Red Roo Update

[BacchusMarsh]

I'm curious why AFF provides a platform for competitors to white ant from within...

I'm curious as to (1) what exactly you're referring to and (2) what specific remedy you would propose.

 

[samh004]

[mod hat]

Don't drift too far off topic.

 

[woodborer]

I'm curious why AFF provides a platform for competitors to white ant from within...

White Ants. Nasty Creatures. Off with their heads.

 

[Danger]

Qantas maybe bailing from AFF but, interestingly, it seems its approach to social media is stepping up: https://www.linkedin.com/jobs/view/...c5-8b5a-092d4af8ee27&trk=d_flagship3_job_home.

 

[CaptJCool]

Qantas maybe bailing from AFF but, interestingly, it seems its approach to social media is stepping up: https://www.linkedin.com/jobs/view/...c5-8b5a-092d4af8ee27&trk=d_flagship3_job_home.

Didnt know quite where to stick this but it seemed useful to do so here.

Often cutbacks in one part of the business, like the above, see the start-up of new initiatives...

Qantas Accelerator Program







Applicants wanting to join the program should reflect one (or more) of the following themes:

• Creating seamless journeys: Revolutionise the travel experience from inspiration to destination.
• Care beyond the air: Enrich customers’ lives and our communities physically, socially and financially.
• Building connected platforms: Unlock simplicity in an increasingly connected world.
• Transforming for tomorrow: Streamline processes to create efficiencies without impacting safety.
• Innovating without limits: Uncover the next break-through business that we just need to know about.

Does a good Personalised experience mean there's no place for a Red Roo role because everyone's enriched first time round ?

 

[eastwest101]

What a ridiculous collection of corporate buzz-words and meaningless motherhood statements.

When you wade through all that dross you can summarise it as:

"We are officially out of fresh ideas and have sacked/enhanced all our corporate experts - so please feel free to pitch your business improvement ideas to us so we can copy them.

Regards, QF Management"

 

[Flying mermaid]

That's what it sounded like to me as well.......If they spent as much effort on actually looking after their customers, rather than corporate doublespeak, it would be a better outcome.

 

[CaptJCool]

What a ridiculous collection of corporate buzz-words and meaningless motherhood statements.

When you wade through all that dross you can summarise it as:

"We are officially out of fresh ideas and have sacked/enhanced all our corporate experts - so please feel free to pitch your business improvement ideas to us so we can copy them.

Regards, QF Management"

Just a delight
LOVIN' IT.

 

[AustraliaPoochie]

Probably its where QF sees it can make the most, the parts of QF that CaptJCool refers to, so it has gone onto new/newer pastures.
Probably while on here, they see it a service, and wasn't making them a profit, so, its onto greener areas/zones.

 

[trippin_the_rift]

What a ridiculous collection of corporate buzz-words and meaningless motherhood statements.

When you wade through all that dross you can summarise it as:

"We are officially out of fresh ideas and have sacked/enhanced all our corporate experts - so please feel free to pitch your business improvement ideas to us so we can copy them.

Regards, QF Management"

In terms of accelerators, incubators and hackathons go - the Qantas Avro is one of the better ones.
Cathay, Air Asia, and Malaysia Airlines all held hackathons in the past few months - which they all clearly stipulated you DO NOT own any IP generated during the event.

Also, in many cases (QF Avro included), it's actualy another company (Slingshot in this case) running the behind the scenes and Qantas is the makeup and public face. In this sense, it's actually not Qantas being innovative, but rather, Slingshot, who are charging Qantas to run the platform, while leveraging off an iconic brand. Smart eh?

Hack Horizon - TravelTech hackathon on a plane from Hong Kong to London. is another such event, sponsored by BA. In fact, the hackathon is on an a380 flight from HKG-LHR-HKG next month, so at least participants get more than free pizza and some red bull! (note: I'm on their advisory board + a media partner).

 

[JessicaTam]

<snip>

• Creating seamless journeys: Revolutionise the travel experience from inspiration to destination.
• Care beyond the air: Enrich customers’ lives and our communities physically, socially and financially.
• Building connected platforms: Unlock simplicity in an increasingly connected world.
• Transforming for tomorrow: Streamline processes to create efficiencies without impacting safety.
• Innovating without limits: Uncover the next break-through business that we just need to know about.

Does a good Personalised experience mean there's no place for a Red Roo role because everyone's enriched first time round ?

So we can go back to checking through luggage on separate PNRs then?

 

[Princess Fiona]

So we can go back to checking through luggage on separate PNRs then?

Bahahaa!!!
Thanks Jess you made me spit out my flat white :mrgreen:

 

[RooFlyer]

What a pack of complete bankers.

I cannot better JessicaTam's comment, but wouldn't it be nice if through all this, they managed to have a web site that worked properly? I reckon that would hit all 5 bullet points above.

 

[trippin_the_rift]

What a ridiculous collection of corporate buzz-words and meaningless motherhood statements.

When you wade through all that dross you can summarise it as:

"We are officially out of fresh ideas and have sacked/enhanced all our corporate experts - so please feel free to pitch your business improvement ideas to us so we can copy them.

Regards, QF Management"

http://vooza.com/videos/hackathon/

 

[moa999]

Just another spin on unpaid work experience isn't it.
Get a bunch of smart uni kids doing work for the cost of a few pizzas.

Smart

 

[CaptJCool]

Just another spin on unpaid work experience isn't it.
Get a bunch of smart uni kids doing work for the cost of a few pizzas.

Smart

owen Wilson would be proud

The PATH to rollling in it
http://vooza.com/videos/bull****-metrics/

The Intern loves figures that doubles up and doubles up again share prices

 

[Pushka]

Well I can confirm that twitter works. Tweeted @Qantas around 8am this morning and received a response at 9.30am.

Had to resort to twitter (loathesome) to get out of this stupid dual log in trial I am currently on to log into my account. Pretty sure they dont know what I am talking about though so had to send them full details of this pilot.

 

[Virgin Bart]

Well I can confirm that twitter works. Tweeted @Qantas around 8am this morning and received a response at 9.30am.

Had to resort to twitter (loathesome) to get out of this stupid dual log in trial I am currently on to log into my account. Pretty sure they dont know what I am talking about though so had to send them full details of this pilot.

I really wonder what the "cost per resolution" is to QF compared to the standard way of doing things. Surely there's some value in prompt resolutions? Or maybe not if it means paying Australian wages.

 

[clazman]

Well I can confirm that twitter works. Tweeted @Qantas around 8am this morning and received a response at 9.30am.

Had to resort to twitter (loathesome) to get out of this stupid dual log in trial I am currently on to log into my account. Pretty sure they dont know what I am talking about though so had to send them full details of this pilot.

Rang , my health insurance company spent 90 minutes on hold ..... got pi**ed off, setup a twitter account complained about 90 minutes on hold, within 5 minutes on twitter had a response and a resolution to my problem

Looks like I have to move into the 21st century

 

[AustraliaPoochie]

I really wonder what the "cost per resolution" is to QF compared to the standard way of doing things. Surely there's some value in prompt resolutions? Or maybe not if it means paying Australian wages.

Haven't chatted with QF on twitter, but only ever waited on the phone, longest wait time has been an hour for me as SG, calling about midnight.
Seem to get Aust accented staff.
Maybe its cheaper for QF to use twitter, as the staff who answer can be based anywhere in the world.
And we don't know where the staff member is based.
If we have to resort to the phone, the clue is the accent of the English spoken, ergo, where they are based, and how much per revKPI (revenue key performance indicator) they get per resolution ($).
Probably with twitter, in their cost(v)revenue factoring, their costs are lower.