I have a Qantas Pay card, have started loading it in preparations for our next OS jaunt. All good.
When I realized that you could only have 1 card for the account, I decided to get a Qantas Pay card for my husband, under his QFF profile.
The system had a hissy when I first tried, and the system said try again later.
After MANY attempts to sign up for the card, I contacted QPay, they could see the account, and funds still sitting on his old Qantas card. (about $250.00 in various currencies) They said the old funds would move to his new card. Great had not even known about those funds.
When I said I can't get the system to approve his card, they said, no problem, I will tell the system to send you a new card in the mail.
Now weeks later, and still no card, and no account showing when logging in, only options are "more info" and "sign up"
QPay called again last night as they keep saying it is a "technical issue" and asked permission to try and send a new card, failed again.
Offered $100.00 to go on the card as compensation for all the calls and lack of getting the issue fixed.
They can see the account, I can't. System wont issue a card. This has been going on for weeks.
