'Scheduled System Outage' all weekend

[ChrisBNE]

I applied for my missing flight today, for 31OCT. Got an error and told to call, and they said it had been submitted already and to wait 72 hours.

I waited the 72 hours, the claim was rejected as the points/SCs were apparently already credited.

Call to velocity and they had to add manually.

 

[ferntree]

I suspect they might have fired the starter's pistol a bit early.

My FlyBuys points are still sitting there - they're usually converted before this hour.

 

[AIRwin]

Spot the difference?

 

[jakeseven7]

Probably to fix all the bugs and issues the first update caused!

Work experience kids at VA2 working overtime again

 

[ferntree]

Pedant's corner: "between" and "to" makes no sense. Should be either be "between... and" or "from...to".

 

[Scr77]

Pedant's corner: "between" and "to" makes no sense. Should be either be "between... and" or "from...to".

Yes, poor wording makes you wonder where works are undertaken.

 

[ferntree]

Yes, poor wording makes you wonder where works are undertaken.

Indeed. I might be being pedantic, but incorrect grammar in a simple statement like that is a bad look and doesn't exactly convey the impression of professionalism.

 

[Ryan Bingham]

Probably to fix all the bugs and issues the first update caused!

Work experience kids at VA2 working overtime again

I started life as a print journalist, then moved to online. As a print journalist, it was drummed into me to get things right the first time since once the presses roll, the only thing you can do is print a correction or retraction. When I moved to online, I lost count of the number of times I was told that things could be fixed by pushing another update...

Which is why I now no longer work in journalism, but I still find it frustrating that the customers who are inconvenienced by these sorts of outages are normally the most loyal, as evidenced by their tiering.

And honestly what is going on behind the scenes for a 79-hour outage so soon after the first? We took down a system for 7 hours including regression testing on production when it came up and it was made clear that if things weren't fixed, then we should have up-to-date resumes...

 

[Jack_OC]

So I'm flying with VA on Sunday, for the first time since pre-COVID, and my son will be with me. I just tried logging into Velocity to make sure I have Family Pooling set up, but lo and behold I can't log in due to this issue. If I don't have pooling set up, and I still can't log in prior to my flight, does anyone know if there is any way to rectify this?

 

[ferntree]

You could try phoning the guest centre 13 18 75. I wouldn't wait, do it today.

 

[SeaWolf]

And honestly what is going on behind the scenes for a 79-hour outage so soon after the first?

I think it's most likely that this is stage 2 of a single, very large upgrade. They've just broken the work down into multiple weekend outages, rather than having one huge extended one.

 

[ozstamps]

So I'm flying with VA on Sunday, for the first time since pre-COVID, and my son will be with me. I just tried logging into Velocity to make sure I have Family Pooling set up, but lo and behold I can't log in due to this issue. If I don't have pooling set up, and I still can't log in prior to my flight, does anyone know if there is any way to rectify this?

You can send a letter or Fax or Telegram to Bangladesh or the Philippines perhaps?

Pooling Credits from the LAST outage screw up I still have not seen - all vanished into the ether world. I SHOULD be able to gift another Gold membership, but until these idiots add the earned SC, I am screwed, and phoning offshore to a trained Dalek for an hour will not assist. Maybe this new update will find them?

Best of luck, hope it works out, but welcome to Tiger #2.

 

[oz_mark]

I think it's most likely that this is stage 2 of a single, very large upgrade. They've just broken the work down into multiple weekend outages, rather than having one huge extended one.

That, or they backed out of the last one.

 

[ozstamps]

Another sidebar.

Just went to buy a $1500 piece on eBay and get my 1500 Velocity points, which of course needs one to log into Velocity via Ebay, and of course get the very juvenile 'Oh Crab' message saying nothing doing for days.

It is hardly the Velocity user fault their website is down twice in a month for days, in peak weekend times.

 

[Mattg]

Looks like the Velocity app is working again but you need to download the latest update to be able to continue using it.

 

[RooFlyer]

Looks like the Velocity app is working again but you need to download the latest update to be able to continue using it.

'Maintenance mode update' ?

Works fine for me now.

 

[kyle]

Wonder when I'll get my 7-Eleven points over the weekend.

 

[PERLHR]

Might be up and running but I am missing credits and postings for 4 sectors with nothing updated since Friday!

 

[klymen]

Wonder when I'll get my 7-Eleven points over the weekend.

Today.

 

[pangwen]

Today.

Yep, got my 7-11 points from a Saturday shop. Just waiting for flight points and SCs from a Friday flight now.