Arriving at the Hilton, I stepped out of the cab and saw Jocelyn, the Hilton Customer Service Exec (close to her real title). Gave her a hug and she took us inside and I suggested she check in my brother first as he only had 2 concurrent bookings (tonight was at our expense and the next 3 days was through the Conference). She merged the two bookings and gave him the key and off he went.
She then turned to my bookings - I had 3 concurrent bookings as I was staying an additional night. She then confirmed that under each booking I had been upgraded to a King Suite, so she made them all in the one room. She also happily allayed my concerns that the King Suite I had been allocated had been refurbed, as I had in my profile here at the Hotel, a request for a Queen Suite (smaller and more to my taste).
As we finished, our Conference MC, Adam Spencer, came in beside me to check-in.
So off I went to the x19 room, a corner Suite.
I was very pleasantly surprised