Qatar Downgrade - F to J due to aircraft swap

[velli25]

Hi all, we had an award booking in F class from Australia to Male. With Qatar now operating double flights, they’ve swapped the A380 for a 77W, resulting in a downgrade on our first leg from F to J. The second leg remains in F.

I received an email asking me to either accept the changes or request a full refund of the Avios (cancel the booking). However, when I contacted the team via phone, they said they’re unable to issue a refund for the points difference to keep the booking with the downgrade.

Has anyone experienced this before? Should I accept the changes and then follow up with an email to request a manual refund of the points? Any advice would be greatly appreciated!

 

[tmdl]

Hi all, we had an award booking in F class from Australia to Male. With Qatar now operating double flights, they’ve swapped the A380 for a 77W, resulting in a downgrade on our first leg from F to J. The second leg remains in F.

I received an email asking me to either accept the changes or request a full refund of the Avios (cancel the booking). However, when I contacted the team via phone, they said they’re unable to issue a refund for the points difference to keep the booking with the downgrade.

Has anyone experienced this before? Should I accept the changes and then follow up with an email to request a manual refund of the points? Any advice would be greatly appreciated!

I have experienced this with QFF on EK reward flights and without asking they returned the points difference but still granted F lounge access in DXB, not sure about QR as I am yet to fly them