Qatar Downgrade - F to J due to aircraft swap

[velli25]

Hi all, we had an award booking in F class from Australia to Male. With Qatar now operating double flights, they’ve swapped the A380 for a 77W, resulting in a downgrade on our first leg from F to J. The second leg remains in F.

I received an email asking me to either accept the changes or request a full refund of the Avios (cancel the booking). However, when I contacted the team via phone, they said they’re unable to issue a refund for the points difference to keep the booking with the downgrade.

Has anyone experienced this before? Should I accept the changes and then follow up with an email to request a manual refund of the points? Any advice would be greatly appreciated!

 

[tmdl]

Hi all, we had an award booking in F class from Australia to Male. With Qatar now operating double flights, they’ve swapped the A380 for a 77W, resulting in a downgrade on our first leg from F to J. The second leg remains in F.

I received an email asking me to either accept the changes or request a full refund of the Avios (cancel the booking). However, when I contacted the team via phone, they said they’re unable to issue a refund for the points difference to keep the booking with the downgrade.

Has anyone experienced this before? Should I accept the changes and then follow up with an email to request a manual refund of the points? Any advice would be greatly appreciated!

I have experienced this with QFF on EK reward flights and without asking they returned the points difference but still granted F lounge access in DXB, not sure about QR as I am yet to fly them

 

[BobbyFlyer]

Hi all, we had an award booking in F class from Australia to Male. With Qatar now operating double flights, they’ve swapped the A380 for a 77W, resulting in a downgrade on our first leg from F to J. The second leg remains in F.

I received an email asking me to either accept the changes or request a full refund of the Avios (cancel the booking). However, when I contacted the team via phone, they said they’re unable to issue a refund for the points difference to keep the booking with the downgrade.

Has anyone experienced this before? Should I accept the changes and then follow up with an email to request a manual refund of the points? Any advice would be greatly appreciated!

I’m in the same boat as have same situation for Oct next year….doubt will get any point refund on AA miles (and there’s no flights to swap into then at cheaper rate) but missing the F lounge in Doha….does anyone know about lounge access in Doha?