Question about $400 Amex travel credit

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Kscf

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I have a question abt the $400 travel credit issued for the explorer card. My credit expired in Nov 2023 which I used to book a resort for stay in August but now my travel plans have changed.

If I cancel will amex clawback the $400 credit??
 

Changes to how you use your $450 Travel Credit

I've received an email this afternoon regarding the $450 travel credit for the Amex Platinum Charge card. "We want to let you know about some changes being made to the way you use your Travel Credit on your American Express® Platinum Card. Beginning 1 May 2023, you will need to use your...
www.australianfrequentflyer.com.au www.australianfrequentflyer.com.au
 
Separate question about the Amex Explorer $400 travel credit.

I understand it can be used on a range of airlines now, however when looking on the Amex Travel website, Turkish isn't coming up as an option.

Would anyone know if I can use the credit by contact Amex and having them book it, or is it only available for travel that can be booked online?

thanks!
 
Obzerva said:
Would anyone know if I can use the credit by contact Amex and having them book it, or is it only available for travel that can be booked online?
Click to expand...

I have been told in the past that if we are using services of Amex Travel over phone , we might not be able to use our travel credit.

Also there has been a note on Amex Travel site that tickets with some airlines are having some issue and to try booking main stream airlines.
 
knagelli said:
I have been told in the past that if we are using services of Amex Travel over phone , we might not be able to use our travel credit.

Also there has been a note on Amex Travel site that tickets with some airlines are having some issue and to try booking main stream airlines.
Click to expand...

thanks, so in the end I used the Amex chat, they said they can apply the credit to manually made bookings... however, for TK flights, I was advised:

"checking on our ticketing system, I have found out that Amex does not have an authority to sell or issue ticket for a Turkish airlines booking."
 
I've a got a two-night stay booked with Charge/Reserve travel credits and I now can't travel to the city anymore. Can I change the bookings to another hotel in another city using the original travel credit?
 
Kscf said:
I have a question abt the $400 travel credit issued for the explorer card. My credit expired in Nov 2023 which I used to book a resort for stay in August but now my travel plans have changed.

If I cancel will amex clawback the $400 credit??
Click to expand...
depend on the cancellation policy on your booking - if cancellation and refund is allowed on your booked rate, AmEx would actually re-instate the travel credit back to your account, and give it a new expiry date (12 months from the date it is re-instated), so you can potentially get an extension for your travel credit.
 

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