QFF Ideas & Suggestions

[Oneworldplus2]

+2

That's got to be one of the best intro's ever. LOL

 

[drron]

Ah Danger you've done it again.
gold No.3

 

[TonyHancock]

I knew I had forgotten something!!

Arrivals lounge access at LHR for WP, regardless of travel class, would certainly keep my business with QF.

 

[medhead]

Well, I have been pondering the question again for the last day or so. What would make me want to spend more money with Qantas? Truth be told there isn't many suggestions in the thread that are tangible changes that would make me want to spend more money with Qantas. That's not to say that the vast majority of suggestion are not good ideas that I'd like to see.

Thinking about it the biggest thing that would make me want to spend more with qantas is to make me feel that you appreciate my business and that we have a 2 way relationship. I see Qantas say often that they are a premium airline. I often see Qantas asking for a premium fare. But I don't see premium when I fly with Qantas, what I see instead is cost cutting. What do I get when I fly? I get to my destination, I get mostly a snack (complete waste of time) or a below average breakfast. I also get booze at night, which seems to be like a massive feeding/drinking frenzy. You know Virgin Blue will also get me to my destination and those extras on board just aren't really worth paying premium price for a premium airline, as they just scream cheap to me.

With that situation the extras really need to step up to the plate and "show me the love". It has to be special. At the moment with the latest changes platinum just isn't that special. By all means improve quality in the air, service and staff happiness. But those a worthwhile to all passengers. You need something for all status levels that justifies having got to that level. In general each level has put in twice as much flying with qantas as the next lower status level.

I just hope this general idea is part of the process in filtering the ideas here.

QF have decided that people flying on other airlines should not be using the lounge. I think that's entirely fair. If you want to fly on another airline - use their lounge.

(I've been pondering replying to this for fear of harping on, ad naseum - anyway publish and be dammed.)

It is fair enough for Qantas to say use the other airlines lounge. However, I thought the idea was to encourage people to be loyal to Qantas. The problem with saying use their lounge is that then encourages me to spend more money with the competition. Firstly, I might decide to buy their lounge membership. The next logical step having done that, as a platinum flyer, is to switch flights to the competition so that I can get lounge membership cheaper or for free. Platinum status involves plenty of flying to be able to switch some and hence get lounge access with both airlines.

Basically this move says that we don't value your loyalty. We don't owe you a thing and we are going to leave you out in the cold if you don't fly with us, even if your going somewhere that qantas doesn't fly. One response to that situation is to decide that the customer equally doesn't owe anything to Qantas. As they say, you get more bees with honey than with vinger.

 

[samh004]

I knew I had forgotten something!!

Arrivals lounge access at LHR for WP, regardless of travel class, would certainly keep my business with QF.

They’d have to open their own lounge or pay much more to AA for that I’d think.

 

[Postcode]

Well, I have been pondering the question again for the last day or so. What would make me want to spend more money with Qantas? Truth be told there isn't many suggestions in the thread that are tangible changes that would make me want to spend more money with Qantas. That's not to say that the vast majority of suggestion are not good ideas that I'd like to see.

Thinking about it the biggest thing that would make me want to spend more with qantas is to make me feel that you appreciate my business and that we have a 2 way relationship. I see Qantas say often that they are a premium airline. I often see Qantas asking for a premium fare. But I don't see premium when I fly with Qantas, what I see instead is cost cutting. What do I get when I fly? I get to my destination, I get mostly a snack (complete waste of time) or a below average breakfast. I also get booze at night, which seems to be like a massive feeding/drinking frenzy. You know Virgin Blue will also get me to my destination and those extras on board just aren't really worth paying premium price for a premium airline, as they just scream cheap to me.

With that situation the extras really need to step up to the plate and "show me the love". It has to be special. At the moment with the latest changes platinum just isn't that special. By all means improve quality in the air, service and staff happiness. But those a worthwhile to all passengers. You need something for all status levels that justifies having got to that level. In general each level has put in twice as much flying with qantas as the next lower status level.

I just hope this general idea is part of the process in filtering the ideas here.




(I've been pondering replying to this for fear of harping on, ad naseum - anyway publish and be dammed.)

It is fair enough for Qantas to say use the other airlines lounge. However, I thought the idea was to encourage people to be loyal to Qantas. The problem with saying use their lounge is that then encourages me to spend more money with the competition. Firstly, I might decide to buy their lounge membership. The next logical step having done that, as a platinum flyer, is to switch flights to the competition so that I can get lounge membership cheaper or for free. Platinum status involves plenty of flying to be able to switch some and hence get lounge access with both airlines.

Basically this move says that we don't value your loyalty. We don't owe you a thing and we are going to leave you out in the cold if you don't fly with us, even if your going somewhere that qantas doesn't fly. One response to that situation is to decide that the customer equally doesn't owe anything to Qantas. As they say, you get more bees with honey than with vinger.

Agree totally with all you said above. If QF want to be seen as a premium airline and charge passengers accordingly, they should show more interest in behaving like one and showing genuine appreciation to those who choose to fly with them instead of the often garbled and rushed welcome to QF and OW members over the intercom. I don't think it's a big ask.

 

[kezsco]

I see Qantas is getting involved in LA Galaxy match.

Let me redeem 100,000 points to watch the game from a booth with other AFFers and I will keep flying Qantas.

