Qantas Revenue booking cancellations (under covid19)

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I have received the same SMS message and email as others have received today. My first thought was that the email was a scam, but I rang the call centre tonight and they confirmed it was genuine.

I had a paid ticket for myself, and a Classic Reward ticket for my partner, from Australia to Singapore, and returning from Hong Kong to Australia in May/June 2020. Qantas has cancelled these flights. I rang the call centre a couple of weeks ago, and requested full refunds of dollars and points/dollars for the paid flights and the Classic Reward redemption flights. This was agreed, but I have not yet seen the refund of the dollars or points.

I will phone the call centre again later tonight, to confirm the previous agreement.
 
Got the same email this evening - I thought that this $hit was sorted out several weeks ago when Qantas cancelled the flight but apparently not... 39:03 minutes and counting on hold to sort this out for hopefully the final time as was not supposed to be charged cancellation fees as it was Qantas that cancelled the flight
 
rginoz said:
I have received the same SMS message and email as others have received today. My first thought was that the email was a scam, but I rang the call centre tonight and they confirmed it was genuine.

I had a paid ticket for myself, and a Classic Reward ticket for my partner, from Australia to Singapore, and returning from Hong Kong to Australia in May/June 2020. Qantas has cancelled these flights. I rang the call centre a couple of weeks ago, and requested full refunds of dollars and points/dollars for the paid flights and the Classic Reward redemption flights. This was agreed, but I have not yet seen the refund of the dollars or points.

I will phone the call centre again later tonight, to confirm the previous agreement.
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I phoned the call centre again later this evening. Luckily, there was minimal wait time, but there was a voice message saying that in relation to the emails sent today, customers had until the end of April to respond. I was able to speak with a nice lady who confirmed that Qantas had cancelled the flights, and that full refunds ($ and points) had been agreed and were being processed. She confirmed there was no need for me to do anything in response to today's SMS and email. I guess I will just have to be patient.
 
RSD said:
Got the same email this evening - I thought that this $hit was sorted out several weeks ago when Qantas cancelled the flight but apparently not... 39:03 minutes and counting on hold to sort this out for hopefully the final time as was not supposed to be charged cancellation fees as it was Qantas that cancelled the flight
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Good luck RSD. I hope you can get the reassurance I got from the call centre, on my second call tonight. The SMS/email wasn't very helpful, to say the least.
 
I got two of those messages today, including one for a booking for which I'd already received a full refund over a week ago.
 
For those of you who have received this SMS or email, did you originally request the refunds over the phone for flights Qantas cancelled?

In my case, I waited until QF cancelled and converted the booking into a voucher and then hit the "Refund" button at the bottom of the voucher and got a confirmation of the request for the full amount except credit card fees.

I've not received aforementioned text or email (or the refund, obviously; about 2.5 weeks thus far).

If they're still forcing yet further action after that, I can't see it as anything other than a scare tactic and "voucher's remorse" upon their realising the original voucher conditions were laughable and now they want another go at it.
 
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I had a flight to LAX dep 23 Mar, but blinked first (opted to cancel myself) on 19 Mar. I chose a refund, even though I would be slugged ~$600 cxl fees. I figured I could claim this back on travel insurance, less $250 excess, since date of purchase was prior to COVID-19, and date of cxl was after "Do Not Travel" advisory. The re-booking conditions on the voucher offered at the time was not as generous as now being offered. So after being patient for 3 weeks, I decided to call Qantas at 4:30pm yesterday (9 Apr). I had some work I could do while on hold, so settled in. Very annoying to be disconnected twice, but third time was the charm, and after ONLY 😒 2-1/2 hours I got someone on the phone. As I'd suspected, after apologies for the delay on my refund, she offered me a chance to convert my fare to a credit voucher with no fees - but this time the conditions for usage (dates) were much better. I could have up to 31 Dec 2021 to complete my travel but I must make my booking before 21 Dec 2020. And I must book over the phone (aargghh!!). I decided to take the voucher. I know I'll want to travel to the USA again when it's safe, so now I will wait, and hope the world returns to normal (a new normal) soon. Agent said I won't get an email confirmation; I just should note date and time of my call (hahaha) and her name as my reference. I got off the phone at last, and lo and behold, there's the SMS that is doing the rounds... and then the email too! Very weird coincidence?!?
 
FlyingKangaroo said:
For those of you who have received this SMS or email, did you originally request the refunds over the phone for flights Qantas cancelled?
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No, I left the bookings alone and given how things were unfolding opted to let QF make the move to cancel the bookings and give me options.
 
Bluewave said:
I know I'll want to travel to the USA again when it's safe, so now I will wait, and hope the world returns to normal (a new normal) soon.
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You know you'll travel, but you don't know what the fare will be! The fare could be double the price of your voucher, and you can't use it for a cheaper fare :(
 
We were booked on QF27 PE SYD-SCL departing 5 April. I waited until Qantas cancelled the flights and have now received a full refund back onto the credit card I paid with. I booked these flights through a TA. I usually find the flights I want and then send the email through to the TA and they book for me at that price. All I had to do was send her the email requesting we wait until Qantas cancelled - she already knew that.
 
flyingfan said:
No, I left the bookings alone and given how things were unfolding opted to let QF make the move to cancel the bookings and give me options.
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Sorry that's not my question. I did the same, at which point, upon cancelling my flights Qantas automatically converted the ticket into a voucher and emailed it to me. In the voucher, I had the option to refund and clicked that.

I think we're all aligned here that this relates to bookings QF cancelled, not the pax.

What's not clear to me is whether people who've been told "further action" is needed is whether they had already requested a refund after QF cancelled. It seems from some comments that they had, but my question is how, and specifically, to see whether Qantas is forcing further action even after hitting "refund" in the voucher.
 
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