Qantas to Remove Domestic Boarding Pass Printing from Kiosks

[cbourl]

Ah yes, I'm like you- I collect my BP's . Do get some strange looks at times.

I'll be forced to give up collecting when they go fully electronic

The age of HLO for me means no reliance on kiosks - I've been that way for many years. Apart from trips to PER (as it's generally a 3 night trip and I can't fit in all my work clothes in my carry-on).

Me too - And I hate the soft paper ones United at JFK and SFO have kiosks with full thickness paper, whereas tragic EWR Newark Liberty of Continenta lAirlines , owner of UNITED, have cheap n nast thermopaper - just like QANTAS kiosk Australia wide and also VA Business checkin at MELBOURNE They are for some of us souvenirs, kinda like fridge magnets and postcards....

 

[Ade]

Kiosks installation happening right now at CBR.

 

[jpp42]

Despite the title of this thread, it looks like they are testing the printing of BP's on these kiosks??

 

[TheInsider]

Despite the title of this thread, it looks like they are testing the printing of BP's on these kiosks??

Testing yes (as in just printer testing), but not with boarding pass stock. If it was used or changed to print out boarding passes, stock would run out every few hours on each machine.
This is simply thermal paper without the perforated edge to rip off the stub.
The UI isn't built or programmed for boarding pass printing, this is just behind the scenes stuff.

 

[SJF211]

The kiosks print out baggage receipts so I’d imagine they’re doing the same on the receipt paper.

 

[downgraded]

They were trying to proactively offer you an earlier flight. How hard is that to understand?

The kiosks used to offer earlier flights years ago without spitting out paper or telling you to find a non existent customer service person. How hard is it to understand the problem?

 

[TheInsider]

The kiosks used to offer earlier flights years ago without spitting out paper or telling you to find a non existent customer service person. How hard is it to understand the problem?

Actually, the kiosks only offered an earlier flight if it was on a single sector itinerary and when it was enabled by Qantas staff (or if you had a flexible ticket with the same fare class available).
The kiosk that was used, was the old one, from years ago.
And now if the airline wants to offer you an earlier flight when you are on a single sector itinerary, it will come up through the Qantas app.
On all multi-sector flights (now and years ago), it has to be done manually via a person.

 

[serfty]

And now if the airline wants to offer you an earlier flight when you are on a single sector itinerary, it will come up through the Qantas app.
On all multi-sector flights (now and years ago), it has to be done manually via a person.

From their anecdote, all @Anna knew (who is an experienced flyer) was they could not OLCI. Since they were connecting the multi-sector situation kicked in.

No it was apparently due to a 30 minute transit in MEL. But the new 40 minute MCT is only for new bookings made after 18 August, and my booking was made before that so it was still a valid booking. And they didn't actually do anything to alter the transit. They just said that if I had turned up earlier at the airport they would have put me on an earlier flight to MEL But they didn't contact me about that in advance and I turned up an hour before the flight, so all they achieved was making a hassle for me.

 

[serfty]

Personally, without the ability to OLCI, I would have endeavoured to arrive at the airport earlier than one hour before the flight, but with that I may have rejected being put on an earlier QF flight depending on time of day, seating and various other factors.

 

[SYD]

Personally, without the ability to OLCI, I would have endeavoured to arrive at the airport earlier than one hour before the flight, but with that I may have rejected being put on an earlier QF flight depending on time of day, seating and various other factors.

Unless of course your flight was in immanent chance of being cancelled or delayed!

 

[serfty]

Unless of course your flight was in immanent chance of being cancelled or delayed!

I am more aware than the average PAX. Also, I avoid booking such a short connection in the first place. (A change in MCT from 30 to 40 minutes has nothing on my domestic ~120 minute SCT.)

 

[Anna]

Personally, without the ability to OLCI, I would have endeavoured to arrive at the airport earlier than one hour before the flight, but with that I may have rejected being put on an earlier QF flight depending on time of day, seating and various other factors.

Agree if I was in charge of my own day, but unfortunately I was not "at leisure" in CBR but was at an all day meeting, so leaving the meeting even earlier just because Qantas wouldn't let me do OLCI wasn't going to "fly" (sorry ).

I can almost never do OLCI when flying for that particular fed govt agency so it wasn't unusual to me that OLCI didn't work. But that's the first time that the kiosk didn't work either.

 

[Anna]

I avoid booking such a short connection in the first place

Agreed in an ideal world, but it was a valid connection and my only chance to get home the same night. The only other option was being away from home for a second night and then wasting half of my Sunday getting home, having already spent all of Saturday working. And, I made the connection and got home, so it wasn't the connection that was the issue, it was QF creating an unnecessary checkin hassle for me.

 

[AustraliaPoochie]

What a mess it leaves on the floor.
Cleaners job, but still, not a good impression.

 

[RooFlyer]

What a mess it leaves on the floor.
Cleaners job, but still, not a good impression.

Before anyone goes ballistic , it looks like they are just tests, on installation.

 

[Ade]

What a mess it leaves on the floor.
Cleaners job, but still, not a good impression.

it looks like they are just tests, on installation.

Will be in CBR today, will report if the installation is completed AND if any mess that might have happened is cleared out

 

[Ade]

can confirm that the new checkin machines are fully installed and functional at CBR. old machines are removed from the checkin area.

An informational poster is near the new machines to help customers.

@AustraliaPoochie - can also confirm that they area is squeaky clean (my shoes made a squeak when I walked near the machines Just Kidding). Also bits and pieces of paper are now removed

 

[Port Power]

can confirm that the new checkin machines are fully installed and functional at CBR. old machines are removed from the checkin area.

An informational poster is near the new machines to help customers.

@AustraliaPoochie - can also confirm that they area is squeaky clean (my shoes made a squeak when I walked near the machines Just Kidding). Also bits and pieces of paper are now removed

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I really hope this works for everyone. My neighbours are flying to Townsville via Melbourne in a few weeks. I gifted them lounge passes for MEL QP. They are in their mid 70s and not silly, but not tech aware as I found out.. When I went to their house to link the passes, they had no idea about checking in on line. Had never done it, didn't know how to do it. They said they would check in at the airport. So starteth the lesson!

They know they can get me around to do the CIOL, and I have told them to print their boarding passes.

Edit: I feel sorry for the customer service agents at airports. There won't be enough staff but plenty of customers.

 

[Ade]

Had never done it, didn't know how to do it.

Good that you were able to assist them ...

I really hope this works for everyone.

Yea .. I hope so too .. From the looks of it, there are more than usual QF staff hanging around the checkin area, helping out pax as they are introduced to the new machines ... some of the QF staff at CBR are very proactive in this regard, so that's a nice thing to see ...

 

[Anna]

ABC24 just showed some footage of Alan Joyce trying to check in at one of these new kiosks at CBR after the jobs summit today. The voiceover said he was having trouble checking in