'Scheduled System Outage' all weekend

[HSB44]

I believe this what you call an 'own goal'.

Why VA, why?

 

[Bagpuss]

Up for me, and our domestic flights from Wednesday morning STILL not posted for me, or our flights from yesterday, or several Etihad flights taken days back, to be pooled to me. NADA. 100s of SC total.

Seems like there are still major issues.

People spend lots of money on iPhone's and complain about battery performance after an update but accept Apple's comment that post update it can take weeks to settle down and the battery will improve (apparently).
Seems people are happy with this result.

When points don't post in a heartbeat it seems cause of complaint and frustration although it's fixable. Maybe the frustration is because the iPhone may go flat if calling

 

[ozstamps]

Over 6 days for my domestic flights to post (still no sign) might be a 'heartbeat' in your strange world of definitions, but it is not to me. Next day was more usual.

Needed those points to make a booking for an award that is now gone.

What your iPhone functionality and battery life has to do with this odd post I have zero idea.

 

[Bagpuss]

Over 6 days for domestic flights to post might be a 'heartbeat' in your strange world of definitions, but it is not to me. Next day was more usual.

Needed those points to make a booking for an award that is now gone.

You referenced Etihad flights, partner flights can take time to post.

(I'm still waiting for BA flights taken in July to credit to Qantas.)

NOTE: You also merged various comments from different posters into 1.

 

[ferntree]

Apart from the obvious inconvenience (at the very least) to people who are waiting on those points to make a booking, it's a bad look.

It makes the organisation appear shabby, disorganised and inefficient. Lord knows we've got one airtline like that already. We really don't need another.

 

[Bagpuss]

Apart from the obvious inconvenience (at the very least) to people who are waiting on those points to make a booking, it's a bad look.

It makes the organisation appear shabby, disorganised and inefficient. Lord knows we've got one airtline like that already. We really don't need another.

It's really one of those facts of life.
A credit card refund, many company's will say it takes 4 weeks.
I'm not saying it's acceptable.

For Virgin flights they are usually very quick, plus completing the form or at worst calling them gets the issue resolved. As always for partner flights take time.

Really Velocity (indirectly) state that airline points can take 14 days and you cant make any claims prior to 14 days online. So that should be factored into any calculations : Claim missing points

 

[ozstamps]

You referenced Etihad flights, partner flights can take time to post.

Maybe it is your faulty iPhone battery? -- you quoted my EXACT issue with our Virgin flights above - ''our domestic flights from Wednesday morning STILL not posted for me'' - any clearer I can make it for you?

Near a week and still counting - NOT acceptable for your own Virgin metal flights. iPhone users or not.

Do I have a spare hour of my life to spend, trying to get the award back, (assuming the points ever post) via the polite Auto-Cue robots in Asia ... no.

 

[Bagpuss]

Do I have a spare hour of my life to spend, trying to get the award back, (assuming the points ever post) via the polite Auto-Cue robots in Asia ... no.

But probably posting your frustrations you do

 

[ferntree]

It's really one of those facts of life.

I'm guessing that amongst these facts of life you're not including people's itineraries disappearing from their bookings list, or utterly nonsensical and impossible itineraries being shown instead?

 

[Bagpuss]

I'm guessing that amongst these facts of life you're not including people's itineraries disappearing from their bookings list, or utterly nonsensical and impossible itineraries being shown instead?

I don't check my booking list on a day to day basis or post an outage which went longer than planned.

At least when I traveled during the outage there was no impact on flight operations.

Unfortunately, IT isn't perfect. You can test upgrades until the cows come home, when it happens in the real environment the outcomes may not be as expected.

 

[Bagpuss]

Lovely streamlined update. Gotta luv 'progress'.

Still no points for flights from Wednesday, but at least an 9,000 hour layover in MEL looks very enticing. That's over a year - hope they toss in some free AFL seats?

Hasn't this come up (years ago). Something to do when there's an aircraft change or a flight number change.

 

[ozstamps]

I'm guessing that amongst these facts of life you're not including people's itineraries disappearing from their bookings list, or utterly nonsensical and impossible itineraries being shown instead?

We can all make positives from these messes.

I'll ask Virgin if they are covering the 12 months Hotel accommodation for their enforced 12 month layover here, of near 9000 hours.

