QF F lounge Closures in '06 (Sydney & Melbourne)

[d15.in.oz]

I guess it’s a case of corporate dysphoria… such great attention to details in the new lounges, isn’t replicated across other aspects of their business.

[rant]
For an airline group with a 2 brand strategy, it really is all about the polish. For JQ, it’s cost saving by removing it, for QF it’s price increasing by adding it.

In the lounges, QAN has some very polished people –

• When a WP enters a QP, if there is a FL available, out comes the staff member from behind the desk to make a fuss. (Attention to detail.)
• SYD T2/3 & MEL T1 each have staff/processes that reflect underlying flavours of the two cities. (Best example is a WP card flash to enter a QP. SYD staff attitude is low key, MEL staff attitude is pernickety. Perfect position for each city.)
• Staff who love what they do, and do what they love. (CNS & HBA, where smaller ports doesn’t mean smaller minds, and long term job satisfaction/low staff turn over doesn’t come aged with a “by the book staleness”.)

I admit that I am a most unprofitable customer for airlines, demanding the lowest prices complemented by the highest service. However, any airline that can consistently satisfy mine (and many other AFFers) cough attention to detail, will exceed many other passengers’ expectations.

And mismanaged expectations is too often the catch cry heard in vocalised customer anger maligned at QAN.
[/rant]

 

[JohnK]

Yes & Yes

Thanks for the good news. All set now to book F lounge run.

 

[serfty]

Qantas are beating the Lounge Drum.

Received an EMail with a link to an on-line tour:

Flying with Us - Travel Classes - First - First Lounges

(Implication its being sent to WP's)

 

[d15.in.oz]

Well… please beat this QF “consistent attention to detail” –

“Make use of complimentary high-speed broadband internet access through the computers in the business facilities area… Outside the business centre, there is wireless access throughout the lounge…”

STOP HEDGING BETS QANTAS! Add the word “complimentary” to the wireless access!

 

[JohnK]

(Implication its being sent to WP's)

Obviously not newly acquired WPs.

Anyone else for an F lounge run on June 17?

 

[d15.in.oz]

Obviously not newly acquired WPs.

Check your preferences on the QAN website... do you accept marketing materials/emails etc... ?

 

[straitman]

Check your preferences on the QAN website... do you accept marketing materials/emails etc... ?

d15.in.oz,

Just a favour. Some of us oldies really have trouble reading your posts when you use SIZE 1 Fonts. Something bigger would be really great.