingjoan]

I am fascinated (not surprised) that the QF timetables still haven’t changed to reflect so I can seek my refund for a 3 Apr international flight and book a 5 Apr domestic trip.

Yes. That reflects my position, too.

 

[FlyingKangaroo]

Yes. That reflects my position, too.

Same. Apparently I'm still flying to SCL on 3 April.

That's fine, QF. I'll keep twiddling my thumbs. We know how this is going to end.

 

[turtlemichael]

If the airline cancels your flight, you will have the option of a full cash refund. This allows you complete flexibility to fly any airline, to sny destination, at any time you want in the future.

if you have the option, take the cash refund.

if your flight is still not officially cancelled, just wait a day or two until it is. Then take the full cash refund.

Post automatically merged: Mar 21, 2020

Maybe there are different terms and conditions on different vouchers? Someone posted conditions attached to their voucher that stated equal or higher fare.

I'm quite confused. I have, or rather had, a Business saver flight to NZ for later this coming week. The fight is now cancelled. As I understand it I can take the voucher they are offering me or, because they cancelled the flight, I would be entitled to a full cash refund. But how do I get that refund?

 

[FlyingKangaroo]

I'm quite confused. I have, or rather had, a Business saver flight to NZ for later this coming week. The fight is now cancelled. As I understand it I can take the voucher they are offering me or, because they cancelled the flight, I would be entitled to a full cash refund. But how do I get that refund?

Do not click "cancel" in your reservation. If you do that, you're technically "choosing" the voucher and will not be eligible for a refund.

Call Qantas or, when they contact you about the cancellation, tell them you want a refund. If they try to push the voucher, insist on the refund and refer them to the fact that it is guaranteed by their conditions of carriage. I assume they'll just give it to you once you've done that.

 

[FlyingKangaroo]

As an aside, but directly related to how Qantas is handling this, I have rebooked my trip to South America for end 2020 with Air New Zealand. They are in just as difficult a situation as Qantas is but are handling it with transparency and class.

So I'll be taking the refund I'm entitled to from Qantas once they finally formally cancel my flights. Had they offered a fair voucher from the outset that could have been used like-for-like without such severe restrictions and terms, I probably would have taken it. Too late for that now, though.

On the balance the scheme will probably work in their favour in the short term and certainly they'll count on people's memories being short especially in times of crisis, but every day this drags on and those publicly-cancelled flights still show as operating like normal in my bookings, the dirtier the taste in my mouth becomes and the more resolute I commit to be to book away from them. As of today, I've actively started doing so.

 

[get me outta here]

I have had no email confirmation and no points/cash reinstated on 3 cancelled PNRs, no longer in MMB. How long before I should be worried? Flights were in June.

 

[MEL_Traveller]

I have had no email confirmation and no points/cash reinstated on 3 cancelled PNRs, no longer in MMB. How long before I should be worried? Flights were in June.

i wouldn't be worried, unless you urgently need the cash.

There's an electronic record of all your points activity. It can all get sorted at some stage.

 

[zqsn5678]

I'm quite confused. I have, or rather had, a Business saver flight to NZ for later this coming week. The fight is now cancelled. As I understand it I can take the voucher they are offering me or, because they cancelled the flight, I would be entitled to a full cash refund. But how do I get that refund?

I talked to a QF agent today after been on hold for 3 hours. The agent said he has cancelled my one-way Trans Tasman flight (during Easter) without any cancellation fees (aka a full refund). He isn't sure when I will receive a cancellation email or refund back to my card as there is a huge backlog.

I can no longer see/access this booking.

 

[get me outta here]

Thanks for that. Ok, won’t worry just yet. It all seems out of my hands.

i wouldn't be worried, unless you urgently need the cash.

There's an electronic record of all your points activity. It can all get sorted at some stage.

 

[FrustratedQP]

I'm not sure about using one for your wife -I think it will depend on what type of voucher it is, so can you give more info.

You can use two vouchers but you have to get them merged. Some people will want you to pay a $40 (IIRC) fee and if so then you HUACA

Thanks for the info.

i don’t have a voucher, I’m trying to establish what’s best when determining what to do with my current bookings in May. Although I will be asking for a full refund on at least one of them, I am happy to let Qantas hang on to my money if the voucher conditions are suitable to me.

 

[MEL_Traveller]

... I am happy to let Qantas hang on to my money if the voucher conditions are suitable to me.

it's not just the conditions... it's the fare difference at the time you want to travel. They could be double or triple the cost of the flight you converted to a voucher.

 

[MEL_Traveller]

BA's voucher rules:

About your voucher​

Your voucher can be used as payment for a future booking to any destination, on any chosen dates. If your new booking is more expensive, you will need to pay the difference. If it is less than your original booking, you will receive a voucher for the difference, which you can put towards another travel booking. Your voucher will be valid for travel within 12 months from your original departure date.​

​

Please check this page regularly for updates on bookings made for travel after 31 May 2020.​

If your new fare is cheaper, you'll keep getting the value back until the voucher runs out.