Red Roo Update

[QF WP]

I'm off to SYD next week so hoping to catch up with the former Red Roo...I'll make she knows how it has gone to seed since she left...and how we miss her

 

[straitman]

I'm off to SYD next week so hoping to catch up with the former Red Roo...I'll make she knows how it has gone to seed since she left...

Please say hello QF WP.

 

[JessicaTam]

Please say hello QF WP.

What he said!

 

[QF WP]

I'll make sure I say hi from you both (and another member who PM'ed me). It's not the same any more.

 

[mannej]

Please say hello QF WP.

What he said!

Ditto .

 

[TomVexille]

Please say hello QF WP.

What he said!

Ditto .

What they said

 

[roncritch]

What they said

Tell her we all miss her

 

[kermatu]

A huge loss. Hope she is well.

 

[Archphoto]

What they said

Put me on the "Hello" list too.

 

[straitman]

I'm off to SYD next week so hoping to catch up with the former Red Roo...I'll make she knows how it has gone to seed since she left...and how we miss her

Seems you are going to need all the time saying hello for people.

 

[serfty]

I'm off to SYD next week so hoping to catch up with the former Red Roo...I'll make she knows how it has gone to seed since she left...and how we miss her

Me too ...

Seems you are going to need all the time saying hello for people.

 

[QF WP]

Well I spent 15 mins on phone with former Red Roo on Monday when I arrived in SYD. She has been aware of this thread but hadn't looked at for a while. I gave hello's from all that had posted here - she remembered most, one in particular ). She is still working at QF but in a short term capacity and not SM forward facing (rather a Comms role entailing planning for the future). She was chuffed so many people still thought so highly of her output in her previous role (considering it's been 12 months). We'll stay in touch.

 

[Flying Fox]

Put me on the "Hello" list too.

Darn, I missed the 'Hello' train but would like to be considered a +1 too.

 

[QF WP]

I expressed our dissatisfaction with the direction of the QF Social Media Team to drop AFF posting (although I noted they do view from time to time).

I'll be back in SYD in late July / early August for 2 days and actually planning on a face-to-face catch up with her. I'm sure she will have checked out this thread by then

 

[get me outta here]

Hi Red Roo, we miss you and your wise helpful input. Look fwd to QF WP's feedback on how you are doin'.

 

[Archphoto]

Hell I wish Red Roo was still here!

I've been on hold with QF for 6 hrs in two days and getting nowhere fast. Their "Verification" system (Mother's Maiden Name) has locked me out totally - and I can't access *anything* - even to reset my blasted password because it asks the same stupid questions. I'm so tired of holding, hanging up and redialling - seriously HTF am I supposed to book flights get my account sorted if they won't answer the darn phone??!!

Sorry for the rant - after the same issue as before (and being promised a callback) it feels like QF really don't GAF at all.

Back to the phone for me, I'll just have to make sure I have something to binge on with my cable network - suggestions anyone?

 

[Flying mermaid]

Have you tried contacting them on Facebook? I find they respond quickly and maybe they can get someone to sort out the problem?

 

[Pushka]

Twitter. Sad but true.

 

[QF WP]

I'm off to SYD for Mon/Tues next week, so I'll share your continuing frustrations with the former Red Roo. I'm not unhappy about moving the majority of my flying to VA, even though it is slowing down my access to QF Lifetime Gold.

 

[Archphoto]

Have you tried contacting them on Facebook? I find they respond quickly and maybe they can get someone to sort out the problem?

Yes on more than one occasion - took 28 hrs for the first response and that told me to call 131131, and so far on the second attempt, I'm still waiting.

QF call centre is useless - I'm all for supporting the Red Roo, but seriously, this is *the* absolute worst customer service I've ever received from a call center and social media.

Add to that I've also sent an email and apart from the Customer Service Manager sending his canned response it's been 5 days and still nothing.:shock:

Twitter. Sad but true.

Don't have a Twitter account, and seriously don't want one, but I'm currently considering it just to give them a serve.:mrgreen: