QFF Ideas & Suggestions

[TonyHancock]

Who is the competitor ?

My question too!

 

[drron]

Who is the competitor ?

I guess its someone crazy.

 

[eastwest101]

I agree with a lot of the earlier posters - that with Jetstar cannibalizing a lot of Qantas routes and traffic, then they could easily justify giving QFF members at least some QFF Points or Status Credits. Especially when they are marketed as "QF/JQ" codeshare flights. I'm not buying the Jetstar LCC economic justification for not giving some reward to loyal Qantas customers.

Speaking of competitors - I am looking at the benefits of Virgin Blue's Velocity loyalty program at the moment for these reasons.

 

[oz_mark]

Confirming Red Roo has been lurking and is still around. Thank you all for an interesting discussion and your suggestions.

We're having a look at the the points raised; please understand that our competitors are here, so there are some things I can't comment on

Thanks again!

Glas to see you're still here, and I hope you have found some points of discussion amongst all the posts on the thread.

 

[samh004]

Speaking of competitors - I am looking at the benefits of Virgin Blue's Velocity loyalty program at the moment for these reasons.

You should be able to get a status match to Velocity Silver, if you look in the appropriate sub-forum and thread

 

[Stealth]

You should be able to get a status match to Velocity Silver, if you look in the appropriate sub-forum and thread

With control of flight bookings for around 15 Platinum FF employees flying full-flex most of the time, I wonder what status I could get with DJ?

 

[samh004]

With control of flight bookings for around 15 Platinum FF employees flying full-flex most of the time, I wonder what status I could get with DJ?

Gold? It’s the top after all

 

[pauly7]

With control of flight bookings for around 15 Platinum FF employees flying full-flex most of the time, I wonder what status I could get with DJ?

Hmmm the way DJ are handing out status...... GOLD for you too! Gold for everyone

 

[TonyHancock]

Hmmm the way DJ are handing out status...... GOLD for you too! Gold for everyone

That is one of the things that has made me think twice about status matching.

 

[dk4]

That is one of the things that has made me think twice about status matching.

huh

With a status match, as a customer, surely you have everything to gain and nothing to lose.

 

[straitman]

That is one of the things that has made me think twice about status matching.

huh

With a status match, as a customer, surely you have everything to gain and nothing to lose.

I agree.

What have you got to lose :?:

 

[Keith009]

1) Partner redemptions (bit like GV2 fares)!

- 2-4-1 upgrades after reaching a certain number of SCs (ala BA)
- Discounted redemption levels for Platinum spouses when traveling together (ala LH)

2) Status Credits and/or points for all JQ fares

- The cheapest JQ fares cost about the same as QF red edeals. And with the increasing Jetstarisation of the Qantas Group network, the least QFF could do for loyal flyers is some form of reward for choosing a Qantas Group airline over a competitor. Velocity points, for instance, are earned on all types of fares. JQ fares could have a different accrual structure to regular QF flights.

 

[bossreggie]

Shoots this thread took a lot of time to read.

Here is my contribution.... AND..... I can assure you it will not please EVERYONE.... However..... My opinion was asked for so here goes..

Give SC's on Jetstar flights at 50% of discount economy level.

Let me chosse my seat. On EK I always get row 1 when I book. On QF DOM.. I get it haphazardly when booking.. I will get it 95% of the time by logging in again prior to the flight ... But I don't want to have to do that every time I fly. I have flown enough time with QF and I always want the same seat.

If QANTAS is SERIOUSLY concerned about overcrowding due to "anytime access" by WP's.... Here's a hint. Instead of increasing the SC's needed to attain WP or remove the benefit.... Increase the number of "sectors flown" requirement, from 4 to 20! Having been a VERY loyal QF customer for many years, I HATE to see my benefits continually eroded!

As it stands now. One could potentially obtain WP on the back of 2 return MEL - ADL red-e-deals (less than $400) and a couple of status runs in the USA.

So I would ask myself... What/who is more valuable/loyal to QANTAS?

I will fly QANTAS more often..... WHEN... My loyalty is NOT taken for granted. ALL my SC's earned have been on QANTAS or QF Codeshare, or JQ *Class (only as I can't always be bothered flying to SYD first and QF does not offer me a direct flight to BKK) I would NEVER choose Jetstar over QANTAS if there was a direct flight. ONLY if I have time I will go via SYD.

So.... Reinstate "anytime access", raise the minimum number of qualifying flights substantially, and if people wish to get to PS, SG, WP then they will have to fly you more often and put their money where their mouth is.

Hope that helps!

 

[Katie]

I already push most of my flights to QF/OW partners outside the QF flight areas. As a PS/QP member, I'm saddened about the domestic checkin changes - the queues I've seen at BNE can be horrendous, and avoiding them with the QP/QFF status lines is awesome. I understand that things might be different with NGCI, but there's still lining up for bag drop, which can be a bit faster when you're lining up with other FFs who know what they're doing, rather than people who only fly somewhere every few years.

I would like to see Kids rooms in the QPs. I often travel alone, but then at least once/year we travel as a family overseas. As much as Little Miss 4 is the cutest girl that ever walked the earth , I do not expect everyone else in the QP to think that. Yes, as a parent, I'm responsible for watching her and making sure she behaves appropriately, but it would make it easier if there was a kid friendly space in which she could play. Princess Fiona has mentioned there's a kid space/room in the Syd domestic terminal, but that's the only one I know of in a QP. I've really appreciated the kid's rooms in AA and BA lounges on our trip this year and in 2008. BNE Intl doesn't really have room for this, but it would be so great for some kids' space.

