QFF Platinum requesting release of extra Classic Reward seats?

Very strange experience last weekend

WP - request 1 seat in J for my son. We have paid cash fares for us and wanted to use points for his.
BNE - HNL (via SYD/MEL) return for dates late july. Rejected for all dates.

But then...5 mins later - go online and there appears a Classic Reward seat outbound. Called HBA who couldn't see the seat available.
Advised to book online and it got ticketed! Big win!!
 
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