QANTAS takes A380s out of circulation [and reduces flights]

[Rangalad]

Curiosity has the better of me and for people who are in the know just what are the costs involved in an airline moving passengers over to another carrier?
In the examples above I see people travelling QF F being potentially moved to EK F, is this just part of the partnership agreement, does QF get charged and if so does anyone have an idea how much?
Im just thinking with all these cancellations that potentially QF could cop a double hit and be a fair bit out of pocket or am I analysing this wrong?

IIRC There’s a provision within the OneWorld agreement. Similarly, QF and EK would have negotiated this as part of their agreement.

 

[DC3]

… Where is QF going to park all the A380's?

Probably wherever is cheapest. Most major Oz airports will be expensive. Maybe there are some cheap deserts around the place.

 

[jakeseven7]

Probably wherever is cheapest. Most major Oz airports will be expensive. Maybe there are some cheap deserts around the place.

Aren't they full of 737MAX's waiting to be scrapped?

 

[DC3]

Aren't they full of 737MAX's waiting to be scrapped?

I seem to recall that Oz has a desert or two that can be used for mothballing. Not sure about A380 suitability though.

 

[lynnk]

Agreed.
Never got this bull dust from Hobart or Camberwell (Melbourne)

Yes, my favourite team is from hobart. They are always helpful and nice people.

 

[Happy Trails]

Haven't seen answer but this thread is long.

Where is QF going to park all the A380's?

Avalon has been mentioned.

 

[jakeseven7]

I seem to recall that Oz has a desert or two that can be used for mothballing. Not sure about A380 suitability though.

Yes, its full of Silkair 737MAX's (And mothballed Tiger planes too from memory)

 

[renatts]

Are these CSOs making this up as they go?

Award availability will most likely never open up on many flights.

They can book us into J availability in such circumstances. If forward bookings are so bad, then what happens to all that J (revenue) availability.

Edit: Please tell me that this was from Manila or Cape Town, and not Hobart or Auckland.

I just got off the phone after a 7+ hour wait.
She was much more helpful

she couldn’t put us on any alternative flights, and still couldn’t see the award flights I can see on the Qantas website, but did explain why it had to be an award flight at the moment.
She explained that Qantas have not cancelled QF1 on my date of travel yet, they have merely announced it. She said they’re not able to rebook us on non-award tickets until they officially cancel our flight. She said not to worry, we’ll still be in business class, but we would just have to wait until it’s officially cancelled.

Still very annoyed they can’t see the availability I can see, cause they were both Qatar QSuite flights, but I’m a little less worried.
She had no idea on timeframe until they officially cancel our flight.

Post automatically merged: Mar 12, 2020

Yes, Couldn't agree more. Oz and NZ seem to know what they are doing for sure. The others can be very frustrating. HUACA unfortunately.

4/4 South Africa I would guess by the accent for me

 

[cvmceg]

Mine was an award flight and I gave them three suitable options to be for rebooking. First attempt they tried but system wouldn't allow them, said I'd get a call in 2 days time. I contacted them after 2 days and tried again and was succesful getting them to rebook me on PER service.

Now, whether I actually go or not is another question entirely but will make that call closer to the time as I suspect London will be completely over run and don't want to serve a quarantine period coming back....

Whats your QF status? did they move you to QF9 ?

 

[DC3]

… she couldn’t put us on any alternative flights, and still couldn’t see the award flights I can see on the Qantas website, but did explain why it had to be an award flight at the moment ...

Don't necessarily put it down to phantom availability on the QF website. Maybe it is, but maybe not.

The reason I say this is that I have had a number of similar experiences. Told "no availability". But, after repeating the date/time/route/flight, several times (and I feel a bit stupid when doing this), "Oh, yes there are seats?" "What was I doing (or similar)?"

Very frustrating, but there is always HUACA ..... Yes, I hear you.

 

[jakeseven7]

Whats your QF status? did they move you to QF9 ?

I was on a booking with a WP which I'm sure helped, Yes QF9.

 

[renatts]

Don't necessarily put it down to phantom availability on the QF website. Maybe it is, but maybe not.

The reason I say this is that I have had a number of similar experiences. Told "no availability". But, after repeating the date/time/route/flight, several times (and I feel a bit stupid when doing this), "Oh, yes there are seats?" "What was I doing (or similar)?"

Very frustrating, but there is always HUACA ..... Yes, I hear you.

Don't necessarily put it down to phantom availability on the QF website. Maybe it is, but maybe not.

The reason I say this is that I have had a number of similar experiences. Told "no availability". But, after repeating the date/time/route/flight, several times (and I feel a bit stupid when doing this), "Oh, yes there are seats?" "What was I doing (or similar)?"

Very frustrating, but there is always HUACA ..... Yes, I hear you.

Yeah, I got her to triple check the dates on the call this morning, still didn’t trust it, so called again.
Then waited 7 hours for the callback, to be told by a different agent they could see the same as the original one - one flight available, one not.

I don’t think it’s phantom availability, because I could get all the way to the payment screen, but regardless she just would not put us on those flights.

I’ll just have to wait for a call I guess, or an email officially cancelling our flight

 

[DC3]

… I’ll just have to wait for a call I guess, or an email officially cancelling our flight

.. welcome to the club.

Edit: And don't bank on a call coming.

 

[ausfox]

Out of interest I tried to buy a ticket on QF 36 SIN MEL 09 April. Still showing F sales but on my manage flights it shows a 789. No F. System must still be including 388. Left hand right hand?

 

[Himeno]

Haven't seen answer but this thread is long.

Where is QF going to park all the A380's?

I don't think it is known if they are actually going to mothball them and put 8 in storage, or keep them in service, just with each aircraft flying less (eg, each aircraft flies once a week).

If they send them off for long term storage, and Asia Pacific Aircraft Storage in Alice Springs can't take them, they'll send them to California. Otherwise, they'll just sit around in Sydney or go up to AUH or Europe for maintenance/refit.

 

[Cool Cat Phil]

Agreed.
Never got this bull dust from Hobart or Camberwell (Melbourne)

You certainly weren’t dealing with Teletech who Qantas have outsourced all the overseas contact centres to after the closure of Camberwell and Brisbane.
Teletech are global professionals of destroying the brand equity of the very companies they supposedly represent.
One day someone at Qantas HQ will realise the disaster that has been created by the poor decision to outsource to Teletech!

 

[Kangol]

Not concerned at all.

What policy/ies do you have?

 

[AIRwin]

You certainly weren’t dealing with Teletech who Qantas have outsourced all the overseas contact centres to after the closure of Camberwell and Brisbane.
Teletech are global professionals of destroying the brand equity of the very companies they supposedly represent.
One day someone at Qantas HQ will realise the disaster that has been created by the poor decision to outsource to Teletech!

Are they also the Telstra call centre?

 

[Cool Cat Phil]

Are they also the Telstra call centre?

They certainly are!

Another Australian company reknown for its high quality, seemless contact centre experience. NOT !

 

[jb747]

They certainly are!

Another Australian company reknown for its high quality, seemless contact centre experience. NOT !

Their call centre was a major factor in my move to another ISP.