I have been reading this thread with interest since it was opened by redroo but this is my first post. From my point of view a lot of what has been requested is what will "enhance" an individuals benefit, but, redroo did ask what would cause us to fly with Qantas more.
First point I have to take up is the dress code for the QP, yes I agree thongs (flip flops) and singlets should be banned from the QP, but why should the clean work uniform of the actual miners and/or mine management (see Twiggy) be banned. This is singling out one group, which give considerable support to QF. I am not on FIFO, but do occasionally fly to PBO and ZNE wearing hi-vis. Banning this apparel from the QP would be at Qantas peril I suspect.
Getting OT, with me being a very loyal QFFer with over 23,000 LTSC's, and some recent years of +4000 SC's, what would make me fly with QF more? At present redroo, I think you should be more concerned with why should I continue being loyal to QF.
I have had 1 opup (KTA to PER) over 5 years ago, but 1 very poorly handled opdown (SYD-PER) about 7 years ago.
I spent 15hours in PER waiting for a delayed flight PER-MEL because you wouldn't move me onto one of the many flights that left in between, even though I was flying on a full J fare.
I have seen benefits eroded, with points worth less, fuel charges, taxes etc on award flights accounting for more that it would cost to fly with a payable fare on your competitors.
I have seen much crowding of the QP as more members attain access levels through QFF and cheap offering from QF for QC membership
I have seen wonderful F lounges in SYD and MEL, and wonderful J Dome lounges in SYD, MEL and BNE, but not much use when I mainly fly out of PER is it.
I can purchase AONE fares from PER, but there are no first class flights from PER.
To fly AKL-PER on QF I have to go via SYD (missed connection several times due to wait times at the INT transfer desk) and MEL which was great, but you have played with the schedule so that this is no longer possible. Yet NZ see the value in AKL to PER flights, which are nearly always full according to NZ flight staff.
So now I am QFLTG, QFWP, QFPG, NZ*Gold and now considering taking a run at status with EK who provide better service connections into Europe than you do.
I missed out on the Status match with Virgin, but have already directed some of my foreign colleagues to Virgin Australia and Virgin Blue, costing you some $14K. When the next status match comes along I to may be gone.
So what can you do to make me fly more with you / or at a minimum not lose me -
Recognise my value and status to you - how do you do that, well, your at the pointy end and have lots of advice on this thread, I'll leave that up to you and your colleagues, but it needs to be good and fast.
Either remove your fuel taxes or include it in the fares and stop ripping me off as a BIS QFFer
Recognise my status as a QFF BIS flyer over a OW flyer crediting to QF.
Status Gifts like NZ give to their high tier FFer's
More access to flight awards in F, J and Y. I fly paid J in the majority, but access award J seats as so few are released.
Provide actual priority boarding not the joke free for all that you currently have.
Train you baggage handlers on what priority means, and then enforce it. Any priority baggage handled by your PER QF handlers is a complete joke, it has been so bad lately, I can't even be bothered to complain to you, as it is obvious there is no concern at all. Many times by baggage has been in the last 10 bags to come out with priority tags on it. I have made feedback comments etc in the past to no avail. However on the positive for you, QF handle NZ baggage in PER, so the priority baggage for them is just as bad.
Enough from me now.
Reggie