sydneyswans910
Junior Member
- Joined
- Apr 22, 2012
- Posts
- 19
I'm in a bit of a pickle. I flew with Scoot return from Sydney to Athens in April. Great flight over, delayed flight (over 24 hours) on the way back, so we chose to cancel and rebook with another airline to ensure we would arrive back in Sydney on time. Submitted a refund request on 30 April. Scoot replied on 6 May saying our booking is eligible for a refund.
2 weeks go by, no news. I send a follow up email. Standard response received advising "It will take up to 30 business days to process the payment and another 15 days for the fund to be reflected in your credit card statement." Yep cool.
A month goes by, no news. Another email sent by me, another standard response received.
I begin following up monthly, so it is now mid July - 2 months since the initial refund request. The last email I sent, they basically told me to stop contacting them! "Kindly not to reply this email to avoid further delay in the process of your refund request."
Is there another way I can expedite this refund request? A quick Google shows I can't contact the Ombudsman or consumer advocate as it's an international airline. Wondering if anyone else has had a lengthy refund experience with Scoot. Thanks for reading!
2 weeks go by, no news. I send a follow up email. Standard response received advising "It will take up to 30 business days to process the payment and another 15 days for the fund to be reflected in your credit card statement." Yep cool.
A month goes by, no news. Another email sent by me, another standard response received.
I begin following up monthly, so it is now mid July - 2 months since the initial refund request. The last email I sent, they basically told me to stop contacting them! "Kindly not to reply this email to avoid further delay in the process of your refund request."
Is there another way I can expedite this refund request? A quick Google shows I can't contact the Ombudsman or consumer advocate as it's an international airline. Wondering if anyone else has had a lengthy refund experience with Scoot. Thanks for reading!
