QANTAS takes A380s out of circulation [and reduces flights]

[Rangalad]

You certainly weren’t dealing with Teletech who Qantas have outsourced all the overseas contact centres to after the closure of Camberwell and Brisbane.
Teletech are global professionals of destroying the brand equity of the very companies they supposedly represent.
One day someone at Qantas HQ will realise the disaster that has been created by the poor decision to outsource to Teletech!

The Qantas Sale Act 1992 IIRC legislates at least one call centre must remain in Australia.

 

[SeatBackForward]

They certainly are!

Another Australian company reknown for its high quality, seemless contact centre experience. NOT !

With the ubiquitous "Is there anything else I can help with" at the end, when they fail to help with the original purpose of the call.

 

[Dr Ralph]

After a call back from Qantas earlier today seems I'm all sorted.

Got a refund of points for all legs downgraded from F to J. Taxes were apparent the same.

I decided to proactively change all scheduled F flights to J even though the aircraft change hadn't been recorded against all of my future bookings. I did this to avoid being downgraded to Y. It was indicated to me that the aircraft change was being rolled out progressively, so if I didn't make the change now I'd have to call again in the future.

I asked about complimentary F lounge access at SYD. Was told they couldn't organise this but put a note on my file stating that I had been downgraded and suggested I raise it at check in. The suggestion was that access would be granted.

I would add that the Qantas rep. could not have been more helpful.

 

[Trudie22]

Yes, QF1/2 still showing A380 via SIN for example...

Our Flight from Sydney to Dallas on the A380 in August 2020 has been changed to the 787-9. I checked our booking on the qantas app yesterday....low and behold, they have already changed the plane and had re-allocated our business seats to the very last row!!! We are both Platinum FF and I had allocated our seats at the front of business on the A380. Check your bookings daily as Qantas changed ours on flight QF 7 & did not notify me of this change at all!

 

[Uncle BJ]

I just got off the phone after a 7+ hour wait.
She was much more helpful

she couldn’t put us on any alternative flights, and still couldn’t see the award flights I can see on the Qantas website, but did explain why it had to be an award flight at the moment.
She explained that Qantas have not cancelled QF1 on my date of travel yet, they have merely announced it. She said they’re not able to rebook us on non-award tickets until they officially cancel our flight. She said not to worry, we’ll still be in business class, but we would just have to wait until it’s officially cancelled.

Still very annoyed they can’t see the availability I can see, cause they were both Qatar QSuite flights, but I’m a little less worried.
She had no idea on timeframe until they officially cancel our flight.

Post automatically merged: Mar 12, 2020

4/4 South Africa I would guess by the accent for me

This seems strange to me renatts. I rang yesterday morning to change a points booking in J on QF35/QF1 (via SIN) in July 2020 and I was able to be swapped straight over on to QF9, notwithstanding that the old QF1 had not been cancelled/replaced on the QF system yet (and to my knowledge still hasn't). I would call again and quote Serfty's documentation.

 

[justinbrett]

Government just put out a "Reconsider all non essential international travel regardless of destination". This is about to get a lot worse.

With that travel advisory, will QF offer free cancellation / changes for all Australian citizens now regardless of time of booking?

 

[eastwest101]

I originally thought the A380 reductions and capacity cuts by Qantas International may have been a bit of an over-reaction, up until the recent travel bans announced between the US and Europe, and with our PM suggesting that the advice would be for no non-essential travel overseas from Australia to be booked going forward has changed that.

Looks like the 25% capacity cuts on overseas services may just be the beginning......

Might be looking at a grounding of all international passenger services coming up? That will render a few posts on this thread a bit moot.

 

[DC3]

This seems strange to me .... I would call again and quote Serfty's documentation.

It’s probably the luck of the draw. There are good CSOs and some pretty bad ones in my experience. There are AFFers who aren’t convinced that some CSOs seem to provide the wrong information (i.e., as in making things up as they go).

Definitely consider HUACA, although very frustrating with call waiting times.

 

[Daver6]

I asked about complimentary F lounge access at SYD. Was told they couldn't organise this but put a note on my file stating that I had been downgraded and suggested I raise it at check in. The suggestion was that access would be granted.

