Qantas to Westjet at LAX

[PuravidaTC]

Now that this has been brought to Qantas' attention, hopefully they will follow up with the local staff...

One option that's not at the mercy of Qantas lounge staff knowing the rules and guarantee comfort for when layover is extensive is to purchase an AA onward flight.. refundable option of course.

 

[RichardMEL]

I have a QF CR ticket SEA-YYC ticketed as WS3613.
QF WP, do you agree that I ”should” have lounge access as per below, even tho WS is a OW connect, not a ‘partner’. (4 hour lay over)

View attachment 316537View attachment 316538

they both mention "Operated by" a oneworld airline.

(I assume you mean QF3613, rather than WS?)

AS states OWS/OWE "Marrketed AND operated by...."

 

[Bindibuys]

they both mention "Operated by" a oneworld airline.

(I assume you mean QF3613, rather than WS?)

AS states OWS/OWE "Marrketed AND operated by...."

WS on the ticket.

 

[Princess Fiona]

WS on the ticket.
View attachment 316539

You need to be ticketed as QFxx_x to get lounge access

 

[serfty]

I have a QF CR ticket SEA-YYC ticketed as WS3613.
QF WP, do you agree that I ”should” have lounge access as per below, even tho WS is a OW connect, not a ‘partner’. (4 hour lay over)

WS is NOT a OW connect partner, so no oneworld access rules apply.

Qantas allow access to Qantas Lounges if on a Qantas Marketed Flight for WP, P1, SG & QP (not sure about CL).

As a QF WP, you need to be on a QF flight number to get Qantas lounge access on that basis.

oneworld Members: Airlines In The oneworld Alliance

The oneworld Alliance member airlines include Alaska Airlines, American Airlines, British Airways, Cathay Pacific, Finnair, Iberia, Japan Airlines and more.

www.oneworld.com

 

[kangarooflyer88]

You need to be ticketed as QFxx_x to get lounge access

This is one of the many reasons why I hold a credit card that has lounge access. Don't get me wrong, the lounge access provided by my frequent flyer cards often provides lounge access but for some itineraries lounge access is frankly impossible (i.e. UA Premier Gold on UA domestic itinerary) or infeasible (i.e. flying JQ domestic out of SYD). Having that card you can turn to that will get you into a lounge be it the Rex lounge at SYD or Centurion lounge at SFO can be very helpful since all you need at that point is a boarding pass.

-RooFlyer88

 

[MEL_Traveller]

Just following on from the AFF gazette article, if you are incorrectly denied lounge access it should be open for you to get compensation from QFFF. $32 would be a reasonable and lower end fee to cover the cost of food and beverage outside the lounge. You could aim for the upper end, which is the amount charged by QF and other airlines for a ‘day pass’… so in the vicinity of $65 per passenger.

 

[roslynm]

Update from Qantas, still holding that even though I had a Qantas flight number & boarding pass because the partner Westjet is not OneWorld metal, they will not grant access quoting below.



I had a QF flight number QF3356. Does this mean it is marketed by a One world Carrier (Qantas) but not operated by a One World Carrier (Westjet)? Is that the catch?

 

[Quickstatus]

QF3356

Generally the 4 digits indicate that QF is the marketing airline and the operating airline is not QF - in this case WS.

 

[RichardMEL]

Correct. It is not operated by a oneworld member airline. The ruling is consistent per the stated policy, if not exactly seemingly fair.. I agree you think you should be able to access before a "QF" flight, but these are the little gotchyas.

 

[Quickstatus]

little gotchyas

Especially when some of the eligibility tables only refer to QF number with a subsequent # referring to a second fine print list further down the page.

Such as this where the first fine print is "1" and the second fine print is "#"

 

[serfty]

Update from Qantas, still holding that even though I had a Qantas flight number & boarding pass because the partner Westjet is not OneWorld metal, they will not grant access quoting below.

View attachment 316992

I had a QF flight number QF3356. Does this mean it is marketed by a One world Carrier (Qantas) but not operated by a One World Carrier (Westjet)? Is that the catch?

