Qantas site a mess

[TheInsider]

And no one-way flights possible either. Very poor.

Once again JohnK, not a Qantas error. It's a Telstra issue.

 

[Daver6]

Once again JohnK, not a Qantas error. It's a Telstra issue.

No, its a Qantas problem. How they deal with their infrastructure is of zero concern or care to the end customer.

 

[TheInsider]

No, its a Qantas problem. How they deal with their infrastructure is of zero concern or care to the end customer.

Obviously it's a Qantas problem. If AFF went down due to their web-hosting, would you blame AFF or the service provider?

 

[jbman]

Front page kept loading then clearing and reloading again and again. Tried different browsers same issue. Closed everything down and I have a very old looking website up with a banner

• Some sections are temporarily unavailable and will be restored soon. Please continue to book and manage flights with confidence.

 

[Daver6]

Obviously it's a Qantas problem. If AFF went down due to their web-hosting, would you blame AFF or the service provider?

AFF. There are plenty of ways to ensure one's web-hosting doesn't go down. If AFF went the cheap option of a single server in someone's garage and the power goes out or the phone line down, AFF are responsible as they made those decisions. Or AFF pay more and make the site redundant and not run into such basic problems.

This stuff is no longer rocket science in this day and age.

 

[cjd600]

An embarrassment.

 

[Boca68]

Front page kept loading then clearing and reloading again and again. Tried different browsers same issue. Closed everything down and I have a very old looking website up with a banner

• Some sections are temporarily unavailable and will be restored soon. Please continue to book and manage flights with confidence.

View attachment 128298

I'm getting the same. Just keeps reloading.

 

[jbman]

I'm getting the same. Just keeps reloading.

Thanks for the update

 

[Sdtravel]

I think if AFF went down we would be right to blame AFF not their service provider.

Silimar to how my company works. Our customers pay us and we pay our service provider. When we have an outage due to our service provider its because we chose not to have a highly redundant system that could handle the problem. Either because it was too costly or by default because it wasn't planned for or designed to tolerate the fault.
If we have a coughpy service provider that's on us and something we need to manage.

Shifting blame and blaming others such as your service provider isn't great for being accountable to your customers or for your vendor relationship.

Just my view and opinion on this.

 

[Strategic Aviation]

Regarding the multi-city issue(s), AusBT has written:-

Note also that while the Qantas website recently experienced a technical glitch regarding the pricing of multi-city reward bookings, this error has been fixed, and multi-city flights booked via this method are once again being correctly calculated, as above.

 

[MEL_Traveller]

Regarding the multi-city issue(s), AusBT has written:-

Yes - it's been fixed for a while now Reported here on AFF earlier.

 

[RichardMEL]

Hold the press! I'm with JohnK on this one

It's not our concern WHAT the cause was. Yes, it was a Telstra issue, but guess what that's irrelevant to us as a customer.. and it was down for the best part of the day and QF don't even bother to send any kind of apology email or message? I know if it's a day ending in "Y" the site probably has some sort of an issue, but it's ridiculous and it's how it looks.

Further, if QF were serious about reliability they would either host in the cloud or have multiple providers to have access to their site, not just one (ie: Telstra).

I can accept Stuff happens. we all experience it but the lack of QF even acknowleding it to the customer base is just so bad.

Telstra are horrible at this also, it must be said and they have had so many major outages this year alone it's as bad as QF's IT

to me, this is the same as QF's internal (poor) processing of bookings (ie: the far queue) and attendent issues like auto cancel on QR awards that have happened as a result etc. We here have more "inside" understanding of the way these things work through bitter experience, but we shouldn't be worrying about this cough, nor should we be worrying about the infrastructure QF (or any company) uses to access their platform.

Heck, how much money did they lose from yesterday I wonder?

 

[Cool Cat Phil]

I managed to get through to someone at the QFF service centre who actually was quite articulate in explaining the reasons behind some of the issues being experienced at present.
I must say i did have to probe the operator and be rather firm with my questioning, but at least I can shed some light on the issues relating to the non existent points being credited at the moment.

Qantas Mall:

Once you log onto the QF Mall and then get transferred to the Partners Website (ie David Jones or Woolies), the monitoring of the transaction between QFF mall and the partner website drops out within minutes. In other words, within Just a few minutes, without the user knowing, the transaction monitoring or tagging of payment drops off from the Qantas Mall and the partners website. Subsequently the transaction is not traced and no points awarded.

Jetstar:

Apparently Jetstar does forward on all eligible plus & max bundle flight itineraries over to the QFF service centre, with the passenger and flight details, but the Qantas Frequent Flyer number of the eligible passenger has not been forwarded onto the QFF service centre.
Sounds ridiculous right ?

So All Qantas Mall missing points need to be raised via email to [email protected] with all the details of the transaction, including date, time, and transaction or confirmation numbers from the partners website.

The Jetstar flights need to be raised the usual method through the QF website , and apparently they should be credited with 14 days.

I did tell the operator that it is completely unacceptable to have to waste time completing all the admin on behalf of the QFF service centre, but they did acknowlege that it will be sometime until IT get on top of this.

 

[straitman]

... and there I was quietly thinking that the Qantas web site seemed to be behaving itself.

Silly me!



This was a link from within a booking of mine.

 

[Happy Trails]

THB16 is a nice price for BKK to PER:

 

[Rourke]

That's a new one! Does NaN mean I've requalified, or entered a parallel reward system where credit is not expressed numerically?

 

[straitman]

That's a new one! Does NaN mean I've requalified, or entered a parallel reward system where credit is not expressed numerically?

View attachment 129708

Probably means you need to do a flight to NAN (Nadi Fiji) to see how many SC you really have.

 

[teamhamsandwich]

Mine is saying I have earned 575 status credits towards my loyalty bonus but have no loyalty bonus on offer. After calling them it they are saying internally it says on 485 credits towards my bonus. Gremlins in the system somewhere and hopefully resolved soon.

 

[blackcat20]

I had a congrats on retaining WP message when I clearly hadn't.

 

[rogerkambah]

Front page won't load for me. Just comes up as a yellow background with Error 404: Not Found Code 404

Anyone else having this problem? My internet is working ok - can get AFF