Based on my experience with QF fobbing off to other areas and lack of consistent messaging, I would be extremely surprised if a) you're granted access and b) the check-in agent even sees this note.

Hopefully I'm wrong though

 

[Micbarry]

Got a refund of points for all legs downgraded from F to J. Taxes were apparent the same.

Hey there,

First post!

I'm in exactly the same situation as yourself (F to J on A380>787)

May I ask whether this means that they reinstated your points or if they offered you a cash refund equivalent to the value of your points?

Thank you!

 

[JessicaTam]

Hey there,

First post!

I'm in exactly the same situation as yourself (F to J on A380>787)

May I ask whether this means that they reinstated your points or if they offered you a cash refund equivalent to the value of your points?

Thank you!

Welcome @Micbarry1

 

[Micbarry]

On hold for 3h34m and counting...might try again on Monday.

It sort of reminds me of that guy in the taxi at the very end of 'Flying High/Airplane' who's been there for the entire movie(!), who says, 'Well, I'll give it another five minutes, but that's it!'.

 

[p--and--t]

Hey there,

First post!

I'm in exactly the same situation as yourself (F to J on A380>787)

May I ask whether this means that they reinstated your points or if they offered you a cash refund equivalent to the value of your points?

Thank you!

Edited:

My understanding, happy to be corrected,

Cancellation

• if you cancel a points booking you will get the points back minus 6000 points per person plus any cash you paid for fees and taxes.

Downgrade from one class to another

• Refund of the points difference in points to your account plus any difference in taxes and fees (low likelihood) in cash

You will never get a cash equivalent payment returned in exchange for points.

 

[Micbarry]

My understanding, happy to be corrected, if you cancel a points booking you will get the points back minus 6000 points per person plus any cash you paid for fees and taxes. You will never get a cash equivalent payment returned in exchange for points.

That's helpful; thank you!

 

[Dr Ralph]

Hey there,

First post!

I'm in exactly the same situation as yourself (F to J on A380>787)

May I ask whether this means that they reinstated your points or if they offered you a cash refund equivalent to the value of your points?

Thank you!

Points refunded. 250,000+ already back in my account.

All of my bookings were award bookings.

On hold for 3h34m and counting...might try again on Monday.

I ended up spending more than 6 hours on hold before scoring a call back.

 

[cjd600]

My understanding, happy to be corrected, if you cancel a points booking you will get the points back minus 6000 points per person plus any cash you paid for fees and taxes. You will never get a cash equivalent payment returned in exchange for points.

He's not cancelling, he's downgraded from F to J.
I take Dr Ralph's post to indicate that the points difference between the F that was booked, and the J that is now in place, were refunded.
There is no cancellation

 

[p--and--t]

He's not cancelling, he's downgraded from F to J.
I take Dr Ralph's post to indicate that the points difference between the F that was booked, and the J that is now in place, were refunded.
There is no cancellation

Thanks - I didn't read his post correctly. Have amended my response.

 

[Dr Ralph]

He's not cancelling, he's downgraded from F to J.
I take Dr Ralph's post to indicate that the points difference between the F that was booked, and the J that is now in place, were refunded.
There is no cancellation

Correct. As per this post:

QANTAS takes A380s out of circulation [and reduces flights]

Surprised not to see capacity cuts to japan other than a 747 being replaced. I’d maybe have expected BNE-NRT and SYD-KIX to get the chop. (also want a change fee waiver on BNE-NRT)

www.australianfrequentflyer.com.au

Every one of my booking was an award booking.

Points therefore used to purchase the flights. Points refunded for the difference between the original F booking and the J down grade. NOTE: There were only F seats originally available to book. So I couldn't have booked J even if I had wanted to.

 

[Micbarry]

Points refunded. 250,000+ already back in my account.

All of my bookings were award bookings.



I ended up spending more than 6 hours on hold before scoring a call back.

Thank you!! Very good result.

 

[get me outta here]

Did I misread that you said you were downgraded to J and if that was so you’ve got a lot of points back. Or did you also cancel something?

Points refunded. 250,000+ already back in my account.

All of my bookings were award bookings