Qantas Revenue booking cancellations (under covid19)

[33kft]

Anyone else cancelled/thinking of cancelling a Qantas flight booked with AMEX Travel Credit? I think this is an example of where getting a voucher over cash refund might be a better idea, as there's likely no way AMEX will re-issue the Travel Credit for a cash refund (based on past experiences). The credit from QF should hopefully include the $450 AMEX credit which means you would be $450 better off than a cash refund.

 

[jboy90]

Anyone else cancelled/thinking of cancelling a Qantas flight booked with AMEX Travel Credit? I think this is an example of where getting a voucher over cash refund might be a better idea, as there's likely no way AMEX will re-issue the Travel Credit for a cash refund (based on past experiences). The credit from QF should hopefully include the $450 AMEX credit which means you would be $450 better off than a cash refund.

Have emailed Amex Travel last night to ask for a cancellation for flights booked for May. Will await their reply. I have no intention of obtaining a travel credit voucher so I'm looking to cancel.

 

[33kft]

Have emailed Amex Travel last night to ask for a cancellation for flights booked for May. Will await their reply. I have no intention of obtaining a travel credit voucher so I'm looking to cancel.

Let us know how you get on, @jboy90. I suspect there will be a fair few of us on here who have made travel bookings using AMEX travel credits and right now it's extremely unclear how AMEX Travel will handle it (will they deduct the AMEX Travel Credit, will they charge any fee, etc).

 

[jboy90]

Let us know how you get on, @jboy90. I suspect there will be a fair few of us on here who have made travel bookings using AMEX travel credits and right now it's extremely unclear how AMEX Travel will handle it (will they deduct the AMEX Travel Credit, will they charge any fee, etc).

Will do, though I suspect it will take a while for me to get a response. I have the same problem others have pointed out - qantas hasn’t cancelled the flights but you can’t book them. I’m more than happy to wait until past 31 March if need be. I’m banking on the travel credit disappearing but we’ll see!

 

[levelnine]

Anyone else cancelled/thinking of cancelling a Qantas flight booked with AMEX Travel Credit? I think this is an example of where getting a voucher over cash refund might be a better idea, as there's likely no way AMEX will re-issue the Travel Credit for a cash refund (based on past experiences). The credit from QF should hopefully include the $450 AMEX credit which means you would be $450 better off than a cash refund.

This is the situation I am in for one of my bookings.

Even more complicated, I have now closed the AMEX credit card.

So I will almost certainly take the Qantas voucher so I don't lose that $450 credit from AMEX.

However, it would be helpful to know what AMEX is doing in this situation.

 

[zenyattamondatta]

Anyone else cancelled/thinking of cancelling a Qantas flight booked with AMEX Travel Credit?

Not a QF booking, but I cancelled three hotel bookings and one flight on Friday the 13th.

For the refundable hotel bookings and the flight, I got the money and the travel credits back.

For the nonrefundable hotel booking I got nothing.

More than I expected all up.

 

[RSD]

We are booked to fly MEL-SYD-DPS on the 29th of March and return on April 7th. The SYD-DPS sector has disappeared totally from the booking and on the QF website it looks like the last flight SYD-DPS is on March 26th. The only communication from QF so far has been an email advising a flight change on the SYD-MEL leg on the 7th of April - departing 30 minutes later on a different flight number. Will be forcing the refund option as already have three vouchers that were booked during the DSC promotion.

 

[JohnM]

Anyone else cancelled/thinking of cancelling a Qantas flight booked with AMEX Travel Credit? I think this is an example of where getting a voucher over cash refund might be a better idea, as there's likely no way AMEX will re-issue the Travel Credit for a cash refund (based on past experiences). The credit from QF should hopefully include the $450 AMEX credit which means you would be $450 better off than a cash refund.

I have a QFd booking using my Amex travel credit (only to just over the $450) where I've also upgraded using points. I'm wondering how the system will handle cancelling for a voucher and refunding the points. Hanging loose for the moment on any action. I'll work on sorting it out during the coming week.

 

[GSP]

I had an international reward booking using points for May. A few days ago I cancelled if via the Mange my booking, where it did say the 6000 point cancellation fee would be waived.

When I go back to my account, it still shows the booking details, however when I click on the "Manage my booking", it gives and error "We are unable to find this confirmation number. Please validate your entry and try again or contact us for further information. (8104) ".

No points have been refunded and no taxes have been repaid. I'm not sure if that is others experience, but interested to know if this is just a delay in the processing where the points/taxes will be paid and booking removed from my account or whether there is a genuine problem.

