[h=2]Customers affected by by the cessation of Qantas Marketed flights operated by British Airways between Hong Kong and London[/h] Effective 31 Mar 2013, the following Qantas marketed flights operated by British Airways between Hong Kong and London will cease:
- QF3525 : Hong Kong - London
- QF3526 : London - Hong Kong
- QF3527 : Hong Kong - London
- QF3528 : London - Hong Kong
[h=3]For customers holding a Qantas (081) issued ticket:[/h] Customer bookings impacted by the cessation of these services will progressively be updated and be confirmed with an alternate option for their travel between Australia and London. The following options are also available to affected Qantas customers holding a valid ticket issued on/before 18 October 2012 for travel on/after 31 March 2013.
Passengers may, without fee:
Re-route/Re-book travel
For Australia - London v.v. customers -
Re-route/Re-book travel between Australia and London via an Australian Gateway (Sydney, Melbourne, Brisbane, Perth and Adelaide) on:
- Qantas marketed and operated flights to/from London; or
- Qantas marketed and operated flights between Australia and Singapore/Bangkok with connection to Qantas marketed flights operated by British Airways between Singapore/Bangkok and London; or
- Qantas marketed and operated flights to/from Frankfurt connecting to Qantas marketed flights operated by British Airways between Frankfurt and London; or
- Qantas marketed and operated flights to/from Frankfurt connecting to British Airways marketed and operated services between Frankfurt and London
For Australia - intra UK/Europe via London v.v. customers -
- In addition to the options available for Australia - London v.v. customers as listed above, customers that have mis-connections with intra-UK/Europe services (issued on the same ticket as part of a through Qantas fare) as a result of being re-accommodated onto alternate routing/flights may re-book onto alternate oneworld marketed and operated direct flights to/from London (For example British Airways marketed and operated flights, Iberia marketed and operated flights, Finnair marketed and operated flights)
Customers can also return to the origin port via the most direct routing using Qantas marketed and operated flights or Qantas marketed flights operated by British Airways.
Change Destinations
The value of the existing ticket can be used towards the purchase of a new ticket. If the new fare is more expensive than the existing ticketed fare, the fare difference is payable by the passenger. Applicable surcharges, fees and taxes may apply.
Retain the value of the ticket in credit
For future travel within 12 months from the original ticketed date of departure. If the new fare is more expensive than the existing ticketed fare, the fare difference is payable by the passenger. Applicable ticket surcharges, fees and taxes may apply.
Refunds:
- For customers who have commenced their journey a refund of the affected sector(s) will be available
- For customers who have not commenced their journey a full refund will be available.
- Refund Requests must be submitted no later than 31 January 2013.
Conditions:
- All changes must be made prior to the original ticketed departure.
- New travel dates must be within ticket validity.
- Re-booking on Qantas (QF) - If the same booking class is not available, the lowest booking class within the same cabin may be booked (e.g. within Business or Economy cabin). Connecting flights to other destinations sold as a separate fare (end on end) issued on the same Qantas ticket will need to be booked as per the fare conditions of the separate fare.
- Re-booking intra-UK/Europe flights on oneworld (British Airways, Finnair, Iberia) marketed and operated direct flights to/from London - If the same booking class is not available, the lowest booking class within the same cabin may be booked (e.g. within Business or Economy cabin).
- Qantas will not be responsible for paying any other costs or expenses such as hotel or other ground operator fees arising due to events beyond our control, unless required by applicable laws.
- Refunds requests must be submitted no later than 31 January 2013.
- All other rules and conditions of the ticket remain unchanged.
[h=3]For customers holding a ticket issued by another carrier (non-081):[/h]
Re-route/Re-book travel
For Australia - London v.v. customers -
Re-route/Re-book travel between Australia and London via an Australian Gateway (Sydney, Melbourne, Brisbane, Perth and Adelaide) on:
- Qantas marketed and operated flights to/from London; or
- Qantas marketed and operated flights between Australia and Singapore/Bangkok with connection to Qantas marketed flights operated by British Airways between Singapore/Bangkok and London; or
- Qantas marketed and operated flights to/from Frankfurt connecting to Qantas marketed flights operated by British Airways between Frankfurt and London; or
- Qantas marketed and operated flights to/from Frankfurt connecting to British Airways marketed and operated services between Frankfurt and London
For Australia - intra UK/Europe via London v.v. customers -
- In addition to the options available for Australia - London v.v. customers as listed above, customers that have mis-connections with intra-UK/Europe services (issued on the same ticket as part of a through Qantas fare) as a result of being re-accommodated onto alternate routing/flights may re-book onto alternate oneworld marketed and operated direct flights to/from London (For example British Airways marketed and operated flights, Iberia marketed and operated flights, Finnair marketed and operated flights)
Customers can also return to the origin port via the most direct routing using Qantas marketed and operated flights or Qantas marketed flights operated by British Airways.
[h=3]For customers with un-ticketed bookings:[/h] For un-ticketed bookings, alternate routings can be rebooked subject to availability and tickets issued in accordance with fare conditions.
[h=3]For customers on Frequent Flyer Award Tickets[/h] Passengers who are travelling on Qantas & Jetstar Any Seat Award tickets are entitled to the same options and conditions as listed above.
Qantas & Partner Classic Awards were not available for sale on these Qantas marketed British Airways operated flights between Hong Kong and London hence there is no Qantas & Partner Classic Award customers being impacted.