Qantas site a mess

[edwina86]

Is anyone having trouble simply logging in?! Trying to log in on the main page and it says "We are unable to process this request currently. Please try again later." ???

 

[Ken1]

Is anyone having trouble simply logging in?! Trying to log in on the main page and it says "We are unable to process this request currently. Please try again later." ???

Yes I am getting the same message. Around 30 minutes ago I was logged in okay but when I went "Back" after a search I got the error message then but hadn't tried to log in again until now.

 

[Ansett]

Yep same here. Here we go again LOL

So wish Qantas would get its act sorted this is useless.

 

[Canny man]

Yep same here. Here we go again LOL

So wish Qantas would get its act sorted this is useless.

Maybe they are planning a JV with Telstra...

 

[serfty]

Try finding classic award points tables at the moment. Info is there but hard to get at.

For those who don't wish to wade through a c hanin of clicks:

Frequent Flyer - Flying Qantas and Partner Airlines - Flying with Qantas and Jetstar - Using Qantas Points

 

[RooFlyer]

Oh, God, here we go again.

 

[redwoodw]

The multi-city tool has coughped itself I believe- Taipei is certainly a classic reward city yet the multi-city tool won't accept it. It is, however, bookable if you're just looking for a OW/RT reward flight.

And as someone mentioned above, connecting flights booked thru the multi-city tool won't price correctly.

 

[ALH]

If you have to call to get a Multi City booking at the correct price level has anyone done this and had the phone charge waived? Hopefully in this case they wouldn't charge you for the phone booking.

Yes. Many times. However, you may need to firmly and politely remind them that the phone charge should be waived when you can’t book it yourself online.

 

[JohnK]

If you have to call to get a Multi City booking at the correct price level has anyone done this and had the phone charge waived? Hopefully in this case they wouldn't charge you for the phone booking.

Wasn't even mention of a charge when they could see the issue in front of them.

 

[cjd600]

Getting a bit sick of this.
Can't log in this morning, phone or desktop.
"We are unable to process this request currently. Please try again later."

 

[Ansett]

Why oh why Qantas

 

[ozflier]

Why oh why Qantas

No access to bookings this am, indeed can't even login - its unbelievable!

 

[RooFlyer]

On this occasion, I can log in OK - phone about 7am AEST and laptop just now.

 

[Ansett]

Can now also log in they must have fixed it AGAIN............

 

[Doctore1003]

Hi all, another question about the multi-city tool: I have two possible itineraries to fly Toronto-Melbourne in economy. Both fall into the 9,601-15,000 mile band, which I thought looking at the Qantas partner award table would price at 75k points, but Qantas tell me that's not the case if you use multiple carriers.

One itinerary is YYZ-LHR with BA and then LHR-MEL with QF - pricing at 88k points.
Another option is YYZ-HKG with CX and then HKG-MEL with QF - pricing at 84k points.

Qantas tell me these pricings are correct. They say: "75k points is for a single partner carrier all the way. eg, BA for both segments, or CX for both segments. Anytime you transfer onto another partner the number of points required for a trip increases."

This certainly isn't clear looking at the partner award table (Frequent Flyer - Flying Qantas and Partner Airlines - Flying with Qantas and Jetstar - Using Qantas Points ) but then again I haven't tried to make a booking like this before.

Would appreciate any advice or comments before I go back again to Qantas!

 

[MEL_Traveller]

Hi all, another question about the multi-city tool: I have two possible itineraries to fly Toronto-Melbourne in economy. Both fall into the 9,601-15,000 mile band, which I thought looking at the Qantas partner award table would price at 75k points, but Qantas tell me that's not the case if you use multiple carriers.

One itinerary is YYZ-LHR with BA and then LHR-MEL with QF - pricing at 88k points.
Another option is YYZ-HKG with CX and then HKG-MEL with QF - pricing at 84k points.

Qantas tell me these pricings are correct. They say: "75k points is for a single partner carrier all the way. eg, BA for both segments, or CX for both segments. Anytime you transfer onto another partner the number of points required for a trip increases."

This certainly isn't clear looking at the partner award table (Frequent Flyer - Flying Qantas and Partner Airlines - Flying with Qantas and Jetstar - Using Qantas Points ) but then again I haven't tried to make a booking like this before.

Would appreciate any advice or comments before I go back again to Qantas!

In general, award tables are arranged in groups of airlines. Using airlines in the same group will give you the same price. If you swap between the listed groups, QF will add the sector prices.

One group is: Qantas, Airnorth, Fiji Airways, Air Vanuatu, American Airlines®, Emirates, Jetstar~~, and QantasLink.

The other group is: Aer Lingus, Air Niugini, Alaska Airlines, British Airways, Cathay Pacific Airways, China Eastern, Dragonair**, El Al, Finnair, Iberia, Japan Airlines, Jet Airways, LAN, Malaysia Airlines, Qatar Airways, Royal Jordanian, S7 Airlines, SriLankan Airlines and TAM Linhas Aéreas.

Then again there's the calssic award return flight table, which is two OW airlines excluding QF.

So in both cases, BA and CX are in different tables to QF, so you need to add the sector prices.

But you could combine AA, EK and QF all on one ticket for the price listed in the first table.

 

[Ken1]

I've been doing a dummy booking for ZRH-LHR connecting to LHR-SYD on the same day with BA on 12 May 2019. I'll be booking a similar combination in a couple of months but have been checking the flight release pattern and lately the multi city tool has been charging for separate sectors so 18,000 + 139,000 = 157,000 rather than 139,000 for the combined itinerary. Today when I've tried it has shown 139,000 points but I can't get any further after selecting the second flight - the following error comes up each time I try. Since 139,000 points is coming up maybe they are in the process of fixing it but now have a diffeent software bug with this error message.


Please review the following items

• The system is unable to provide the miles cost for your trip (7067 - 2654)
• We could not find fare for the requested itinerary (5685 UI)

 

[SteveSYD]

I've been doing a dummy booking for ZRH-LHR connecting to LHR-SYD on the same day with BA on 12 May 2019. I'll be booking a similar combination in a couple of months but have been checking the flight release pattern and lately the multi city tool has been charging for separate sectors so 18,000 + 139,000 = 157,000 rather than 139,000 for the combined itinerary. Today when I've tried it has shown 139,000 points but I can't get any further after selecting the second flight - the following error comes up each time I try. Since 139,000 points is coming up maybe they are in the process of fixing it but now have a diffeent software bug with this error message.


Please review the following items

• The system is unable to provide the miles cost for your trip (7067 - 2654)
• We could not find fare for the requested itinerary (5685 UI)

I've been getting that same message all day

 

[Ansett]

Just tried the online chat and got the following

Thank you for visiting qantasbusinessrewards.com. We are assisting other Customers and apologise that our team are currently unavailable to assist you via Chat.
We do have a comprehensive list of answers to our Frequently Asked Questions via this
link

And no I was not logged in under business reward just my standard personal account.

 

[Jack_OC]

Currently trying to change a flight to AKL online. Seems to be working fine - get various options for new flight, select one, hit “continue” but then get an error message “We are having difficulty with the request as submitted. Please try again or contact us if the problem persists. (3006)”.