ran out of food in business class

[drron]

QF website describes service as lunch and refreshment.

Vegetable lasagne I can not remember as a breakfast option but it sounds like some of the lunch options I have seen.If lunch was served soon after takeoff I can understand some pax would equate the timing as a breakfast service.

 

[ripper]

sorry about confusion it was lunch not breakfast, I assure you they ran out of snacks which were biscuits (but may have had noodles left).

 

[straitman]

Let's keep discussing it, I think we could rack up 15 pages .

That may take a while as we are only half way down page one :!:

 

[ric_melb]

As others suggest if the meal service was unsatisfactory Qantas should be given feedback.
Seems we have clarified the food issue. In business class the various lunch options were not available to the OP's daughter, leaving only vegetable lasagne.
I would be disappointed, however there would still be an entree and dessert and cheese offered.
Given lunch had only just been served why would you be wanting biscuits 4 hours into a flight?
I am sure there would have been alternative choices of snacks.
Its unusual not to be offered a drink with your meal, but rather easy to overcome. Ask for one!

 

[Anna]

I've had the experience of not being given a choice of main course in J, on QF4. The (generally under par) crew on that flight gave the excuse that the US caterers only load exactly enough meals for the number of passengers. Ok I didn't go completely hungry as there was salad and bread, but I wasn't impressed with the J service on that flight, particularly with the "take it or leave it" main course. It's just not what you expect at the price point of QF J fares.

 

[cmon0005]

I can understand Y running out of meat meals, (even then I would be annoyed), but in a Premium class and paying top $$ there should be a meat meal available for everyone, and a couple of vege meals as spare for people that didn't order any special orders.

 

[Paddy55]

I've never not been offered a drink with my meal on ANY Qantas service in ANY class.

Surprising - I can't remember the last time I wasn't offered a drink with my meal on ANY Qantas service in ANY class.

 

[richie9x]

I have had it two times where they ran out of business class meals on Qantas flights. One of the times I feel asleep during meal time so when I woke up there was nothing left. Also the flight had been delayed 24 hours because the original plane went technical, so possible they didn't have a correct catering load. The FA got a meal from economy and plated it for me.

The other time I just went without. Not sure why they didn't have enough, nothing available. I made a complaint and got a voucher.

I do think there is somewhere in the terms that it says the meal choice is not guaranteed. In the OP's case they didn't run out entirely just seems to have run out of one choice. Which is not ideal but seems reasonable.

A few times in both business and economy they have forgotten to get me a drink or dessert. I just figure the FAs have a lot to think about and just forgot. If you bring it to their attention they'll quickly sort it out with an apology.

On the whole food and drink service has been pretty good. These incidents I mentioned are just a tiny percentage of my flights.

 

[Aussie_flyer]

Surprising - I can't remember the last time I wasn't offered a drink with my meal on ANY Qantas service in ANY class.

lol, nor have I, as you can see.

 

[oz_mark]

The (generally under par) crew on that flight gave the excuse that the US caterers only load exactly enough meals for the number of passengers.

The caterers will load what the airline orders. It is not the caterers that decide to over cater, exactly cater or under cater. That is an airline call.

 

[cmon0005]

The FA got a meal from economy and plated it for me.

Thats good of them, but still..as the saying "you can put lipstick on a Pig but it's still a Pig!"

 

[simongr]

lol, nor have I, as you can see.

And you thought we didnt need to explain...

 

[Aussie_flyer]

And you thought we didnt need to explain...

I was still waking up when I posted. apologies I've had a laugh though which is nice.

 

[docjames]

Whilst it may/may not be applicable in this case (hard to know the specifics), ISTR that once the meals have been heated, they have a "window" in which to be served or they must be thrown away.

 

[docjames]

I've had the experience of not being given a choice of main course in J, on QF4. The (generally under par) crew on that flight gave the excuse that the US caterers only load exactly enough meals for the number of passengers. Ok I didn't go completely hungry as there was salad and bread, but I wasn't impressed with the J service on that flight, particularly with the "take it or leave it" main course. It's just not what you expect at the price point of QF J fares.

The caterers will load whatever QF orders and pays for......

 

[burmans]

That may take a while as we are only half way down page one :!:

Amazing how quickly this changes with a bunch of bored AFF'ers determined to up the post count!

 

[Katie]

Whilst it may/may not be applicable in this case (hard to know the specifics), ISTR that once the meals have been heated, they have a "window" in which to be served or they must be thrown away.

Correct, we have had a few late night departures with Little Miss, and she has fallen asleep during or shortly after takeoff. If the FAs haven't checked on her/noticed that (and I don't necessarily expect them to) she's asleep, they might have heated her Child's Meal, and come around with it after she's asleep. It can only be used within 30-60mins or some kind of window, and then it needs to be thrown out.

On a few occasions, when they have noticed she's asleep, we've been able to ask for her meal to be heated when she's awake. Sometimes hard to explain to a wee person that they need to wait the 30mins for food, though.

 

[MEL_Traveller]

I'm getting confused!

QF 129 SYD-PVG (outbound?) Lunch / Refreshment
QF 130 PVG-SYD (inbound?) Dinner / Refreshment

QF 127 SYD-HKG (outbound?) Lunch / Refreshment
QF 128 HKG-SYD (inbound?) Dinner / Refreshment

sorry my mistake, i misquoted the HKG flight when i meant the return PVG flight.

 

[Happy Trails]

Of course, in the old days at sea you would simply eat the cabin boy.

 

[DC3]

I have taken that flight. It departed Sydney well after 10.00am. No-one got breakfast as it's a lunch flight.