Why are things made so complicated? I now it comes down to money, but there seems little concern over goodwill. Perhaps it is that we are in an echo-chamber and think flying and the experience of the journey is important. In the alternate universe, many people dont have status.
But there are some obvious examples of not thinking things through. Like having a world wide allicance and not allowing baggage to go through to the final destination. Or Air NZ, who decided to increase sales to LHR by code sharing with Cathay. I had a friend whose company loved the price and timing on this route. Only problem was, as a gold ANZ, she was not permitted access to any Cathay lounges if flying Y.
And dont get me started on the SC earnt on different partner airlines. Or the discontinued free access to main cabin extra on AA for QF status holders.
It does make you appreciate the lounge attendants who actually know the rules and are welcoming. They do exist, bless them.
