FF number is never usually attached to either waitlisted or confirmed QF Awards. You need to add it yourself. No need to do so until it’s ticketed and going to be flown as no benefit earlier.
Good info thanks. Was just worried since there's plenty of stories in this thread of overseas agents not putting in the seat release request properly, causing the system to never process it.
Yes, good pickup. The lack of FQTV/FQTR in the booking will stop it from ever being approved by the droid. The agent you spoke to did not set it up correctly which I've noticed is extremely common for release requests handled by Fiji or South Africa and you'll need to speak to someone to get it fixed.
I have never seen a FF number in any of my reward requests ?
At least the FQTR needs to be there so the droid knows which FF # is making the request, and Amadeus will drop it from the PNR if the agent doesn't add a confirmed pseudo flight when setting up the request. With Suva and Cape Town handling pretty much all WP calls now, it's a very common mistake I'm seeing when requesting release of reward seats that results in the request sitting in "Requested" status until you call up again to get it fixed (and hope the agent you get has some idea about what is needed to fix it).
I understand that but none of this relates to what the OP said about P seat requests in their MMB and the FF number being there with the pax ?
I've checked CMT and RJ MMB, and my itinerary only has two flights, no dummy sectors. The system did let me add my own FF# to the booking, so there's that, but I don't know if that's enough or if it's "too late" and the droid would've skipped over it.
When I've made requests and I'm travelling I've always had my FF # visible in QF MMB. I assume the OP is travelling since they mentioned it is their FF # that is not visible.
Hmm, well Justin (the Hobart agent) made a new PNR for me to help us put requests into the bot, and looking at that PNR my FF number is not attached to it (MMB shows the "Add Frequent Flyer Number" option and it doesn't show in my account's list of flights). However after confirming flights, everything showed up (but I assume he put them in after we decided which ones to book)
Does that mean that a strategy to "help" untrained agent could be to first book a simple (domestic) award from the website, then call and ask for the sought after seat to be released by the droid, on the existing booking, and if succesfull, call to drop the simple (domestic) award?
To be honest, I just wish there was a non-rude way of doing HUCA. The other issue with offshore call centres is they can't put in more than one day for approval (per anecdotes in this thread), so if you're trying to get seats released on a busy route it would take so many calls (with ~24h between each) to find a workable combination of flights.
Just start talking but hang up. They’ll just think you were cut off…
In theory this sounds like it could work (until the Flexible Classic Flight Rewards policy ends). I've only ever had extra sectors released onto an existing booking by Hobart/Auckland, so I'm not sure what if any additional steps are required that someone from Suva/Cape Town would also need to perform, but I can ask next time I get through to Hobart.
Yep - the FF number he is referring to is the FQTR element in the PNR. FQTR indicates which FF # will be charged points for the redemption. The bot needs this to verify that the requestor is WP or above, and also ensures that the requestor is the one who will be paying points for the seat(s). The fact that this was missing from your PNR is a pretty good indication that the pseudo segment was missing, as agents must ensure this is in place in order for the FQTR element to stick. Probably 60% of release requests I've made through Suva or Cape Town miss this exact step (but it's easy to verify through Checkmytrip or MH MMB).
Nah, QF11/12
