VPS
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- Apr 2, 2011
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Cheers. Will join the group and have a look.If you want to get a journalist involved this guy is asking for issues. This is a new Facebook page that has sprung up in the last couple of months and some of the people commenting were never match fit when it comes to flying
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Yep…What an absolute s show. The absolute bare minimum that should have happened was an immediate release of J seats on their own metal.
Thanks for your suggestions. QF don’t fly direct to London from brisbane, so will always have to go via at least one other port.If QF aircraft fly from your departure airport to your destination airport Qantas can open seats on those flights.
Submitted claim to ACA to get in writing?
Recording phone calls?
Writing a file note immediately after phone calls? To get in writing, as a formal record, send to Qantas Frequent Flyer <[email protected]>
The email format for named QF employees is a commonly used format.
Go harder with this. No need to wait for inaction
There is a subtle difference between direct and non-stop.Thanks for your suggestions. QF don’t fly direct to London from brisbane, so will always have to go via at least one other port.
Have submitted a claim to ACA. No reply yet.
Yeh I should start recording these phone calls you’re right. I was relying on the fact Qantas say their calls are recorded and I have all the times the calls occurred at.
I’ll try emailing that FF address as well cheers.
Yep sorry I thought the user was meaning non stop by saying direct. I agree they have control of their seats across their planes.There is a subtle difference between direct and non-stop.
Qantas do fly their own aircraft from London to Brisbane, even if you need to change planes.
Qantas do have control over the seats on their own planes.
Be very careful about recording phonecalls without permission from the other person.
I should've said there seems to be a fundamental problem with Qantas not understanding that they caused the problem. Many have already covered this point...Yep sorry I thought the user was meaning non stop by saying direct. I agree they have control of their seats across their planes.
Yep good point on the privacy issues.
Well just got an early morning wake up call from the Qantas manager I’d been esacalated to previously. She called to say she hadn’t received a response from Qatar yet to her request to reinstate the flights and that there wasn’t anything else she could do right now. She said she’s spoken to the one world rep and asked why there hasn’t been a response yet. She advised she will call back later in the week when she has one. Incredibly frustrating that still nothing has changed but this is the first time I’ve ever actually received a callback, albeit several days after she promised, but at least she did eventually call. Just continuing to sit here and twiddle my thumbs with my no flights until she calls back… haven’t received a response from my email to Stephanie unfortunately.
To me little to do with Qatar QR. Not QR's problem to fix. Qantas QF cancelled the flight (in error). Qatar will see the QF action as a valid cancellation, like any other cancellation.It's Eid so I imagine the QR team rev management team they need to action this might be away. If I were you I would:
1) Call back the manager;
2) Demand that QF open up award seats BNE-SYD-LHR from revenue classes until a response from QR is received (if ever);
3) If QR comes through then they seat your flights around.
Finally got escalated to a lady who is apparently some kind of manager today. She was understanding and could see the mistake that Qantas had made
To me little to do with Qatar QR. Not QR's problem to fix. Qantas QF cancelled the flight (in error). Qatar will see the QF action as a valid cancellation, like any other cancellation.
The request for QF seats to be created as a resolution for the Qantas mistake in changing the flights, was denied. And that was from the manager putting the request in. She submitted a 2 pronged approach to her superiors (or whoever these request go to). First was for QF an award seats to be created for us and the second was to simultaneously ask for QR to reinstate the seats due to the Qantas mistake. The request for QF seats came back denied about 48hrs later. The request for QR seats is still sitting as pending.I thought the OP wanted the original QR seats because QF J was unable to be secured?
If they want QR seats, then QF will need QR to reinstate the ticket which they are under no obligation to do.
QF will not pay for a revenue fare to fix the mistake. They would rather, and can, make QF revenue seats available in U class on their own metal.
This sounds like a standard WP or higher request to revenue management to release awards rather than someone getting revenue fares converted to awards because of a serious ticketing mistake?The request for QF seats to be created as a resolution for the Qantas mistake in changing the flights, was denied. And that was from the manager putting the request in. She submitted a 2 pronged approach to her superiors (or whoever these request go to). First was for QF an award seats to be created for us and the second was to simultaneously ask for QR to reinstate the seats due to the Qantas mistake. The request for QF seats came back denied about 48hrs later. The request for QR seats is still sitting as pending.
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I hear you and agree. But how the heck can you do that? Even getting on to this call centre supervisor is almost impossible. You’ve got to spend hours on hold to then speak to the first level, spend an hour explaining to them and making them review the notes on your account, and then hope they’ll at least agree to put you through to a supervisor. Which then usually involves a hold of another hour to get through to them. And then I need to somehow convince one of them to put me through to a higher level manager? Whilst there is already a call centre supervisor working on my account? Almost no chance I can get someone to put me through any higher. Maybe if you’re platinum. But definitely not as a silver.This sounds like a standard WP or higher request to revenue management to release awards rather than someone getting revenue fares converted to awards because of a serious ticketing mistake?
You need to find a decision maker, not just a call centre supervisor, I'm afraid.
Other than try going to my local member which is Peter Dutton (can’t imagine he will talk to me at this stage of the election, few bigger fish to fry).
Sorry should have also mentioned that. Yes I’ve emailed her. No response.Did you email Stephanie Tully?