Qantas site a mess

[Jack_OC]

Of course they use the FF number to post to Qantas???? They do automatically post if you wait long enough.. They used to post within a week, but recently it has taken much longer.

And what makes you so sure that it is Jetstar, and not Qantas where the issue lies?

I've never had points from JQ flights post automatically either, and I'm currently still waiting for points from a flight on 2 Apr to post - which I've been chasing up for 6 weeks. Meanwhile, points from QF flights a couple of weeks ago posted before I took off, while points from AA and JL flights at the start of May posted within 2-4 days of the flights. If the issue lay with QF, surely points from any flight would be delayed, but it only seems to happen with JQ.

 

[**TBA**]

What would consider long enough 6 months. Myself 6 weeks is that long enough. Then why are so many complaints on the books in various forums. As QF told me yesterday the issue is with JQ. So should I call QF out on it and not believe what they are telling me........Also I would point out that the QF Rep yesterday agreed with me about the FF number issue and noted that they get a lot of complaints about exactly that issue.

The general consensus in the thread in the Jetstar forum has been 4-6 weeks, which has been about how long mine have taken to post this year. I'm not saying there haven't been complaints, the process has definitely changed recently, hence the long wait times.. I would prefer they post quicker as well

My main point was just because your points unfortunately don't post automatically doesn't mean they don't use the FF information. How else would they match the correct person to QF? They couldn't do it based on name alone. And DOB isn't collected domestically. So it seems likely that they do use it.. Maybe more successfully in some cases than others.

 

[Toad]

The general consensus in the thread in the Jetstar forum has been 4-6 weeks, which has been about how long mine have taken to post this year. I'm not saying there haven't been complaints, the process has definitely changed recently, hence the long wait times.. I would prefer they post quicker as well

My main point was just because your points unfortunately don't post automatically doesn't mean they don't use the FF information. How else would they match the correct person to QF? They couldn't do it based on name alone. And DOB isn't collected domestically. So it seems likely that they do use it.. Maybe more successfully in some cases than others.

Yes I understand what you are saying but my experience is that I have consistently had to put a claim in. QF send that off and JQ then must match the booking with their records. I would think that would happen irrespective if I had put my FF number in the JQ booking in the first place as they would then have to use my name as a reference if I had not.

 

[Doctore1003]

That's not correct. Been looking at a CX/QF business award in the 15000 mile band. Qantas website is correctly quoting the parnter award cost of 139k points forthat distance band. Adding the Qantas and cathay awards for the 2 shorter distances, as you suggest, should have a cost of 164K points.

do you have a stopover in london and hong kong? Is the time between flights less than 24 hours?

They're transits, not stopovers. MEL_Traveller's advice is the same as I got from Qantas.

 

[Deleted member]

Mrs GPH is “still” unable to see her status improve from WP to P1, it doesn’t take a genius to see what’s happening here. ( Viz DSC’s promo )

 

[Doctore1003]

I'm now getting an EK mixed F/J booking pricing as though it was all in F (192k points) ... sigh

 

[rock86]

I'm now getting an EK mixed F/J booking pricing as though it was all in F (192k points) ... sigh

That is normal though in circumstances, what is the route & classes?

 

[Vic]

They're transits, not stopovers. MEL_Traveller's advice is the same as I got from Qantas.

That's strange then, because the pricing I see online says your situation should be 75000 points not a higher amount. That is they do not add separate awards from the Qantas table and the non Qantas table.

Good luck

 

[Doctore1003]

That is normal though in circumstances, what is the route & classes?

LAX-DXB-BKK with LAX-DXB in F and DXB-BKK in J; pricing at 192k points. In the past when I've looked at EK mixed fares I think the price reflected that, ie. this fare would price in the 160k-170k range.

That's strange then, because the pricing I see online says your situation should be 75000 points not a higher amount. That is they do not add separate awards from the Qantas table and the non Qantas table.

Good luck

This is the advice I got from Qantas' media team after they consulted with IT:

"They’ve said both of the examples provided are quoting correctly. They are connections with partner carriers which are from the partner table and this increases the number of points required. If it was QF or QF codeshare all the way it would be 60000 points for each of the examples, and the 75000 points you’re quoting is for a single partner carrier all the way. eg, BA for both segments, or CX for both segments. Anytime you transfer onto another partner the number of points required for a trip increases.

So:

The first example - Toronto - Hong Kong on CX, then Hong Kong - Melbourne on QF = 84000 points
Second example - Toronto - London on BA, then London - Melbourne on QF = 88000 points"

 

[rock86]

LAX-DXB-BKK with LAX-DXB in F and DXB-BKK in J; pricing at 192k points. In the past when I've looked at EK mixed fares I think the price reflected that, ie. this fare would price in the 160k-170k range.

LAX-DXB in F is 144k points
DXB-BKK in J is 50k points
Total of those two legs is 194k points.

But the total miles is in the last band and you have a leg of F (highest travel class) which is 192k points. This is less then the combined legs total, so that is why it comes up as that.

That's my understanding of how QFF calculates it, but happy to be corrected if I'm off the mark.

