QF to Confirm Points Upgrade Requests as late as at the gate when boarding

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Didn't work for me on QF2 recently on a Y+ to J upgrade. I did get a beep at the gate, but after a pause the attendant asked if I had any checked in bags, which I didn't.

Interestingly, speaking with someone seated around me, their colleague who is also a WP got a complimentary upgrade from Y+ to J when checking in....without having requested it.

Obviously QF would prefer me to keep the points?
 
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