 

[get me outta here]

I’m also still waiting to see points back, and the few dollars $$$. Cancelled with no penalty on the phone. They are probably frantically busy and refunds not a priority.

I had an international reward booking using points for May. A few days ago I cancelled if via the Mange my booking, where it did say the 6000 point cancellation fee would be waived.

When I go back to my account, it still shows the booking details, however when I click on the "Manage my booking", it gives and error "We are unable to find this confirmation number. Please validate your entry and try again or contact us for further information. (8104) ".

No points have been refunded and no taxes have been repaid. I'm not sure if that is others experience, but interested to know if this is just a delay in the processing where the points/taxes will be paid and booking removed from my account or whether there is a genuine problem.

 

[33kft]

No points have been refunded and no taxes have been repaid. I'm not sure if that is others experience, but interested to know if this is just a delay in the processing where the points/taxes will be paid and booking removed from my account or whether there is a genuine problem.

Yes, this was exactly my experience and it took at least 5 days after it disappeared from MMB for me to get the refund. It may be quicker now however, I cancelled right in the thick of things last week.

 

[Airbumps]

I'm in the same boat as you guys waiting on three different classic award bookings to be refunded. How long did it take from the time you hit CANCEL for A) the points to get back into your account and B) the money to recredit on your card?

I've been waiting three weeks and nothing. They still show on MY BOOKINGS but as GSP says when you go to access them the website gives an error message.....

 

[serfty]

I'm in the same boat as you guys waiting on three different classic award bookings to be refunded. How long did it take from the time you hit CANCEL for A) the points to get back into your account and B) the money to recredit on your card?

I've been waiting three weeks and nothing. They still show on MY BOOKINGS but as GSP says when you go to access them the website gives an error message.....

Their service standard is advertised as up to 14 days - so if they are not back yet, it is time top contact Qantas Frequent Flyer.

 

[Airbumps]

Thanks Serfty. I called them at around the 10 day mark (10 business days) and they told me they're busy (understandably) and it would be 15 days. I'll give them another week and see what happens.

Cheers

 

[Danger]

Like many, I've cancelled a classic flight reward and was told I'd received a full refund of the taxes and the 6K points cancellation fee would be waived. I could care less about the points at this stage but one thing that does concern me is that, other than the agent's name, call centre and time of call, I have no 'proof' that i cancelled the booking. It's been over 80 hours - which is absolutely and totally fine in the current climate - but I am concerned that it may end up being missed. I'd be happy to give Qantas a month to refund the cash and points, provided I had something a little more tangible in my possession to show I cancelled the flight (which was done only 75 minutes before departure).

 

[serfty]

Like many, I've cancelled a classic flight reward and was told I'd received a full refund of the taxes and the 6K points cancellation fee would be waived. I could care less about the points at this stage but one thing that does concern me is that, other than the agent's name, call centre and time of call, I have no 'proof' that i cancelled the booking. It's been over 80 hours - which is absolutely and totally fine in the current climate - but I am concerned that it may end up being missed. I'd be happy to give Qantas a month to refund the cash and points, provided I had something a little more tangible in my possession to show I cancelled the flight (which was done only 75 minutes before departure).

If you have the PNR, try looking it up with checkmytrip; perhaps try ther finnair e-ticket resend.

 

[serfty]

Thanks Serfty. I called them at around the 10 day mark (10 business days) and they told me they're busy (understandably) and it would be 15 days. I'll give them another week and see what happens.

Cheers

The 'allow' 14 days for point cancellations is mentioned here:

Site Maintenance in progress

 

[Airbumps]

The 'allow' 14 days for point cancellations is mentioned here:

Site Maintenance in progress

Thanks for that. They're obviouly doing something on their end because this morning I've recevied six emails from them (presumably automated) advising of changes to my bookings and each new itinerary that comes through includes one less flight leg than the next.

I don't know how their system works but will give them the benefit of the doubt in the current climate.

 

[Danger]

If you have the PNR, try looking it up with checkmytrip; perhaps try ther finnair e-ticket resend.

The Finnair website just gives me the attached. The QF and BA websites can't find the PNR. The KLM website the (carrier I was flying with), says "This flight has been cancelled" under the first (of three) sectors. The flight operated as scheduled but "flight" rather than 'reservation' isn't especially helpful. I assume if I hadn't have cancelled but simply no showed than it would say the same thing. Checkmytrip says the reservation can't be found (which may just be because it's in the past). When I email the reservation to CMT, I get the automated email back saying the trip has been added but when I click to view it, it's not there (even when I click on "Past trips").

 

[serfty]

The Finnair website just gives me the attached.

Ahh well, at least the PNR exists with an e-ticker refernce.