 

[rock86]

This is the advice I got from Qantas' media team after they consulted with IT:

"They’ve said both of the examples provided are quoting correctly. They are connections with partner carriers which are from the partner table and this increases the number of points required. If it was QF or QF codeshare all the way it would be 60000 points for each of the examples, and the 75000 points you’re quoting is for a single partner carrier all the way. eg, BA for both segments, or CX for both segments. Anytime you transfer onto another partner the number of points required for a trip increases.

So:

The first example - Toronto - Hong Kong on CX, then Hong Kong - Melbourne on QF = 84000 points
Second example - Toronto - London on BA, then London - Melbourne on QF = 88000 points"

I reckon how they calculate the partner awards separately like that is garbage.

Qantas (and 'preferred partner') table all legs get combined for calculating the points required, even when using different airlines in the group.

But when it comes to the partner award table, you have to travel on the same airline all the way through otherwise each leg is calculated individually.

It doesn't make sense.

 

[serfty]

examples:

AA, QF treated as one

QF, BA, CX treated as separate

BA used to be part of the "one" until thier 'divorce' a few years ago.

 

[Doctore1003]

LAX-DXB in F is 144k points
DXB-BKK in J is 50k points
Total of those two legs is 194k points.

But the total miles is in the last band and you have a leg of F (highest travel class) which is 192k points. This is less then the combined legs total, so that is why it comes up as that.

That's my understanding of how QFF calculates it, but happy to be corrected if I'm off the mark.

Oh that makes sense! Thanks!

 

[Vic]

This is the advice I got from Qantas' media team after they consulted with IT:

"They’ve said both of the examples provided are quoting correctly. They are connections with partner carriers which are from the partner table and this increases the number of points required. If it was QF or QF codeshare all the way it would be 60000 points for each of the examples, and the 75000 points you’re quoting is for a single partner carrier all the way. eg, BA for both segments, or CX for both segments. Anytime you transfer onto another partner the number of points required for a trip increases.

So:

The first example - Toronto - Hong Kong on CX, then Hong Kong - Melbourne on QF = 84000 points
Second example - Toronto - London on BA, then London - Melbourne on QF = 88000 points"

Yes, I understood that was what Qantas told you.
My experience is that Sydney Hong kong - qantas then hong kong -new york Cathay in business is priced at 139000 points by the qantas website. This matches exactly the partner award table. Using two separate legs as per qantas IT advice would have the cost at 164000 points. I am sharing my experience where the advice from Qantas is not correct. Please stop calling me a liar

 

[rock86]

Yes, I understood that was what Qantas told you.
My experience is that Sydney Hong kong - qantas then hong kong -new york Cathay in business is priced at 139000 points by the qantas website. This matches exactly the partner award table. Using two separate legs as per qantas IT advice would have the cost at 164000 points. I am sharing my experience where the advice from Qantas is not correct. Please stop calling me a liar

Must have been a (good) bug then when you got it priced.

 

[GoldCanyon340]

LAX-DXB in F is 144k points
DXB-BKK in J is 50k points
Total of those two legs is 194k points.

But the total miles is in the last band and you have a leg of F (highest travel class) which is 192k points. This is less then the combined legs total, so that is why it comes up as that.

That's my understanding of how QFF calculates it, but happy to be corrected if I'm off the mark.

You're correct in your understanding.

 

[JohnK]

Makes me wonder........ when you make a JQ booking online they ask if you are a member of an FF program. You select QF put in your FF number for what........... they obviously don't use it for anything well they certainly don't use it to forward points on. I have never had a JQ flight that has posted on its own.

All my JQ/3K flights are posting without intervention but I fast tracked the last flight as I needed the 10 SCs to retain Platinum.

3K flights are posting in 2-3 days and JQ flights are taking around 28 days to post.

 

[RooFlyer]

Just wondering ...

How do people think the 'mechanics' of QFF points earned on JQ flights posting on QFF work?

Does JQ accrue all pax's earned points for a set period (eg a month), then purchases them off Qantas in a batch, then advises QFF how they should be allocated, then QFF posts them to accounts? And I'm pretty sure JQ would be buying the points or some inter-entity value transfer would occur.

Or might each pax's JQ earn be signalled to individually to QF after each flight (and paid for, probably on monthly invoice), who then simply takes their time (deliberately, as it would be automated) to allot the points to each account, as they know they won't be paid by JQ at least until the end of a month?

Either way are subject to glitches and delays, and when QF changes its IT, you can see a greater than normal scope for mis-matches and delays in points posting.

 

[Strategic Aviation]

Logging in via Frequent Flyer throws up an error and doesn't proceed automatically to Log in but you actually are logged in and can navigate to your account page subsequently.

When looking at reward flights, if you click Modify Search rather than Back it may ask you to log in again.

Brilliant stuff.

 

[ksthommo]

Attempted to use a $50 gift voucher online yesterday for BNE/CNS 21SEP18.
Price online without voucher was $257, only option I could get with voucher for direct flights was business class.
Did the online chat for around 45 minutes, booked with the chat person for $192 + $50 voucher ($242).

Still not fixed.