QF's crazy booking engine!

[CaviAck]

As previously mentioned, the dedicated number positions your call so it can be directed to the first available consultant across 4 different Reservation teams without going through all the phone menu options. Platinum Frequent Flyer and Chairmans Lounge members will continue to be directed to the Premium Desk to maintain their priority.

The inconsistency in service is being addressed with individuals where an example is provided, and I would encourage you to continue escalating the matter with a team leader where necessary (i.e. waiving of the service fee, or arranging a refund where it's been incorrectly charged). As always, I'm happy to assist where possible too.

As an update to the intermittent issues, this matter had already been escalated to our Web Support team when I reported it based on the AFF threads. It's currently being tested and we hope to resume stability asap as this is obviously a major priority for the business network wide.

Ah ok, I think I skipped the part where it's just a redirect to the next available consultant. (So I guess QF's not really losing money on extra man power if they're just tapping existing agents, it's just increasing work load.)

Funny thing is I'm still going through all the phone options... Intl or domestic, FF points balance, new or amend existing booking, etc...

 

[harvyk]

Some issues were resolved by customers clearing caches and cookies.

I'm sorry Red Roo, but that is an absolute cop out from your IT people. I won't disagree that the good ole cache can cause issues, however it has been well documented for years among us web systems developers on techniques to prevent this from happening, in short a website should just work, without the end user needing to do anything on their own computer...
I can't shake the feeling that either the QF website has been rebuilt on a lowest of 3 quotes process or you've really been taken for a ride.

 

[Red Roo]

I'm sorry Red Roo, but that is an absolute cop out from your IT people. I won't disagree that the good ole cache can cause issues, however it has been well documented for years among us web systems developers on techniques to prevent this from happening, in short a website should just work, without the end user needing to do anything on their own computer...
I can't shake the feeling that either the QF website has been rebuilt on a lowest of 3 quotes process or you've really been taken for a ride.

There were some issues which have been resolved by the IT team. However they also asked that I mention the other options in case this was a contributing factor for some.

 

[ms1]

Receiving the following message when trying to book flights on qantas.com.au

Will try again in 1 hour and if there is still an issue I will book with VA.

Please review the following items

• We are having difficulty with the credit card details provided. Please validate the credit card information in your profile and try again. (4620 [108]

 

[Must...Fly!]

View attachment 19357

Slightly OT But it seems some one cant calculate or doesnt check things properly

Book this hotel in Melbourne and receive 6 points per dollar @ $233.00 per night which equates to 1398 points however the image clearly shows that one can earn 1392 points on that booking.

Now its only 6 points but its still wrong !

QF's site rounds up (eg $202.01 would display as $203). Points earn only once a whole dollar has been exceeded.

The hotel would be $232.xx, so you would receive 232 * 6 points = 1392 pts

 

[cosi]

How can you make a domestic booking when one sector is economy class but the return sector is business class?

I always travel Y from Perth to Sydney but J for the Sydney to Perth sector.

From playing around, I would need to make 2 separate bookings, incurring 2 lots of credit card fees?

Any suggestions?

 

[CaviAck]

How can you make a domestic booking when one sector is economy class but the return sector is business class?

I always travel Y from Perth to Sydney but J for the Sydney to Perth sector.

From playing around, I would need to make 2 separate bookings, incurring 2 lots of credit card fees?

Any suggestions?

Call QFF up, the telephone assistance fee should be waived if I recall another thread properly.

 

[tallboy]

There were some issues which have been resolved by the IT team. However they also asked that I mention the other options in case this was a contributing factor for some.

Can you be more specific about which issues have been resolved?

That will help users to check and determine whether specific issues reported earlier in this thread have indeed been resolved.

tb

 

[Ansett]

Can you be more specific about which issues have been resolved?

That will help users to check and determine whether specific issues reported earlier in this thread have indeed been resolved.

tb

And why it takes QF IT so long to resolve these issues ????

is the website being developed inhouse or have they subcontracted it out?

 

[dede]

And why it takes QF IT so long to resolve these issues ????

is the website being developed inhouse or have they subcontracted it out?

Qantas are devoting all available resources to fixing these problems. They have a dedicated IT team who are only working on these issues and nothing else. They had been working on another project but Apple Maps is out now so they concentrate solely on improvng the Qantas website.

 

[RooFlyer]

Qantas are devoting all available resources to fixing these problems. They have a dedicated IT team who are only working on these issues and nothing else. They had been working on another project but Apple Maps is out now so they concentrate solely on improvng the Qantas website.

I'm taking that as a bit tongue in cheek. Although with the Qantas web site, one never knows.

 

[JessicaTam]

How can you make a domestic booking when one sector is economy class but the return sector is business class?

I always travel Y from Perth to Sydney but J for the Sydney to Perth sector.

From playing around, I would need to make 2 separate bookings, incurring 2 lots of credit card fees?

Any suggestions?

Use gift vouchers?