Qantas Revenue booking cancellations (under covid19)

[LinaLee]

I clicked on the red Refund button as well in Manage my Booking and got the following message:

Confirmation of refund request
Your refund request is currently being processed for $xx_x (AUD).
Due to a high volume of refunds, were currently experiencing longer processing times. Thank you for your patience while we work through these.

The $xx_x amount matched the value of the credit voucher.

I was somewhat expecting T+Cs to be shown after clicking the Refund button but it takes you straight to confirmation - something to be aware of.

If this works it should take some load off the call centre.

Hi, @Lone Wolf , just confirming if the refund amount was less the credit card fees? Thanks.

 

[Guvner]

I clicked on the red Refund button as well in Manage my Booking and got the following message:

Confirmation of refund request
Your refund request is currently being processed for $xx_x (AUD).
Due to a high volume of refunds, were currently experiencing longer processing times. Thank you for your patience while we work through these.

The $xx_x amount matched the value of the credit voucher.

I was somewhat expecting T+Cs to be shown after clicking the Refund button but it takes you straight to confirmation - something to be aware of.

If this works it should take some load off the call centre.

You still got the "Refund" option? My booking does not have that anymore, did yesterday.

 

[JohnM]

I have a QFd booking using my Amex travel credit (only to just over the $450) where I've also upgraded using points. I'm wondering how the system will handle cancelling for a voucher and refunding the points. Hanging loose for the moment on any action. I'll work on sorting it out during the coming week.

Update on this.

In my bookings, hovering over this says words to the effect of 'TA booking; contact TA'.

But how to handle the points aspect, given that the UPG was processed within QF?

Unable to get QF chat to work yesterday, last night I phoned the WP priority line. Reluctantly, I ignored the "Please hang up if you are not travelling within the next 48 hours." and an agent picked up after three rings. Assuming from the accent and 'far away' sound of the call, it was MNL centre.

Immediately apologised to the very pleasant agent for calling, quickly explained that I wanted to get the points refunded as a first step before contacting Amex Travel. Click, click - all done. Engagement time about 1 minute; total call time about 3 minutes.

Checked this morning and points have been refunded, so now I can move to step two and contact Amex Travel.

Top marks.

 

[Lone Wolf]

Hi, @Lone Wolf , just confirming if the refund amount was less the credit card fees? Thanks.

The refund amount in the confirmation message did not include credit card fees.

 

[Lone Wolf]

You still got the "Refund" option? My booking does not have that anymore, did yesterday.

Yep, as of this morning when I received the cancellation email from Qantas.

Was right at the bottom of the booking after the voucher T+Cs.

 

[LinaLee]

The refund amount in the confirmation message did not include credit card fees.

Well, at least we get most of it back I suppose

 

[Lynda2475]

Ive canelled two flight this year, the first a fully flex ticket purchased during DSC cancelled back in Feb which shows in my bookings as a fligth credit and the one cancelled yesterday (flight was for 3rd April) under the promo shows weirdly as "Off Line Point to Offline Point"



Clicking into the Off Line one shows detaisl fo the credit issues.

My Classic Reward flights are in June no no ablity to get change fee waived if I cancel now - waiting for Qantas to extend the window to include June.

 

[HappyFlyerFamily]

Yep, as of this morning when I received the cancellation email from Qantas.

Was right at the bottom of the booking after the voucher T+Cs.

Just for completeness, when was your flight? Fare type? How did you pay? Please let us know when you get your expected full refund.

Well, at least we get most of it back I suppose

Same questions as above, if you don’t mind.

 

[calmelb]

Ive canelled two flight this year, the first a fully flex ticket purchased during DSC cancelled back in Feb which shows in my bookings as a fligth credit and the one cancelled yesterday (flight was for 3rd April) under the promo shows weirdly as "Off Line Point to Offline Point"

Off line point to off line point is the internal way bookings are kept active with Qantas. You see it if you ever request a reward seat to become available

 

[calmelb]

Interesting, due to the Emirates cancellations in June my flight from MEL-DXB has been cancelled, yet the DXB-LHR hasn't. Wants me to contact the Qantas office to sort things out, not helpful when its months away

 

[MarcB]

Interesting, due to the Emirates cancellations in June my flight from MEL-DXB has been cancelled, yet the DXB-LHR hasn't. Wants me to contact the Qantas office to sort things out, not helpful when its months away

I have the same issue with a flight from BNE-DXB-BCN. The BNE-DXB has been cancelled with a note to call. I'm not sure they would appreciate a call for a flight that is 2 months away right now...