 

[Princess Fiona]

I see Qantas is getting involved in LA Galaxy match.

Let me redeem 100,000 points to watch the game from a booth with other AFFers and I will keep flying Qantas.

Barcelona, or Inter Milan would perhaps be worth that much points

 

[trippin_the_rift]

I've got lots of great concepts and feedback on how to improve the dynamics of the QFF program which would not cost QF anymore, yet provide hard and perceived benefits far beyond what they have ever been.

Unfortunately, QF's actions over the last few months have not proved a willingness to care or listen.

In saying that, I've decided to share my feedback, thoughts and insight into loyalty mechanics with Virgin Blue management instead of with QF.

Once DJ employ these mechanics, I feel QF will understand the importance of listening and not screwing over business travellers. In this sense, by forcing QF to be more creative and thoughtful in the future - no doubt the new loyalty team will take swift action to avoid the bottom line from being destroyed further in years to come.

Too little, too late, Red-Roo.

 

[el_rooto]

I wonder where red roo has gone?

 

[dfcatch]

Hopefully Red Roo is busy with the big whiteboard, the boardroom, the marketing girls and boys, the spreadsheet of ideas, and hopefully using the Blue marker more than the Red one before funnelling ideas up the chain in a way that they don't get "filed".....

One can only dream

 

[medhead]

Hopefully Red Roo is busy with the big whiteboard, the boardroom, the marketing girls and boys, the spreadsheet of ideas, and hopefully using the Blue marker more than the Red one before funnelling ideas up the chain in a way that they don't get "filed".....

One can only dream

I also hope that is the case and for me I'm not prepared to call it a dream. I'll certainly take Red Roo's presence at face value. It is an extremely good thing to join in with AFF as a qantas rep. While I might have strong feelings about some qantas actions I am very happy that someone is listening. I also don't see anything as personal, I can have my disagreement about "business" and still have a beer afterwards*, preferably using anytime access.

* maybe not literally as I'm sure qantas might have a policy about that sort of thing.

 

[oz_mark]

I wonder where red roo has gone?

I would wager on red roo lurking in the background :shock:

 

[dfcatch]

Yes Medhead.

I agree, in all seriousness I think it's fantastic that Red Roo is here.

Even if he's just lurking in the background, it's definitely a positive step that QF is listening and taking an interest.

Fingers are crossed for genuine positive improvements (rather than "enhancements") in the future

 

[el_rooto]

Yes Medhead.

I agree, in all seriousness I think it's fantastic that Red Roo is here.

Even if he's just lurking in the background, it's definitely a positive step that QF is listening and taking an interest.

Fingers are crossed for genuine positive improvements (rather than "enhancements") in the future

I agree 100%.

 

[tuapekastar]

I've read a lot, but not all of this thread so apologies if this 'enhancement request' :shock: has already been posted.

I find it a double-whammy that you usually cannot points upgrade from the cheapest fares, but even if you fork out the extra dollars for an upgradeable fare you're still not guaranteed the upgrade. One or the other would be more acceptable, neither at all would be best. :mrgreen:

And I do agree it's good having red roo hopping about the forum.

 

[ComeFlyWithMe]

I find it a double-whammy that you usually cannot points upgrade from the cheapest fares, but even if you fork out the extra dollars for an upgradeable fare you're still not guaranteed the upgrade. One or the other would be more acceptable, neither at all would be best. :mrgreen:

An upgrade request is just that - a request. One is never 'guaranteed' an upgrade, and to expect this of the programme is a little unrealistic. Your points value collected for an upgrade request doesn't come anywhere near the revenue they could make off the premium seat if they sold it.

Those who extoll the virtues of the AA instant upgrade fares fail to note that their First domestic product isn't even as good as the QF economy product IMO (although provides good status run opportunities...). Not to mention they're nearly bankrupt.

If you wish to have a guaranteed seat in a premium cabin, buy a ticket, or avail of some of the good JASA (business any seat award) opportunities.

They are called 'premium' cabins for a reason...

I'm quite happy that people are getting upset at Qantas lately, means more award seats and room in the J/F lounges for me haha.

 

[Oneworldplus2]

Barcelona, or Inter Milan would perhaps be worth that much points

Or Chelsea!

 

[docjames]

Those who extoll the virtues of the AA instant upgrade fares fail to note that their First domestic product isn't even as good as the QF economy product IMO (although provides good status run opportunities...). Not to mention they're nearly bankrupt.

.

I wouldnt hesitate to take AA F over QF Y!! For more than just the SCs. They're also one of the few American "legacy" carriers not to go into bankruptcy protection and screw their shareholders over the last 15 years.

 

[simongr]

Emirates do confirmable upgrades at booking. It is not just AA. I believe Emirates is reported to have quite a decent product and service and is quite profitable and is able to confirm upgrades. This is not an unreasonable request.

I also expect that people are asking for every seat to be upgradeable but that if requested then the upgrade is confirmed or denied at that point which relieves uncertainty and may influence routing/timing.

I also appreciate Red Roo's presence - even if it turns out to be spin at least messages are directly getting to the head office and future enhancements may actually be that.

Finally one thing that I don't think has had as much debate/discussion is the removal of prioritisation for upgrades based on status - it used to be that even if I requested my upgrade as a WP at T-48 I trumped all the golds and below. That was a significant benefit of WP that has been removed without fanfare or warfare It has actually steered me towards other carriers.