When was your flight? Did you get an email notifying that Qantas cancelled your flight? How did you pay For the flights? Type of ticket (red e-deal, saver, etc)?
It’s was for the May Day weekend. Red-E ($400 return bne-per!). Paid on credit card. Will be refunded to card. I received a confusing email advising flight back from Perth had been changed, not cancelled. When I checked booking had literally disappeared out of ‘my bookings’.
Yes, my booking on 17 May was canceled and ran into a Flight Credit with email Confirmation. My booking of 7 May sits in “never never” land. Sighs
. Took a screen shot of our selection of refund, submitted, then were given a screen stating our refund request would be actioned. Eventually.Almost exactly the same experience, with the text coming in for my partner!Interesting text message from Qantas just now.
We cancelled a business class refundable air fare for April when interstate meeting was cancelled, on 13 March. On 29th March it still showed in MMB so I called and within a day it had gone so cancellation in process. We wanted full refund not voucher as the vouchers were getting too many due to other cancellations. No sign of refund so called up last Monday. Yes, it's in the system but might take up to 6 weeks now!
Then this morning, husband (passenger) received a text saying that the refund request was awaiting one more action before cancellation. Had to click on a link. Sure enough the default option marked was A Voucher.
Do you think it's to try stop the refund in a last ditch effort to convert to vouchers?Almost exactly the same experience, with the text coming in for my partner!
Time to take a deep breath?
Easy to interpret it that way. And difficult to come up with another explanation.
I just received a text and email saying that I recently applied for a refund but waiting for an action from me. My flight was cancelled by Qantas a few weeks ago so I called and asked for a full refund on 25 March and I was told it would be actioned and I would get a full refund. The link in this new email goes to a page that says:Interesting text message from Qantas just now.
We cancelled a business class refundable air fare for April when interstate meeting was cancelled, on 13 March. On 29th March it still showed in MMB so I called and within a day it had gone so cancellation in process. We wanted full refund not voucher as the vouchers were getting too many due to other cancellations. No sign of refund so called up last Monday. Yes, it's in the system but might take up to 6 weeks now!
Then this morning, husband (passenger) received a text saying that the refund request was awaiting one more action before cancellation. Had to click on a link. Sure enough the default option marked was A Voucher.
“Aye. There’s the rub!”
Especially when it was a business Saver fare that isn't refundable ... I called and explained that I didn't voluntarily cancel and they are going to give me a full refund on the booking which should be in the next 2 months.
No, no cancellation fee as Qantas cancelled the flight. As stated, cancellation fees may apply for voluntary cancellations (by you).
That info is never provided when cancelling and there is always the "subject to cancellation penalties" so no different.
I'd already rung them twice and was told there would be no cancellation penalties but that info isn't provided when cancelling online. And neither was it provided in the texts/emails received today.
No they won't if the fare is fully refundable or Qantas cancelled before you did.