 

[I love to travel]

Qantas cancelled my flight today for early April. Voucher given. Why are we not getting money back?

 

[adenda]

That's the email I got too, I waited on hold for just under 4 hours for them to tell me that the flights were not yet cancelled in their system yet so it would incur fees for a refund, ironically I received another email 2 hours after being on the phone that

Qantas Voucher Confirmation

Your booking reference is ------
Dear Brent Adam Slater,

Your booking has been created into a voucher.
Please find the voucher details:
Your Journey
Passenger Names
Voucher Value
AUD $------
Voucher Valid Until
30 November 2020

Once I hit on the manage my booking, right down the bottom there was an option for refund.

I've taken a screenshot that shows the amount to be refunded just fo my own confirmation

Your'e lucky they responded before 4 hours - I was on hold yesterday evening and the call dropped out exactly 4 hours after connection

 

[ksthommo]

Received the following email late yesterday arvo from Qantas Airways Limited <[email protected]>.

Problem is they didn't provide the booking reference or route. Nothing has changed in My Bookings.
Guessing games, it could be for one of the reward bookings cancelled last week.

Found out this afternoon which flight was cancelled.
BNE/CNS QF1718 next Monday replaced with QF718, 5 minutes time difference in schedule.
Have paid $65 extra to get on QF718. Will chase Qantas for the difference in cost later on.

 

[justinbrett]

Found out this afternoon which flight was cancelled.
BNE/CNS QF1718 next Monday replaced with QF718, 5 minutes time difference in schedule.
Have paid $65 extra to get on QF718. Will chase Qantas for the difference in cost later on.

So people can’t travel between Ballina and Coolangatta but it’s perfectly fine to travel between Brisbane and Cairns.

What a farce. (not you - I mean the Queensland government)

 

[FlyingKangaroo]

Is it confirmed that if you choose the "refund" option on your voucher, that you receive the full refund?

I am concerned by the wording: "If you would prefer to cancel your booking and receive a refund, click the ‘Refund’ button."

Perhaps I'm reading too much into this, but it still reads as though this is my decision to cancel, and therefore am I liable to pay cancellation fees? As a lawyer, the answer is certainly no, but after all the games Qantas has played with this so far, I'm definitely trigger shy.

Especially with the wording at the top of the voucher: "If Qantas has cancelled your flight, for other options contact us."

 

[Peter D]

Is it confirmed that if you choose the "refund" option on your voucher, that you receive the full refund?

I am concerned by the wording: "If you would prefer to cancel your booking and receive a refund, click the ‘Refund’ button."

Perhaps I'm reading too much into this, but it still reads as though this is my decision to cancel, and therefore am I liable to pay cancellation fees? As a lawyer, the answer is certainly no, but after all the games Qantas has played with this so far, I'm definitely trigger shy.

Especially with the wording at the top of the voucher: "If Qantas has cancelled your flight, for other options contact us."

You will be alright. I went through the process today. They will refund what you paid less a small amount which appears to be the original credit card fee (which is not refunded)

I had the same fears as you but went ahead and clicked the refund button received a refund confirmation for the voucher amount.

I believe it will take few days to come through.

 

[I love to travel]

Just got an email from Qantas saying we cancelled your flight in error today and we are working to reinstate it. I suspect that too many hit the refund button. So wonder if they are going to wait until after 30 March "free cancellation" deadline and then cancel the flights. If so very poor conduct.

 

[justinbrett]

Just got an email from Qantas saying we cancelled your flight in error today and we are working to reinstate it. I suspect that too many hit the refund button. So wonder if they are going to wait until after 30 March "free cancellation" deadline and then cancel the flights. If so very poor conduct.

If they cancel your flight you get a refund regardless. 31 Mar was when you chose to cancel and the flight is still running

 

[AndrewL]

You will be alright. I went through the process today. They will refund what you paid less a small amount which appears to be the original credit card fee (which is not refunded)

I had the same fears as you but went ahead and clicked the refund button received a refund confirmation for the voucher amount.

I believe it will take few days to come through.

+1 here. Cheap domestic return economy ticket (8 pax), flight in early April was cancelled by QF and a voucher arrived in my inbox. Went through MMB, clicked on the refund option down the very bottom and received the message below as confirmation.

"Your refund request is currently being processed for $x (AUD).

Due to a high volume of refunds, were currently experiencing longer processing times. Thank you for your patience while we work through these."

The refund amount they quoted was the value of the original booking minus the CC fee (and actually minus about another $2 but I'm hardly going to kick up a stink about this).