When was your flight? Did you get an email notifying that Qantas cancelled your flight? How did you pay For the flights? Type of ticket (red e-deal, saver, etc)?Eight minute wait this morning for premium line. Answered by one of the NZ staff. Our Perth flights completely cancelled. Refund provided. Advised these are taking a while and to be patient. That we will be.
It’s was for the May Day weekend. Red-E ($400 return bne-per!). Paid on credit card. Will be refunded to card. I received a confusing email advising flight back from Perth had been changed, not cancelled. When I checked booking had literally disappeared out of ‘my bookings’.When was your flight? Did you get an email notifying that Qantas cancelled your flight? How did you pay For the flights? Type of ticket (red e-deal, saver, etc)?
Yes, my booking on 17 May was canceled and ran into a Flight Credit with email Confirmation. My booking of 7 May sits in “never never” land. SighsI've been waiting for QF to cancel my bookings, ADL-MEL rtn end of April and mid May so that I can claim a full refund, one Y and the other Y with upgrade to business with points (class U). Received notice via phone that these are now cancelled flights and they with me to message them. Looking at the QF timetable on line, I notice that there are no QF ADL-MEL return flights from 10-Apr to last week of May, just one daily return flight with a JQ (Jetstar). Probably there will be further flights cancelled after late May. As an addition, there are no QF ADL-SYD return flights scheduled over the same time period, just one JQ flight daily.
Have QF severely cut their scheduled flight even further than they've been running the past week, leaving skeleton JQ flights?
Almost exactly the same experience, with the text coming in for my partner!Interesting text message from Qantas just now.
We cancelled a business class refundable air fare for April when interstate meeting was cancelled, on 13 March. On 29th March it still showed in MMB so I called and within a day it had gone so cancellation in process. We wanted full refund not voucher as the vouchers were getting too many due to other cancellations. No sign of refund so called up last Monday. Yes, it's in the system but might take up to 6 weeks now!
Then this morning, husband (passenger) received a text saying that the refund request was awaiting one more action before cancellation. Had to click on a link. Sure enough the default option marked was A Voucher. . Took a screen shot of our selection of refund, submitted, then were given a screen stating our refund request would be actioned. Eventually.
Do you think it's to try stop the refund in a last ditch effort to convert to vouchers?Almost exactly the same experience, with the text coming in for my partner!
Time to take a deep breath?
Easy to interpret it that way. And difficult to come up with another explanation.Do you think it's to try stop the refund in a last ditch effort to convert to vouchers?
I just received a text and email saying that I recently applied for a refund but waiting for an action from me. My flight was cancelled by Qantas a few weeks ago so I called and asked for a full refund on 25 March and I was told it would be actioned and I would get a full refund. The link in this new email goes to a page that says:Interesting text message from Qantas just now.
We cancelled a business class refundable air fare for April when interstate meeting was cancelled, on 13 March. On 29th March it still showed in MMB so I called and within a day it had gone so cancellation in process. We wanted full refund not voucher as the vouchers were getting too many due to other cancellations. No sign of refund so called up last Monday. Yes, it's in the system but might take up to 6 weeks now!
Then this morning, husband (passenger) received a text saying that the refund request was awaiting one more action before cancellation. Had to click on a link. Sure enough the default option marked was A Voucher. . Took a screen shot of our selection of refund, submitted, then were given a screen stating our refund request would be actioned. Eventually.
“Aye. There’s the rub!”I just received a text and email saying that I recently applied for a refund but waiting for an action from me. Like you, my flight was cancelled by Qantas a few weeks ago so I called and asked for a full refund on 25 March and I was told it would be actioned and I would get a full refund. The link in this new email goes to a page that says:
Your Refund Request - Action Required
We’ve been listening to our customers amid the uncertainty surrounding Coronavirus and future travel plans. We’ve heard from those who elected to cancel their upcoming travel without understanding the cancellation fees that may apply, depending on their fare type.
Rest assured with the certainty of more time
We are giving you the chance to revisit your fare conditions and reconfirm your request by 30 April 2020.
Review the Cancellation Fees that may apply to your fare type, depending on your departure and arrival port.
Alternatively, you can choose to store your flight in credit to the value of your original booking for use anywhere on our network, with extended validity until 31 December 2021 and no change fees on rebooking. For more information on flight credits, click here.
Upon reviewing the cancellation fees that may apply, make your selection below.
Select your preferred option: *
Credit - I wish to store the value of my booking in credit, free of change fees. Flight credit valid until 31 December 2021.
Refund - I wish to obtain a refund now, less cancellation fees applicable to my fare type.
The link under "Review the Cancellation Fees" goes to a page that specifically lists cancellation rules for voluntary cancellations only.
So they are now saying that if I want the refund for there cancelled flight I will have to pay cancellation fees?
Especially when it was a business Saver fare that isn't refundable ... I called and explained that I didn't voluntarily cancel and they are going to give me a full refund on the booking which should be in the next 2 months.“Aye. There’s the rub!”
No, no cancellation fee as Qantas cancelled the flight. As stated, cancellation fees may apply for voluntary cancellations (by you).I just received a text and email saying that I recently applied for a refund but waiting for an action from me. My flight was cancelled by Qantas a few weeks ago so I called and asked for a full refund on 25 March and I was told it would be actioned and I would get a full refund. The link in this new email goes to a page that says:
Your Refund Request - Action Required
We’ve been listening to our customers amid the uncertainty surrounding Coronavirus and future travel plans. We’ve heard from those who elected to cancel their upcoming travel without understanding the cancellation fees that may apply, depending on their fare type.
Rest assured with the certainty of more time
We are giving you the chance to revisit your fare conditions and reconfirm your request by 30 April 2020.
Review the Cancellation Fees that may apply to your fare type, depending on your departure and arrival port.
Alternatively, you can choose to store your flight in credit to the value of your original booking for use anywhere on our network, with extended validity until 31 December 2021 and no change fees on rebooking. For more information on flight credits, click here.
Upon reviewing the cancellation fees that may apply, make your selection below.
Select your preferred option: *
Credit - I wish to store the value of my booking in credit, free of change fees. Flight credit valid until 31 December 2021.
Refund - I wish to obtain a refund now, less cancellation fees applicable to my fare type.
The link under "Review the Cancellation Fees" goes to a page that specifically lists cancellation rules for voluntary cancellations only.
So they are now saying that if I want the refund for their cancelled flight I will have to pay cancellation fees?
That info is never provided when cancelling and there is always the "subject to cancellation penalties" so no different.All of this would not cause angst if the link actually confirmed what the refund amount was.
No, no cancellation fee as Qantas cancelled the flight. As stated, cancellation fees may apply for voluntary cancellations (by you).
That info is never provided when cancelling and there is always the "subject to cancellation penalties" so no different.
I'd already rung them twice and was told there would be no cancellation penalties but that info isn't provided when cancelling online. And neither was it provided in the texts/emails received today.I am sure that is the case but not sure why they need to cause more angst for us and more work for their call centre.
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I specifically asked and was told the amount over the phone when requesting the refund.
No they won't if the fare is fully refundable or Qantas cancelled before you did.Received the same SMS's today too. If we don't confirm by end of april our refunds turn into Vouchers.
What annoys me is that it is basically indicating that we are going to charge you cancellation fees even though QF cancelled our flights in this instance! This is just going to peeve off their customer base. We will call them tomorrow to ensure we are not going to get charged for their cancellation.
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