Especially when some of the eligibility tables only refer to QF number with a subsequent # referring to a second fine print list further down the page.

Such as this where the first fine print is "1" and the second fine print is "#"
View attachment 317012

Generally if supplied information such as this is contradictory (as it is on the web site) then the more beneficial terms apply.

Whomever supplied @roslynm with that information was incorrect.

Moreover see here:

Qantas Lounge Access on WestJet Codeshare Flights?

Qantas has confirmed that lounge staff were incorrect to deny entry to a Qantas Club member flying on a QF-marketed codeshare flight operated by WestJet.

www.australianfrequentflyer.com.au

Australian Frequent Flyer has confirmed with Qantas that eligible flyers should receive Qantas lounge access on codeshare flights with a “QF” flight number. This also applies to Qantas-marketed codeshare flights operated by any other airline.

 

[serfty]

Correct. It is not operated by a oneworld member airline. The ruling is consistent per the stated policy, if not exactly seemingly fair.. I agree you think you should be able to access before a "QF" flight, but these are the little gotchyas.

You are far too lenient on Qantas and its diaspora of customer service agents.

 

[RichardMEL]

You are far too lenient on Qantas and its diaspora of customer service agents.

I didn't mention the agents or anything.

OK. Two things....

1. I got my situations a bit confused between the "WS" flight number on SEA-YYC trying to access a lounge there

and

2. LAX-YVR on QF codeshare (QF3356) flight on WS trying to get access to the International Business Lounge as QC members.


I was responding to, but did not quote, @roslynm above - who was, I read back, situation 2.

Now, the response from QF, I now agree, was wrong because they were discussing oneworld rules, but mentioning QC members - the two are not really the same of course, and QC members have their own rules.

So, apologies for that mixup.. My bad.

My reading of the rules on both th QF/WS page and the QC lounge access policies allow for QC members lounge access on a QF flight number alone - irrelevant who operates it. This is consistent with AFF Editors' comments and as confirmed by QF to them, but not to whoever provided that response to @roslynm

so yeah, I was unintentionally lenient on the agents by making it seem that I accepted the wrong advice. That's on me. I had conflated oneworld and QC membership criteria (and oneworld doesn't even come into it of course).

so. yep. mea culpa. apologies all round, but not to the person who gave that response with the incorrect, to my reading, info.

I kicked an own goal with my own gotchya. d'oh!

 

[serfty]

.. apologies all round, but not to the person who gave that response with the incorrect, to my reading, info.

Agreed - it seems agents seems to try to bluff. Most of the time they get away with it as not all PAX are as well versed in such things as us.

 

[shuuy]

On the baggage saga, to clarify:

WS YVR-LAX, then QF LAX-SYD (same ticket) - Westjet’s baggage policy applies. No F or J tags. Bag is tagged to SYD.

if you have different tickets - can Westjet through-tag to SYD (I know OW and *A carriers will combine in this situation, not sure if Westjet can or has?)

 

[shuuy]

Separately, can you ask Qantas, on a classic award, to book the QF instead of WS flight number?

 

[Mattg]

Separately, can you ask Qantas, on a classic award, to book the QF instead of WS flight number?

This is not possible on a Classic Reward booking.

 

[shuuy]

Thanks QF agent confirmed “for classic awards, they have to book using the primary flight number of the segment in question” (ie the flight # that corresponds with the metal)

 

[justinbrett]

On the baggage saga, to clarify:

WS YVR-LAX, then QF LAX-SYD (same ticket) - Westjet’s baggage policy applies. No F or J tags. Bag is tagged to SYD.

if you have different tickets - can Westjet through-tag to SYD (I know OW and *A carriers will combine in this situation, not sure if Westjet can or has?)

I’m assuming you mean different bookings (PNRs) as it is possible to have multiple tickets on a single booking, and in those cases the bags will be connected. But I’m assuming that not what you mean.

Actually the oneworld policy changed quite a few years ago now, even AA/AS won’t connect bags on different bookings. I doubt WS will. QF won’t either in the reverse direction.