QANTAS talking to the disaffected!

[CaptJCool]

The audience they really should be interviewing is people who used to fly Qantas regularly or semi-regularly and have now stopped and taken their business elsewhere.

Or those who when They had to pay using their own dime magically walked away from overpriced fares

Oh, that’s me ….

 

[Daver6]

Out of interest, was there any mention of getting rid of the “welcome to country” speech?
It makes me so angry !

If this is what makes your most angry out of all the things QF does, then you really don't have any problems.

 

[Lowjhg]

What I really need QF to do now is to stop involuntarily downgrading me on every J flight I book!

3 times this week already, and all 3 flights were cancelled and shoved onto the next services without J.

 

[JohnK]

The audience they really should be interviewing is people who used to fly Qantas regularly or semi-regularly and have now stopped and taken their business elsewhere.

But maybe those people don't fly enough anyway? I was hard loyal Qantas before covid but since covid I've had to improvise.

2 SQ returns to Bangkok for wife/daughter and myself is 540 VA SCs and more than enough for VA Gold. Add a few domestic returns taking daughter to see grandparents and 2 of us can get VA Gold. (Add to this that Qantas airfares for same route are significantly more expensive.)

Plus for domestic Virgin airfares are consistently cheaper than Qantas on the routes I fly so makes sense to fly VA. Note that 10 or so years ago there wasn't huge difference between VA and QF airfares and it made sense to fly Qantas for a few extra $$. But not anymore.

So I guess Qantas does not really care about me as I don't bring in enough revenue.

 

[OATEK]

I have been enjoying the benefits of WP the last couple of years (thanks to DSC) and particularly the benefit of having CR seats released on medium haul (eg SYD-SIN-SYD). On those flights I have been happy with the service, less happy with the food, but overall no real complaints as I generally booked in PE and got upgrades to J.

But having switched back fully to BFOD last year (from a limited set of airlines) for J from Asia to EU/UK, then QF are not in the mix in terms of cost (but happily EK are). So I will go back to rarely flying QF, as I did before the virus. QF won't approach me to ask why I left, and I won't reach out to them either. That's my flying life once I go back to SG and I hold no grudges, as QF were already too expensive throughout the years since I started regular international flying.

 

[Quickstatus]

The audience they really should be interviewing is people who used to fly Qantas regularly or semi-regularly and have now stopped and taken their business elsewhere.

They are very easy to spot - QF can see the change in ~ and SC activity. Just look at the average annual in the last 5 years (sans Covid era).
Anyone who increased their ~ or SC is happy or at least a sticky customer.
Anyone who reduced their ~ or SC could either be unhappy or their circumstances have changed or both.
In other words - customers who used to be WP but no longer.



Something about putting lipstick on a pig comes to mind. But better than nothing

But maybe those people don't fly enough anyway?

If your annual ~ or SC is static over the years then there possibly there is no change in your overall sentiments towards QF.

 

[TheRealTMA]

Woops. Qatar no 1, Qantas no 24.

Qantas drops out of top 20 airline rankings as world’s best named

Qantas comes 24th in Skytrax world airline awards, a month after $100m fine for allegedly selling flights to customers which did not exist

www.theguardian.com

 

[CaptJCool]

Having recently flown
JAL F
BA J
QF dom J
Aegean J
Aegean Y
QF Y

And JQ Y and int Y
And October to AFF In Launceston

I doubt QF are in the mix anymore
Sure they benefit from a captive domestic audience who as J business travellers are going the same way as newspaper readership … (dodo ) are probably now continuing a slow spiral

They dashed and slashed

That said QF J staff are still pretty good ! THE Y offering food service has become pretty depressing and the J food is less good than the other two I flew

Being on the cusp of LTG well I’m pushing to get over that line
But vote with your feet people. Deny them revenue to get them to drop their excessively high airfares
Stop spending money at their online store etc etc

 

[RooFlyer]

Woops. Qatar no 1, Qantas no 24.

Its not that bad - they are #3 ... in the Pacific, behind Fiji Airways and Air New Zealand.

 

[UP4014]

Perhaps it was something from Hudson like “okay all executive team, if I’m going to front this, we’re all going to suffer together”

I suspect this is correct, many companies make the executive front up on occasion so they can see and hear first hand.

In fact I’m doing just that tomorrow although probably because I know the customer better than the other chiefs who are going.

 

[TheRealTMA]

Its not that bad - they are #3 ... in the Pacific, behind Fiji Airways and Air New Zealand.

Obviously “some” influencers are not as influencing as they believe!

 

[Himeno]

Its not that bad - they are #3 ... in the Pacific, behind Fiji Airways and Air New Zealand.

or QF didn't pay Skytrax enough

 

[TheRealTMA]

or QF didn't couldn’t pay Skytrax enough

fixed that for you.

 

[tdimdad]

At the same time, QF has brought back amenity kit items in Y. FA's were touring the cabin (on SIN-SYD) with a tray of eyemasks, toothbrushes, etc. Small steps, VH, small steps...

 

[Gold Member]

At the same time, QF has brought back amenity kit items in Y. FA's were touring the cabin (on SIN-SYD) with a tray of eyemasks, toothbrushes, etc. Small steps, VH, small steps...

Phew! Problem solved. For a second there I thought Qantas was an evil and greedy airline taking us all for a ride. But this “investment” fixes everything!

 

[Wing Nut]

Qantas needs to give Swissport a kick; priority baggage means first onto to baggage carousel, not last. When it's belt down with rain, as it was when we transited through SYD last Saturday, throw a tarp over the bags. Simple things. Guess that's what you get when you sack your baggage handlers and outsource to a company that pays peanuts.

 

[downgraded]

Qantas needs to give Swissport a kick; priority baggage means first onto to baggage carousel, not last. When it's belt down with rain, as it was when we transited through SYD last Saturday, throw a tarp over the bags. Simple things. Guess that's what you get when you sack your baggage handlers and outsource to a company that pays peanuts.

Not really. Baggage delivery has always been a joke.

 

[RooFlyer]

Not really. Baggage delivery has always been a joke.

Have to agree here. 'priority baggage' has never been routinely performed, in my long experience, international or domestic.

 

[JohnK]

Qantas needs to give Swissport a kick; priority baggage means first onto to baggage carousel, not last. When it's belt down with rain, as it was when we transited through SYD last Saturday, throw a tarp over the bags. Simple things. Guess that's what you get when you sack your baggage handlers and outsource to a company that pays peanuts.

But even paying peanuts when you take on a job you have got to perform that job. What the baggage handlers get away with is beyond a joke.

Sack them and hire someone who wants to work.

 

[elanshin]

But even paying peanuts when you take on a job you have got to perform that job. What the baggage handlers get away with is beyond a joke.

Sack them and hire someone who wants to work.

No one really wants to be a baggage handler. You're not going to get a bunch of people that care in 2024 no matter which company is paying them. New generation, different values and lots of disillusioned young workers.

It's physical, tiring work. The best you'll get is people that are less grumpy because they get paid more.