Making it easier to book and search for some flights online, as I think someone mentioned about flights ex-ADL. I try to fly Y+ when I can, and I can't use the multi-city tool for that (still waiting for a response about my complaint about this in Sept). As Y+ is only offered on certain flights ex-BNE, it's hard to try to make a booking by myself for BNE-SYD-LHR return in Y+, without making it separate bookings for the domestic and international legs.

I'd love recognition for being born in the same place as Qantas.

 

[samh004]

Shoots this thread took a lot of time to read.

Tell me about it… and some posts :shock: are so detailed and so big!

Instead of increasing the SC's needed to attain WP or remove the benefit.... Increase the number of "sectors flown" requirement, from 4 to 20! Having been a VERY loyal QF customer for many years, I HATE to see my benefits continually eroded!

As it stands now. One could potentially obtain WP on the back of 2 return MEL - ADL red-e-deals (less than $400) and a couple of status runs in the USA.

So I would ask myself... Who is more valuable/loyal to QANTAS?

… raise the minimum number of qualifying flights substantially, and if people wish to get to PS, SG, WP then they will have to fly you more often and put their money where their mouth is.

Really agree on this one. You need a minimum ~4 qualifying flights for everything right now, though 4 for Silver, 8 for Gold and 16 for Platinum would also work. Most people I would imagine would do enough anyway, but you might weed out a few that are just cheating the airline. That being said, it might not make much difference. But it makes sense.

I would like to see Kids rooms in the QPs. I often travel alone, but then at least once/year we travel as a family overseas. As much as Little Miss 4 is the cutest girl that ever walked the earth , I do not expect everyone else in the QP to think that. Yes, as a parent, I'm responsible for watching her and making sure she behaves appropriately, but it would make it easier if there was a kid friendly space in which she could play. Princess Fiona has mentioned there's a kid space/room in the Syd domestic terminal, but that's the only one I know of in a QP. I've really appreciated the kid's rooms in AA and BA lounges on our trip this year and in 2008. BNE Intl doesn't really have room for this, but it would be so great for some kids' space.

The OOL JQ lounge also has a kids space, which I’ve seen in use a few times I’ve been there.

I hazard to guess that if JQ starts rolling out lounges, you might find kids spaces in Jq lounges and business spaces in QF lounges, but then it’s up to QF to offer some interoperability for maximum benefit.

 

[Leumas]

Really agree on this one. You need a minimum ~4 qualifying flights for everything right now, though 4 for Silver, 8 for Gold and 16 for Platinum would also work. Most people I would imagine would do enough anyway, but you might weed out a few that are just cheating the airline. That being said, it might not make much difference. But it makes sense.

I quite like this idea also. However, if you're based outside Australia, you'll have very little chance of getting WP...

Not saying it's a good thing or otherwise, I'm just saying...

 

[dfcatch]

I quite like this idea also. However, if you're based outside Australia, you'll have very little chance of getting WP...

Not saying it's a good thing or otherwise, I'm just saying...

I'm ok with this idea.
If QF feel they need to increase the qualification requirements in order to increase/retain/reinstate benefits, then I would rather see an increase in the required qualifying segments, than an increase in required SC's.

That would ensure that QF has actually benefited revenue-wise from those who are now using available benefits.

 

[TonyHancock]

I agree.

What have you got to lose :?:

I see a status match as a one time event, so the timing has to be right. I don't want to status match now and not use it effectively.

I don't disagree that there is nothing to lose, but if everyone is becoming gold at DJ the status becomes devalued. I'm waiting to see if QF listen before I do anything.

 

[NM]

If QANTAS is SERIOUSLY concerned about overcrowding due to "anytime access" by WP's.... Here's a hint. Instead of increasing the SC's needed to attain WP or remove the benefit.... Increase the number of "sectors flown" requirement, from 4 to 20! Having been a VERY loyal QF customer for many years, I HATE to see my benefits continually eroded!

As it stands now. One could potentially obtain WP on the back of 2 return MEL - ADL red-e-deals (less than $400) and a couple of status runs in the USA.

So I would ask myself... What/who is more valuable/loyal to QANTAS?

I understand where you are coming from, but I seriously doubt this would have any effect on lounge overcrowding. If a person only flies 4 times a year with Qantas, they are not really contributing to lounge overcrowding as they only have 4 opportunities a year to be in the lounge when flying and are unlikely to be the people using any-time access much anyway. It seems to me from my reading of the Anytime Access thread that most people using this benefit are the real Qantas frequent flyers using it for arrivals access (which is now permitted following feedback) and when seeing off friends/relatives.

Personally, I think if Qantas wants to reduce the number of Platinum members (and I don't think this is their goal) they could stop the practice of renewing status without achieving the published threshold. This practice is so ludicrous that I was comped Platinum status with zero SCs one year! Publish the threshold for attaining the status and then stick to it.

 

[NM]

I'm ok with this idea.
If QF feel they need to increase the qualification requirements in order to increase/retain/reinstate benefits, then I would rather see an increase in the required qualifying segments, than an increase in required SC's.

That would ensure that QF has actually benefited revenue-wise from those who are now using available benefits.

How about just stop comping people who don't make the published requirements? I wonder what proportion of Platinum members did not make the 1200 SCs required for re-qualification last year?