RSA MEL F Lounge Qantas Official Response (Refused Drinks)

[medhead]

It would be great Ansett if you had the time and inclination to get back with "Customer Care" and call them out on their response.

What a disgrace.

Exactly. As my boss used to say when I was a regulator, Chapter and Verse.

 

[opusman]

For me it soured what should have been a fantastic experience.

Sadly the F lounges haven't been fantastic for a while now.

 

[Ansett]

It would be great Ansett if you had the time and inclination to get back with "Customer Care" and call them out on their response.

What a disgrace.

I tried to do this on the phone and well lets just say they weren't interested in the slightest other than they were complying with RSA and end of story. I have contacted Red Roo advising of my disappointment with the response so will see what happens.

 

[Cruiser Elite]

They do say no such thing as bad publicity - this thread has potential to rival that 'Lets kick the grandparents out of J' thread that ran a couple of months back - which airline was that again?

 

[tuapekastar]

I don't really think the RSA rules would trouble us. We actually appreciate not having bad drunks on board any plane we travel on.

I don't think anyone here has indicated having a problem with RSA 'rules' or guidelines. The reason/excuse offered by Customer Care was not following RSA guidelines. Therein lies the problem.

 

[lovestotravel]

If you are pulled up for RSA, there is no point arguing/demanding something, as it's a judgement call by staff to avoid huge fines by the liquor licensing bodies.Best to go elsewhere and continue drinkingAs for the pathetic email response, I'd hazard a guess they don't even know what they are talking aboutFinally, I have noticed on visits to the QF F lounge in MEL and also SYD that service of drinks is slower than it used to be, to the point where I would have to go up to the bar to get another drink, which has only happened in the past 6-9 months.I almost prefer the J lounge now, where it's self service, well actually, I much prefer the SQ lounges with self serve champagne and/or no "RSA" rubbish

 

[mannej]

Whilst I am not advocating the response in these situations, I think a bit of perspective is a handy thing.

No one will ever agree with being RSA'd will they?

That's my thoughts.

 

[medhead]

The clear problem with the response from customer care is that it demonstrates that this was not a judgement call at all but a set criteria call. Qantas policy completely removes the judgement that is supposed to be part of RSA. The response actually undermines the claim that it is about RSA.

If you are pulled up for RSA, there is no point arguing/demanding something, as it's a judgement call by staff to avoid huge fines by the liquor licensing bodies.Best to go elsewhere and continue drinkingAs for the pathetic email response, I'd hazard a guess they don't even know what they are talking aboutFinally, I have noticed on visits to the QF F lounge in MEL and also SYD that service of drinks is slower than it used to be, to the point where I would have to go up to the bar to get another drink, which has only happened in the past 6-9 months.I almost prefer the J lounge now, where it's self service, well actually, I much prefer the SQ lounges with self serve champagne and/or no "RSA" rubbish

 

[KitKat]

Very disappointing policy..
I wonder what is the incidence of "drunk" guests in the Flounges?
I have not seen anyone "drunk" in the Flounges

What was special for me about the Flounges is the service and exclusive feel associated with it. While I don't drink more than 3 drinks in any of my visits, the removal of the possibility of having more takes the shine of the Flounges - takes the enjoyment out of going/being there.

Makes me no longer look forward to visiting....
Makes me less likely to book QF..

I guess it does not feel welcoming

 

[Austman]

Could you tell us what flights you were on? I know it should not matter. But was it JQd?

 

[medhead]

Whilst I am not advocating the response in these situations, I think a bit of perspective is a handy thing.

No one will ever agree with being RSA'd will they?

That's my thoughts.

Is there any sane person who would agree their speech, balance, co-ordination or behaviour is noticeably affected as a result of the consumption of liquor when they are still legally allowed to drive?

It's utter equine excrement.

 

[Ansett]

Could you tell us what flights you were on? I know it should not matter. But was it JQd?

Hi Austman as indicated earlier we were flying MEL-SYD on a JQ domestic leg of JQ37.

We have over the years taken advantage of such flights but have never been treated like this before.

 

[Austman]

Hi Austman as indicated earlier we were flying MEL-SYD on a JQ domestic leg of JQ37. .

Thanks. I know it's not right... but I suspect this situation has a bit to do with flying JQd. The staff sure know you are on JQd.

I *think* the other instances were JQd related too.

I've flown internationally (but in Y) a few times in the past weeks and have experienced nothing like as is being described.

 

[amaroo]

Thanks. I know it's not right... but I suspect this situation has a bit to do with flying JQd. The staff sure know.

I *think* the other instances were JQd too.

It's called a trend.

 

[Ansett]

It's called a trend.

Qantas are renowned for their consistency as we all know so if it is to be applied to JQd then it will surely be applied to any other flight.


Or are we saying that 2 WP's who are flying JQd are scum? or even DRUNKS?

 

[RooFlyer]

Curiouser and curiouser.

 

[boomy]

RSA MEL F Lounge Qantas Official Response ( Refused Drinks)

Thanks. I know it's not right... but I suspect this situation has a bit to do with flying JQd. The staff sure know you are on JQd.

I *think* the other instances were JQd related too.

I've flown internationally (but in Y) a few times in the past weeks and have experienced nothing like as is being described.

Easy to check this theory, let's keep this thread open so anyone who experienced a similar treatment can post here, include flight details.
I hope it has nothing to do with JQd because then it means QF didn't tell the whole truth in the OP response.

 

[Austman]

Or are we saying that 2 WP's who are flying JQd are scum? or even DRUNKS?

Not me!

But I'm just trying to see if it happens outside JQd trips.

I've been well treated in the MEL F-lounge as WP in Y this year. E.g. I've been asked if I'd like wine refills. But I was on an international flight each time.

 

[Dmac6345]

How do they enforce RSA at the QP in Alice Springs or Launceston as an example? There is a big fridge full of wine and beer and is a free for all.
I could (but don't) have 8 beers in 2 hours if I wanted. No staff member would even notice. Is it just the consumer that is responsible?
I must say I'm not sure I have been in either of the F lounges and needed/wanted more than 3 drinks in 90 minutes. However, I'm not sure I like the response from lounge staff and CC.

 

[Cruiser Elite]

Curiouser and curiouser.

More disgraceful and more disgraceful - carrier profiling? As all men / women were created equal should then not all F Lounge guests be treated as equal by the QF lounge gods?

Why not partition the lounge so as to segregate the importants from the non QFF plebs and therefore remove any misguided expectations - simple I would have thought.