This itinerary was appearing seamless last week pre 'update' of the website.

At least locking in my Hilton Diamond nights should be a cinch this year!

 

[Bagpuss]

Has anyone identified what actually took place as part of the upgrade?

Not that I overly watch all the (backed) URL's load, I'm suspecting that they have moved to a new hosting provider.

 

[bladeau1981]

People spend lots of money on iPhone's and complain about battery performance after an update but accept Apple's comment that post update it can take weeks to settle down and the battery will improve (apparently).
Seems people are happy with this result.

When points don't post in a heartbeat it seems cause of complaint and frustration although it's fixable. Maybe the frustration is because the iPhone may go flat if calling

Qantas 99% of the time I have my points and credits when I turn off flight mode, Virgin 99% of the time I don't have my points 2 days later. It is an inconvenience but I wouldn't say a massive issue in the grand scheme of things unless you are taking many trips back to back and are about to tip over to gold or platinum and want the extra perks straight away.

 

[ozstamps]

Over a week later - NADA. None of the 4 (or 6) Virgin fights, or 3 Etihad sectors have posted a thing.

Too busy trumpeting expensive flights to Queenstown (only!) as a 'return to NZ'

I am a whisker short of SC, to gift another Gold, and can't work on that either, until these tech geeks finish their week long Red Bull break, and add the 100s of SC lost in the pipeline somewhere

 

[MollyJones]

my flights from Friday (which would have put me back to my long ago lost Gold) have still not posted.
My flight yesterday appeared while I was in the Uber on the way home.
Unfortunately, the lounge staff were under the impression that "everything was back to normal" and so would not initially allow lounge access.
I'm not normally a "let me speak to your supervisor" kind of person, but I was miffed. After 10 minutes of discussion, showing my current status points, and boarding passes in my apple wallet from Friday, they evertually agreed that they would "have to let you in".
Not a good look VA.
Just hurry up and post the flights already. I need to fly to BNE later this week and don't want to have to argue my lounge access again

 

[Bagpuss]

my flights from Friday (which would have put me back to my long ago lost Gold) have still not posted.
My flight yesterday appeared while I was in the Uber on the way home.
Unfortunately, the lounge staff were under the impression that "everything was back to normal" and so would not initially allow lounge access.
I'm not normally a "let me speak to your supervisor" kind of person, but I was miffed. After 10 minutes of discussion, showing my current status points, and boarding passes in my apple wallet from Friday, they evertually agreed that they would "have to let you in".
Not a good look VA.
Just hurry up and post the flights already. I need to fly to BNE later this week and don't want to have to argue my lounge access again

That kinda of doesn't make too much sense. Your membership is always valid for an extra month which caters for these scenarios.

IE mine says card expiry 31 March 2023 Review date 28 Feb 2023.

ALSO when they post the SC's they will reflect the actual flight dates and the system should take this into effect.

 

[MollyJones]

I was silver last week (had dropped back pre covid). So, my status is currently silver but should have upgraded to gold last week.
Had already used the 2 silver lounge passes.
And, as you say, it will be calculated from the date of the flights so I didn’t get the benefit of gold for the flights since Friday and for as long as it takes them to fix it.
I expect I’ll be back to Platinum by then, but not really the point.

 

[astrosly]

Lovely streamlined update. Gotta luv 'progress'.

Still no points for flights from Wednesday, but at least an 9,000 hour layover in MEL looks very enticing. That's over a year - hope they toss in some free AFL seats?

Qantas isn't better and they haven't had an upgrade. Apparently I am still in the air ... that's a long time on a Dash8!

 

[jakeseven7]

My bookings are still on my app... Did you update it?

In case anyone is having the same issue, I had to completely delete the app, reinstall, re-log in and then the bookings appeared.

But now, today had a new issue! Checked in with the app, checked in fine but when I got tap the view boarding pass button, clicked on it and it just took me to the manage booking page….over and over again. Seriously!

I had to stand in line to see one of the grumpy lounge dragons to get a paper boarding pass.

Apparently I was the third person that hour with a similar problem I was told (like it was our fault…).

Honesty the work experience kids who work at Virgin IT need a kick up the proverbial…. Consistently inconsistent experience grrrr.