Qantas to Remove Domestic Boarding Pass Printing from Kiosks

SYD said:
Overbooked flight?
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No it was apparently due to a 30 minute transit in MEL. But the new 40 minute MCT is only for new bookings made after 18 August, and my booking was made before that so it was still a valid booking. And they didn't actually do anything to alter the transit. They just said that if I had turned up earlier at the airport they would have put me on an earlier flight to MEL 🙄 But they didn't contact me about that in advance and I turned up an hour before the flight, so all they achieved was making a hassle for me.
 
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Anna said:
The app wouldn't give me a BP for my (dom) flight and told me to get a BP at the airport. Then the kiosk gave me this, and the line up for the only CSA doing check in was ridiculous. Great service QF.

View attachment 290366
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Have seen something like that before, WLG (NZ) - MEL a few years ago.
Had swiped my passport onto the reader at WLG to get this piece of flimsy soft paper.
 
Anna said:
The app wouldn't give me a BP for my (dom) flight and told me to get a BP at the airport. Then the kiosk gave me this, and the line up for the only CSA doing check in was ridiculous. Great service QF.

View attachment 290366
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If the kiosks were supposed to save on paper waste, this is completely ridiculous. This could have have been a boarding pass , then off you go.
 
Port Power said:
If the kiosks were supposed to save on paper waste, this is completely ridiculous. This could have have been a boarding pass , then off you go.
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This is NOT from a new machine. As it's been stated previously, it's purely a bag tag machine. That is it.
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Anna said:
But they didn't contact me about that in advance and I turned up an hour before the flight, so all they achieved was making a hassle for me.
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But if you did turn up earlier then it wouldn't have been a hassle and then you could've been on an earlier flight to make the connection. This is really not a bad thing, that they put a comment in your booking to make sure to see someone to possibly offer you an alternate flight....
 
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If true this is really positive news. I for one hate having to get my boarding passes printed at the kiosk with their cheap newsprint cardstock they use for printing out boarding passes. Perhaps this reduction in automation will mean that they will open up additional BusinessFirst and Economy check in desks to assist those of us who prefer having our boarding passes printed on real cardstock!

-RooFlyer88
 
TheInsider said:
This is NOT from a new machine. As it's been stated previously, it's purely a bag tag machine. That is it.
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Yes, I know. That’s my point. The bag tag only machines were supposed to save time and paper. Yet they spit out extra paper! And they tell you to see a service agent, of which there are few, and the few have queues of people requiring their attention. Hence the bag tag only machines are not saving either time or paper!
 
Twice in two weeks - same issue: flight gets delayed a few hours out from departure, I arrive at the airport and the app has magically made my boarding pass disappear. Can’t print boarding pass now at the kiosk, QR code back up doesn’t work and they direct me to customer service with a tone like it’s my issue…

Certainly has made me embrace iPhone wallet / screen shots like I never have before. No confidence.
 
TheInsider said:
But if you did turn up earlier then it wouldn't have been a hassle and then you could've been on an earlier flight to make the connection. This is really not a bad thing, that they put a comment in your booking to make sure to see someone to possibly offer you an alternate flight....
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That's very interesting logic. If everything had been different it wouldn't have been a hassle therefore it wasn't a hassle. Seriously?
 
Anna said:
That's very interesting logic. If everything had been different it wouldn't have been a hassle therefore it wasn't a hassle. Seriously?
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They were trying to proactively offer you an earlier flight. How hard is that to understand? Maybe they shouldn't then and bad luck if you missed the connection.
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Port Power said:
Yes, I know. That’s my point. The bag tag only machines were supposed to save time and paper. Yet they spit out extra paper! And they tell you to see a service agent, of which there are few, and the few have queues of people requiring their attention. Hence the bag tag only machines are not saving either time or paper!
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They don't spit out extra paper. This piece of paper is from the old kiosks.
 
kangarooflyer88 said:
If true this is really positive news. I for one hate having to get my boarding passes printed at the kiosk with their cheap newsprint cardstock they use for printing out boarding passes. Perhaps this reduction in automation will mean that they will open up additional BusinessFirst and Economy check in desks to assist those of us who prefer having our boarding passes printed on real cardstock!

-RooFlyer88
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Ah yes, I'm like you- I collect my BP's ;). Do get some strange looks at times.

I'll be forced to give up collecting when they go fully electronic :(

The age of HLO for me means no reliance on kiosks - I've been that way for many years. Apart from trips to PER (as it's generally a 3 night trip and I can't fit in all my work clothes in my carry-on).
 
TheInsider said:
They were trying to proactively offer you an earlier flight. How hard is that to understand? Maybe they shouldn't then and bad luck if you missed the connection.
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I guess most people don’t want Qantas to offer something that it has no intention, or ability, to actually deliver. Especially if that offer just creates inconvenience.
 
QF WP said:
Ah yes, I'm like you- I collect my BP's ;). Do get some strange looks at times.

I'll be forced to give up collecting when they go fully electronic :(

The age of HLO for me means no reliance on kiosks - I've been that way for many years. Apart from trips to PER (as it's generally a 3 night trip and I can't fit in all my work clothes in my carry-on).
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I screenshot mine and save them electronically
 
muppet said:
Especially if that offer just creates inconvenience.
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I wouldn't say this is an inconvenience. It's a new system that many of us are not used to, in an airport context. I think self-checkout queues in supermarkets have been there for a while now. Say, a couple of years down the line, more people will get accustomed to the new machines.

Also, as time progresses, the machines themselves (& the people who build/work/develop/operate/maintain) these machines will get a better understanding of how the regular Joe uses the machines and if it is helping or not ... IMHO, It's more of a we need to wait to see type thing ...

It would *become* an inconvenience, if there is no back-up processes/people to assist during an issue with the machines or not having anyone to do manual check-in like good ol' times :) My 2 cents pls
 

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